Role Description The Director of Operations – Psychedelic Medicine provides national leadership for the safe, compliant, and scalable delivery of psychedelic-assisted medical treatments across NuVista’s platform. This role plays a critical part in advancing innovative care models while ensuring regulatory excellence, strong payer relationships, and seamless clinical operations. This role is responsible for: - Medical Operations and Clinical Governance - Regulatory Compliance and Risk Management - Insurance, VAC strategy - Pharmacy and External Partnerships - People Leadership and Program Integration Key Responsibilities - Medical Operations and Clinical Governance: - Oversee the safe and effective administration of psychedelic treatments in medical settings - Develop and maintain clinical policies, procedures, and operational standards - Partner with psychiatry, nursing, and clinic leadership to ensure consistent, high-quality care - Support case management workflows to ensure timely patient access to treatment - Regulatory Compliance and Risk Management: - Maintain compliance with federal and provincial regulations governing psychedelic-assisted treatments across Canada - Ensure controlled substance handling, documentation, reporting, and audit readiness - Lead regulatory reviews and corrective action planning as required - Insurance, VAC Strategy: - Oversee insurance case management and expedited approvals for psychedelic treatments - Identify opportunities to improve approval timelines through streamlined submissions and relationship building - Escalate stalled or complex authorizations to senior leadership - Build and maintain strong relationships with insurers and VAC representatives - Pharmacy and External Partnerships: - Own strategic relationships with compounding and specialty pharmacies - Serve as the primary liaison with pharmacy partners, insurers, and regulators - Support payer pilots, coverage expansion initiatives, and funding opportunities - People Leadership and Program Integration: - Hire, train, and develop Client Care Coordinators, Nurses, and Nurse Practitioners - Establish training standards, role clarity, and competency expectations - Identify opportunities to integrate psychedelic treatments with therapy, psychiatry, and other medical services Qualifications - 7–10+ years of experience in healthcare or medical operations (non-therapy-only environments) - Experience overseeing regulated medical treatments and/or controlled substances - Strong knowledge of Canadian healthcare regulatory requirements - Demonstrated experience working with insurers and public payers, including VAC - Proven leadership experience across nursing, NP, and clinical support teams - Experience operating in a high-growth or evolving clinical environment - Strong judgment, communication, and stakeholder management skills Core Competencies - Leadership: Leads by example, makes sound decisions, and motivates others to achieve goals. - Strategic Thinking: Establishes and communicates vision and applies creativity to solutions. - Decision Making: Makes informed, timely decisions and seeks input when appropriate. - Employee Development: Coaches, mentors, and supports growth and development of team members. - Problem Solving: Analyzes issues thoroughly and develops effective solutions. - Ethics & Integrity: Demonstrates honesty, accountability, and maintains strict confidentiality.

• Track and analyze daily performance (points, KPIs, efficiency) across all mechanics • Maintain and update performance tracking systems and reports • Follow up directly with underperforming mechanics to identify issues and drive improvement • Provide daily performance summaries and insights to management • Support disciplinary processes (notices, attendance tracking, call-outs, etc.) • Assist with scheduling, coverage planning, and cross-location staffing • Own and maintain inventory tracking system for parts and accessories across all locations • Analyze stock levels, usage trends, and forecast demand • Initiate and manage transfer requests between warehouse and stores • Prevent stock shortages through proactive planning and communication • Support and oversee inventory counts and audits • Plan and coordinate transfers of bikes, batteries, and parts between locations • Work closely with logistics to ensure readiness on both shipping and receiving sides • Monitor bike availability across locations and align supply with demand • Oversee movement of damaged bikes, batteries, and scrap • Communicate daily with store teams to align on priorities and production targets • Assign workload to key locations (especially main warehouse/store with highest mechanic capacity) • Monitor repair flow, turnaround time, and operational bottlenecks • Ensure stores are properly equipped to meet demand and avoid lost sales • Onboard new mechanics on ERP basics and operational workflows • Train store managers on inventory tools and transfer request processes • Provide ongoing support and guidance on systems and procedures • Act as a bridge between stores, logistics, procurement, legal, and leadership • Resolve operational issues and conflicts in real time • Support escalation handling and critical decision-making • Track decommissioned bikes and maintain structured reporting • Monitor fleet health, availability, and repair pipeline • Support leadership with data for operational decisions • Manage key B2B client (DutchX) operations end-to-end • Coordinate repairs, logistics, and communication with client • Handle escalations and ensure service quality • Align internal teams to support client needs

• Track and analyze daily performance (points, KPIs, efficiency) across all mechanics • Maintain and update performance tracking systems and reports • Follow up directly with underperforming mechanics to identify issues and drive improvement • Provide daily performance summaries and insights to management • Support disciplinary processes (notices, attendance tracking, call-outs, etc.) • Assist with scheduling, coverage planning, and cross-location staffing • Own and maintain inventory tracking systems for parts and accessories across all locations • Analyze stock levels, usage trends, and forecast demand • Initiate and manage transfer requests between warehouse and stores • Prevent stock shortages through proactive planning and communication • Support and oversee inventory counts and audits • Plan and coordinate transfers of bikes, batteries, and parts between locations • Work closely with logistics to ensure readiness on both shipping and receiving sides • Monitor bike availability across locations and align supply with demand • Oversee movement of damaged bikes, batteries, and scrap • Communicate daily with store teams to align on priorities and production targets • Assign workload to key locations (especially main warehouse/store with highest mechanic capacity) • Monitor repair flow, turnaround time, and operational bottlenecks • Ensure stores are properly equipped to meet demand and avoid lost sales • Onboard new mechanics on ERP basics and operational workflows • Train store managers on inventory tools and transfer request processes • Provide ongoing support and guidance on systems and procedures • Act as a bridge between stores, logistics, procurement, legal, and leadership • Resolve operational issues and conflicts in real time • Support escalation handling and critical decision-making • Track decommissioned bikes and maintain structured reporting • Monitor fleet health, availability, and repair pipeline • Support leadership with data for operational decisions • Manage key B2B client (DutchX) operations end-to-end • Coordinate repairs, logistics, and communication with the client • Handle escalations and ensure service quality • Align internal teams to support client needs

• The primary focus is to identify performance trends (qualitative and quantitative data) related to IT operations and Discovery processes, proposing innovative solutions and continuous improvements to IT leadership and business stakeholders. • Collaborate in defining Discovery product strategy and oversee its tactical execution. • Coordinate responses to stakeholder requests related to Discovery outcomes (NIS / GHS / NGC / TechOps). • Be responsible for the inspection and continuous improvement of: - Discovery schedules - Integrations - Plugins - Updates • Act as a strategic partner to IT and business areas. • Analyze operational data and identify improvement opportunities. • Propose innovative solutions and services to optimize operations.