Forward Networks, Inc.

• Providing triage, prioritizing, and resolving technical issues for our top customers. • Identifying s/w bugs, recreate customer issues, and test/verify versions with s/w fix. • Working with Forward Engineering teams to resolve customer issues. • Escalating unresolved issues in a timely manner and maintaining direct communications with all stakeholders.

• Identify and engage decision-makers at enterprise accounts using a mix of phone, email, LinkedIn, and creative outreach in partnership with Regional Sales Directors in your territory. • Develop a steady flow of qualified opportunities for Regional Sales Directors by booking discovery calls and demos. • Conduct research on target accounts and personas to tailor messaging and outreach to their business challenges and industry context. • Clearly articulate Forward Networks’s value proposition and educate the prospects on the value of a digital twin. • Partner with Sales and Marketing to execute account-based strategies and provide feedback on market trends and prospect needs. • Maintain accurate records of all activities in Salesforce, ensuring visibility into pipeline activity and performance. • Stay up to date on Forward Networks’s platform and the dynamic changes in the networking, security and cloud infrastructure space.

Title: Customer Success Engineer Location: Japan United States Job Description: Forward Networks is transforming how the world&rsquo;s most complex networks are managed and secured. Founded in 2013 by four Stanford Ph.D.s, we built the industry&rsquo;s first network digital twin, a mathematically precise model of the production network that gives IT teams unmatched visibility, verification, and agility across every major cloud and vendor environment. Our customers include global leaders such as Goldman Sachs, PayPal, S&P Global, IBM, and Dell, as well as fast-growing enterprises and government agencies. According to IDC, Forward Networks customers realize an average of $14.2 million in annual benefits through improved efficiency and security. Backed by world-class investors including Andreessen Horowitz, Goldman Sachs, MSD Partners, and Threshold Ventures, Forward Networks offers a people-centric, innovative culture where brilliant minds are shaping the future of network reliability, security, and AI-ready operations. Forward Networks is looking for a Customer Success Engineer, Japan. - Do you want to create a category and help build a special company? - Join a company that has been in the market 7+ years and has some of the top Federal agencies and F500/Global 2000 already buying and referenceable. - We are building a special team and hope you consider us if you want to have the experience of changing the networking world as we know it. What you&rsquo;ll do: As a Customer Success Engineer Japan, you will be responsible for providing world class post-sales technical leadership to our client base. Responsibilities: - Providing advice and guidance as the Forward Networks subject matter expert to ensure successful ongoing usage and adoption of our technologies - Taking ownership of post-sales technical issues, working with cross-functional teams to document problem resolution steps and troubleshooting procedures - Walking customers through the various stages of adoption with Forward Networks Platform - Working directly with our internal Product Management, Engineering, Sales and Marketing teams. - Some travel to customer locations (<10%) Requirements: - Must be fluent in Japanese and English, both written and spoken. - B.S. Computer Science or equivalent educational experience - 5+ years of customer facing experience in a post-sales engineer role for a networking company, relevant software vendor, or as a network engineer for a large enterprise, service provider or Governmental agencies Experience: - Must be fluent in Japanese and English, both written and spoken. - Strong understanding of Networking and Security fundamentals - Experience in working with multiple Network vendors (e.g. A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks etc.) - Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques; Superior presentation skills - Excellent analytical & problem-solving skills, combined with the ability to provide quick resolution to problems - Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment Highly Desired: - One or more of the following certificates: CCIE, JNCIE or VCDX - Experience in working for a startup company - Working knowledge of API driven workflows and scripting languages (Python, bash, jq, graphql, etc) Candidates will work remote with 10-20% travel requirement for customer and internal meetings.

