• Rapidly and effectively resolve client issues: Handle problems sent to you by retail and corporate clients through our CRM system. • Advise clients: Provide expert advice on bookings and our products. • Communicate: Engage with suppliers, hotels, and clients via email and phone. • Work with systems: Utilize CRM systems and our internal databases efficiently.

• Be the point of contact for recipient questions through email and (rarely) phone • Become a product expert and function as a first-level problem solver • Use internal tools, macros, and help articles to resolve issues efficiently, and escalate issues when necessary • Understand and gather recipient feedback trends to help our product team prioritize future projects • Collaborate with your team to ensure we meet our SLAs and improve the efficiency of our processes • Be friendly, compassionate, and solution-oriented with both recipients and the Tremendous team

Role Description The Customer Service Representative handles customer inquiries and complaints with the highest degree of courtesy and professionalism to resolve outstanding issues. This position provides alternative solutions where appropriate for sales orders, returns and/or repairs with the objective of retaining customer business. Customer Service Representatives demonstrate continuity by ensuring all platforms and systems are updated as required that provides data for further analyzing. This position utilizes critical thinking skills, as well as decision-making skills for prompt resolution that has a positive ending result for the customer and the company. Duties and Responsibilities - Responsible for providing real-time information regarding sales orders, repairs, and returns to the customer. - Provide "One Call" resolution to customers who have additional needs regarding their order, replacement, or accessories. - Continually maintain working knowledge of all company products, services, and promotions and proactively seek out further training and knowledge base if needed. - Ensuring a proactive approach is taken in corresponding with customers regarding any order they may have. - May be required to work in one or multiple queues/skill sets over various customer contact channels, including email, chat, and phone, depending on the customer needs. - Illustrate critical thinking by ensuring all resources that have been provided are utilized and updated in real-time prior to escalating any customer to a higher level. - Prioritize customer orders by ensuring all Key Performance Indicators are met by continuing to request necessary information required for customer satisfaction, up to escalation, if needed. - Continuously demonstrate willingness to assist in all aspects of our customer life cycle upon completion of training. - All other duties, as assigned. Qualifications - High School Diploma or equivalent. - Proficient experience operating a computer in several different platforms. - Excellent oral, written, and leadership skills. - Time management & organizational skills are essential. - Maintain confidentiality as required. - Must have a designated work area that is noise and distraction-free (Photos will be required for verification of this requirement). - Must provide your own internet with a minimum of 50 MBPS. - Must have a minimum of 2 years Customer Service Call Center experience. Preferred Qualifications - Firearms experience. - PSA Manufacturing experience. Working Conditions While performing the duties of this position, the employee is subject to a typical office environment, including heavy PC and phone usage. Work is performed in an open office environment. The noise level in the work environment is usually moderate. Specific job assignments may require day, evening, weekend, or holiday hours. Overtime may be required based on workload. Additional training may be required based on business needs. Physical Requirements - Heavy PC and moderate phone usage. - Sitting for long periods of time. - Occasionally lifts from floor to waist up to 10 pounds, carries up to 10 pounds and walks or stands. Direct Reports N/A Additional Requirements - Must be at least 18 years of age. - Must pass a Customer Service Assessment prior to being scheduled for an interview. Export Control Compliance Notice This position may involve access to technology or software source code subject to U.S. export control laws (ITAR/EAR). Employment is contingent on verifying U.S. Person status or obtaining any necessary export license/confirming the availability of a license exception. Applicants must provide information for export control screening, which will be reviewed for compliance. Palmetto State Armory may elect not to pursue a license or exception and may decline to proceed with an applicant on that basis.

Role Description As an associate on the CRM marketing team, you’ll play an instrumental role in how SeatGeek communicates with its customers and clients. You’ll be experimenting with email, push, and SMS marketing programs of every flavor – lifecycle, triggered, periodic, ad-hoc, etc. You’ll help project-manage and deploy our retention messaging strategy at every stage, including template design and markup, QA, segmentation and campaign configuration, as well as follow-up reporting and optimization. Whether one of our fans is a soccer fanatic or a theater enthusiast, you’ll help make sure we leverage everything at our disposal to get each fan the best possible message and guide them to an amazing live event experience. - Own end-to-end strategy, execution, and analysis for sports CRM campaigns across Email, Push, and SMS - Partner cross-functionally with Creative, Product, Marketing, and Analytics to develop, optimize, and scale lifecycle and retention programs using automation, segmentation, and personalization - Design and execute A/B tests across channels, analyze results, and share actionable insights and learnings with the broader marketing team - Manage and maintain the CRM calendar, prioritizing and triaging incoming campaign requests - Monitor industry trends and competitors to inform strategy and identify new opportunities Qualifications - 3+ years of experience in CRM, Email, Lifecycle, or Retention Marketing - High proficiency and hands-on experience with CRM platforms (e.g., Iterable, Braze, Simon Data) and multi-channel campaign execution (Email, Push, SMS) - Exceptional attention to detail that can catch even the most minor mistake - Experience with A/B testing and analyzing results to inform campaign decisions - Proactive self-starter with ownership mentality, that is always ideating more ways to be operationally efficient and scale marketing programs - Clear, effective communicator with strong cross-functional collaboration skills - Strong project management and organizational skills Benefits - Discretionary annual bonus - Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely - A WFH stipend to support your home office setup - Unlimited PTO - Up to 16 weeks of fully-paid family leave - 401(k) matching - Student loan matching program - Health, vision, dental, and life insurance - Up to $25k towards family building, reproductive health services and Gender-affirming care - $500 per year for wellness expenses - Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical - $120 per month to spend on tickets to live events - Annual subscription to Spotify, Apple Music, or Amazon music