Role Description As an associate on the CRM marketing team, you’ll play an instrumental role in how SeatGeek communicates with its customers and clients. You’ll be experimenting with email, push, and SMS marketing programs of every flavor – lifecycle, triggered, periodic, ad-hoc, etc. You’ll help project-manage and deploy our retention messaging strategy at every stage, including template design and markup, QA, segmentation and campaign configuration, as well as follow-up reporting and optimization. Whether one of our fans is a soccer fanatic or a theater enthusiast, you’ll help make sure we leverage everything at our disposal to get each fan the best possible message and guide them to an amazing live event experience. - Own end-to-end strategy, execution, and analysis for sports CRM campaigns across Email, Push, and SMS - Partner cross-functionally with Creative, Product, Marketing, and Analytics to develop, optimize, and scale lifecycle and retention programs using automation, segmentation, and personalization - Design and execute A/B tests across channels, analyze results, and share actionable insights and learnings with the broader marketing team - Manage and maintain the CRM calendar, prioritizing and triaging incoming campaign requests - Monitor industry trends and competitors to inform strategy and identify new opportunities Qualifications - 3+ years of experience in CRM, Email, Lifecycle, or Retention Marketing - High proficiency and hands-on experience with CRM platforms (e.g., Iterable, Braze, Simon Data) and multi-channel campaign execution (Email, Push, SMS) - Exceptional attention to detail that can catch even the most minor mistake - Experience with A/B testing and analyzing results to inform campaign decisions - Proactive self-starter with ownership mentality, that is always ideating more ways to be operationally efficient and scale marketing programs - Clear, effective communicator with strong cross-functional collaboration skills - Strong project management and organizational skills Benefits - Discretionary annual bonus - Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely - A WFH stipend to support your home office setup - Unlimited PTO - Up to 16 weeks of fully-paid family leave - 401(k) matching - Student loan matching program - Health, vision, dental, and life insurance - Up to $25k towards family building, reproductive health services and Gender-affirming care - $500 per year for wellness expenses - Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical - $120 per month to spend on tickets to live events - Annual subscription to Spotify, Apple Music, or Amazon music

Role Description The Call Center Representative serves as the primary point of contact for patients, caregivers, and healthcare providers regarding durable medical equipment. This role is responsible for: - Handling inbound and outbound calls - Processing equipment orders - Verifying insurance eligibility - Troubleshooting delivery or billing issues - Ensuring a compassionate, efficient experience for all patients while strictly adhering to HIPAA regulations Qualifications - High School diploma or equivalent - 1–3 years of experience in a high-volume call center or customer service environment - Previous experience in the healthcare industry, specifically with Durable Medical Equipment (DME), pharmacy, or medical billing, is highly preferred Requirements - Answer a high volume of incoming calls from patients, doctors' offices, and hospitals regarding DME orders, supplies, and services - Accurately enter new patient information, prescriptions, and equipment orders into the company’s billing and order management system - Explain equipment usage, insurance coverage details, and rental vs. purchase options to patients in a clear, empathetic manner - Resolve customer complaints, investigate delivery delays, and assist patients with basic equipment troubleshooting or initiate repair/replacement requests - Verify patient insurance coverage, deductibles, and co-pays for requested DME (e.g., Medicare, Medicaid, and private commercial insurances) - Assist in gathering necessary medical documentation from physicians to obtain prior authorizations for specific medical equipment Benefits - Competitive pay - Full benefits: Medical, Dental, Vision & Life Insurance - Paid time off + floating holiday - 401(k) Retirement Savings Plan - Training and growth opportunities

Role Description As a Customer Support Representative, you'll be the frontline of our customer support efforts, providing assistance and resolving inquiries with professionalism and care. Your role is crucial in ensuring our customers receive prompt and effective support, contributing to their overall satisfaction and loyalty. You will continuously improve on the customer experience, working cross-functionally with our revenue, product, and engineering teams to deliver exceptional solutions. As a key part of our team, you’ll have the opportunity to make a real impact, ensuring our customers have a world-class customer support experience. What You'll Do: - Deliver high-quality customer support primarily via live interactions on phone and chat channels. - Assist customers and internal teams with inquiries, troubleshoot complex issues, and provide solutions with a focus on providing exceptional service. - Continuously build deep product knowledge by staying current on our quickly evolving product features and enhancements. - Track and update support tickets and activities in our CRM. - Work closely with our Sales, Customer Success, Implementation, and Product teams to ensure an outstanding customer journey. - Bring innovation and creativity to the role with a balanced focus on both quality and efficiency. Qualifications - 1 - 3 years of customer support experience. - Excellent communication and creative problem-solving skills. - Experience interacting with a high daily volume of customers by phone, email, and chat. - Experience in a fast-paced startup environment is a big plus. - Experience with Zendesk is a plus. Who You Are: - You communicate with confidence and patience. - You're innovative and solution-oriented. - You're passionate about helping others. - You’re naturally curious and proactive about learning. - You’re energized by frequent product launches and enhancements. - You thrive in a fast-paced environment and seek growth opportunities. - You sweat the details. Work hours & Schedule: - We’re looking to fill roles with start times of approximately 9 AM EST/6 AM PST to 1 PM EST/10 AM PST, with some flexibility based on team needs. - Holiday coverage is required as part of a rotating schedule. - Partial weekend coverage may be requested based on team needs. - We provide schedules in advance, and flexibility is key to supporting our customers effectively. Compensation Compensation range: $60,000.00 - 65,000.00 CAD. Our compensation ranges are built using multiple market benchmarks and reflect both the scope of the role and current market data. While many hires fall within the beginning to midpoint of the band to allow for growth over time, we tailor offers based on each candidate’s experience, seniority, and demonstrated impact. Benefits - 1st week of employment is mandatory PTO! - 1 Friday off per month (we call those our laundry days!) - Company-wide paid shutdown for the week between Christmas and New Years. - Flexible time off. - 80% employer-paid benefits in the U.S. and 100% employer-paid premiums for Extended Healthcare and Dental in Canada. - RRSP/401k match. - Generous Parental Leave policy. Perks - We host an annual company retreat with great team building activities. - Ample learning and development opportunities to continue growing your career. - Home office setup stipend. - Internet and phone allowance. - Remote first culture. - Weekly Friday paydays! Important Notice We’ve been made aware of an individual impersonating Roofr using a fraudulent domain: roofrr.com (note the extra “r”). Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses, instant messaging platforms, or unsolicited calls. Equal Opportunity Employer Roofr is proud to be an equal opportunity employer. We are committed to equal employment opportunity in the workplace regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

• Provide frontline Customer Support in English and Portuguese (preference: Brazilian Portuguese) • Be the first in line for Customer Support, providing exceptional support via multiple channels • Work in support system, ensuring all queries are dealt with promptly • Collaborate with product, engineering and customer success teams to escalate problems • Track and develop FAQs to improve knowledge base • Take a proactive approach in improving processes for efficient operations