Title: Marketing Content Manager Location: Santa Clara, CA, United States Job Description: Forward Networks is transforming how the world's most complex networks are managed and secured. Founded in 2013 by four Stanford Ph.D.s, we built the industry's first network digital twin - a mathematically precise model of the production network that gives IT teams unmatched visibility, verification, and agility across every major cloud and vendor environment. Our customers include global leaders such as Goldman Sachs, PayPal, S&P Global, IBM, and Dell, as well as fast-growing enterprises and government agencies. According to IDC, Forward Networks customers realize an average of $14.2 million in annual benefits through improved efficiency and security. Backed by world-class investors including Andreessen Horowitz, Goldman Sachs, MSD Partners, and Threshold Ventures, Forward Networks offers a people-centric, innovative culture where brilliant minds are shaping the future of network reliability, security, and AI-ready operations. We're looking for a talented and versatile Marketing Content Manager to be the primary voice behind Forward Networks' brand. You'll own the end-to-end content lifecycle - from crafting sharp website copy and compelling ad creative to producing thought leadership blogs and high-converting email campaigns. This is a high-impact, high-visibility role for a writer who thrives in a technical environment and knows how to make complex ideas land clearly and compellingly. Key Responsibilities Website Copy - Own and continuously optimize all copy across forwardnetworks.com, including homepage, product pages, solution pages, and landing pages. - Partner with design and web teams to craft messaging that converts visitors into pipeline. - Conduct SEO research and incorporate keywords naturally to drive organic traffic. - Keep copy up to date as products evolve, new features launch, and positioning shifts. Advertising & Paid Media - Write compelling ad copy for paid search (Google Ads), LinkedIn, display, and retargeting campaigns. - Develop multiple creative variants for A/B testing; analyze results and iterate quickly. - Partner with demand generation to align ad messaging with campaign themes and funnel stage. - Ensure consistency of voice and messaging across all paid channels. Email Marketing Campaigns - Write all email copy for nurture sequences, product announcements, event promotions, and newsletters. - Craft subject lines and preview text that drive strong open rates. - Collaborate with Marketing Operations to segment audiences and personalize messaging. - Monitor email performance (open rates, CTRs, conversions) and use data to sharpen future copy. Blog & Thought Leadership - Develop and maintain a content calendar for the Forward Networks blog, aligning with product launches, industry trends, and SEO goals. - Write and edit long-form posts on topics including network digital twins, AI-driven network management, cybersecurity, and multi-cloud operations. - Interview internal SMEs (engineers, product managers, executives) to surface insights and translate technical depth into accessible narratives. - Source, brief, and edit contributions from guest authors and industry analysts. Additional Content & Collateral - Write copy for sales enablement materials including one-pagers, pitch decks, battlecards, and case study summaries. - Contribute messaging to event materials, conference presentations, and webinar content. - Support social media content strategy with copy for LinkedIn, X/Twitter, and other channels. - Develop customer-facing release notes, product announcements, and in-app messaging as needed. Brand Voice & Content Strategy - Serve as the guardian of Forward Networks' brand voice - ensuring consistency, clarity, and impact across every channel. - Build and maintain a company style guide and messaging framework. - Stay current on competitive messaging, industry language, and emerging trends in enterprise networking and cybersecurity. - Collaborate closely with Product Marketing, Demand Generation, Design, and Sales to ensure alignment across all content. Qualifications Required - 5+ years of B2B content marketing or copywriting experience, ideally in enterprise SaaS or cybersecurity/networking. - Exceptional writing and editing skills - you can write a punchy headline and a 2,000-word technical blog with equal confidence. - Demonstrated experience writing across multiple formats: web copy, email, ads, long-form content, and sales materials. - Ability to understand and synthesize complex technical concepts and communicate them clearly to a non-technical audience. - Strong project management skills with the ability to juggle multiple deadlines and stakeholders. - Experience collaborating with design, product marketing, and demand gen teams. - Comfort using analytics to measure content performance and inform strategy. Nice to Have - Familiarity with networking, cybersecurity, or cloud infrastructure concepts. - Experience with SEO tools (Semrush, Ahrefs, Clearscope, or similar). - Experience with marketing automation platforms (HubSpot, Marketo, Pardot). - Background writing for technical audiences including network engineers, IT leaders, or CISOs. - Content design/layout skills in Adobe Creative Cloud product suite. What We Offer - Competitive salary and equity in a high-growth, Series D company. - Comprehensive health, dental, and vision benefits. - Flexible hybrid work environment based out of Santa Clara, CA. - Opportunity to own and shape the brand voice of a category-defining platform. - A collaborative, low-ego team that values craft, curiosity, and clear thinking. - Regular exposure to cutting-edge technology and a customer base that includes some of the world's largest enterprises. Base Salary Range: $140,000 - $190,000 per year This range represents the low and high end of the salary for this position. Actual compensation will vary based on factors including location, candidate experience, skills, and level. In addition to base salary, this role will be eligible for equity and benefits.

• Structure, draft, negotiate, and close a wide range of commercial agreements including SaaS subscription agreements, on-premise software licenses, order forms, SOWs, NDAs, partner and reseller agreements, and procurement-driven contracts. • Develop and refine contract templates, playbooks, and approval workflows that scale with the business, leveraging technology and tooling to drive efficiency wherever possible. • Advise on deal structure, pricing models, and non-standard terms, balancing business objectives with legal and commercial risk. • Navigate complex procurement processes including government contract vehicles, security requirements, and compliance frameworks. • Work cross-functionally with finance, product, marketing, and engineering teams on matters that extend beyond commercial transactions, including product-related legal questions, marketing review, privacy considerations, and other areas of the business as needs arise. • Provide practical, risk-calibrated guidance in ambiguous situations where there is no clear playbook, helping the business move forward with eyes open rather than issuing binary approvals. • Contribute to the continuous improvement of the legal function, identifying process gaps, building institutional knowledge, and helping establish best practices as the company scales.

• Partner with Product Management to define, validate, and shape security-related capabilities and use cases. • Design and evangelize customer workflows to realize the value of security features. • Build and maintain lab environments to support demos, technical validation, and security use-case exploration. • Develop high-quality technical collateral for internal audiences, including training materials, demo guides, and sales enablement content. • Collaborate with Marketing to create external-facing assets such as whitepapers, solution briefs, blogs, presentations, and videos. • Enable Sales and Solutions teams with security-focused demos, messaging, and technical training. • Represent Forward Networks at customer meetings, webinars, and industry events, including security conferences and trade shows. • Contribute thought leadership on network security trends and Forward’s role in modern security architectures. • Gather field and market feedback to influence product roadmap and security positioning.

• Providing triage, prioritizing, and resolving technical issues for our top customers. • Identifying s/w bugs, recreate customer issues, and test/verify versions with s/w fix. • Working with Forward Engineering teams to resolve customer issues. • Escalating unresolved issues in a timely manner and maintaining direct communications with all stakeholders.

• Providing triage, prioritizing, and resolving technical issues for our top customers. • Identifying s/w bugs, recreate customer issues, and test/verify versions with s/w fix. • Working with Forward Engineering teams to resolve customer issues. • Escalating unresolved issues in a timely manner and maintaining direct communications with all stakeholders. • On-site live troubleshooting in Federal customer locations.