• Responds to a high volume of appointment requests • Manages scheduling of medical exams, procedures, and tests • Collects demographic information and performs insurance registration

• Are you excited to help shape the world of tomorrow with us? • Take end-to-end responsibility for our sales flow — from lead acquisition to signing • Ensure that processes, data and tools scale with our growth • Gain an overview of our commercial target architecture and the interfaces between Sales, Ops and Finance • Analyze our end-to-end sales funnel processes and identify initial optimization opportunities • Implement early quick wins and translate requirements into system logic together with Product • Manage and develop our commercial processes across the entire funnel — from lead to signing • Ensure consistent data flows and high data quality as the foundation for reliable reporting • Work closely with Sales, CSM, Finance and Ops and manage stakeholders across multiple teams • Analyze process quality, identify bottlenecks and derive concrete improvements • Build a scalable end-to-end quoting and signing process and develop a clear sales blueprint • Drive automation and AI use cases in the commercial area • Develop reporting and KPI structures to govern pipeline and performance • Actively shape our commercial product roadmap

• Assist, manage and/or lead transitions to ensure all takeover processes are within company policy and procedure including, but not limited to: transition calls, project manager and liaison between department heads, managers, and owners • Manage, lead, and take initiative to improve all transition & due diligence processes • Act as liaison between client & Peak for transition properties, supporting client kickoff and attending regular update calls • Assist on property due diligence assignments prepare corresponding recommendations and write ups • Serve as onsite transition lead and/or operational support during takeovers for initial 3 weeks • Assist with disposition processes and coordination, as needed • Assist with post transition tasks to ensure project is stabilized • Assist New Development & Operations teams, as needed • Communicate with Transition Lead, Regional Managers, or other onsite managers regarding the necessary property Scope of Work prior to arriving at assignment. • Serve as primary manager of the property in the absence of the Property Manager or Assistant Manager; fill in for open positions as necessary. These responsibilities include, but are not limited to, the following: • Supervise onsite staff and oversee daily operations in accordance with the manager DWM • Monitor property accounts receivable, including posting and collecting resident charges, monitoring and following up on bad debt, and filing evictions. • Monitor property accounts payable, including processing invoices and security deposits for approval by Property Manager or Regional Manager • Assist in directing and assisting workers in the scheduling and performance of turn events from move-out to move-in day. • Participate in the planning and implementation of marketing plan including community social activities. • Assist with leasing responsibilities to maximize occupancy • Maintain an excellent customer service relationship by adhering to Peak Service Standards • Interview candidates for available property positions and participate in the selection process of new hires by making recommendations to the Property Manager/Regional Manager • Assist in conducting new hire orientation for on-site positions, conduct training for part-time leasing consultants as part of the Peak Leasing Experience, and monitoring other training needs for on-site property staff • Assist in scheduling and managing leasing consultants while working at a particular property • Assist in addressing employee-related issues • Compile and submit payroll reports; Enter and approve payroll if requested by Regional Manager • Handle resident emergencies in a professional manner, documenting all events and notifying the Atlanta Office. • Lead weekly staff meeting (in absence of Property Manager) • Address complaints and resolve issues in a timely and professional fashion • Responsible for the general upkeep and cleaning of office, clubhouse, and buildings • Assist the Property Manager or Regional Manager in supervising maintenance staff, and when necessary, directly scheduling property repairs with outside contractors. Other facilities management tasks include, but are not limited to: • Participate in property inspections, quarterly, move-in and move out • Write up and file service requests from residents upon receipt, and take necessary steps to ensure timely response by appropriate staff • Maintain key control of occupied and vacant units • Coordinate preparation and processing of leases and related paperwork for approval by Property Manager or Regional Manager • Perform various administrative tasks as needed • Assist in preparation of weekly and monthly reporting requirements • Responsible for helping property meet budgeted revenues, expenses, and Net Operating Income • Address complaints and resolve issues in a timely and professional fashion • Maintain up-to-date knowledge of Company policies & procedures • Retain accurate records. Audit lease files as required • Ensure accurate record retention and property compliance with record retention policies for approval by Regional Manager • Perform other duties and tasks as assigned per the requested scope of work.

Role Description We’re looking for a Channel Operations Associate to play a crucial role in managing and optimising our presence across third-party booking platforms like Airbnb and Booking.com. You’ll ensure our listings are top-notch, drive performance improvements, and collaborate with internal teams to deliver a seamless experience for our clients and guests. As part of the Channels team, you’ll combine your problem-solving and analytical skills with an exceptional eye for detail to manage listing quality, ensure operational excellence, and deliver measurable results. What You’ll Do - Listing Management: Take charge of the creation, updating, and maintenance of listings across multiple booking platforms, ensuring accuracy and appeal. - Quality Assurance: Uphold the highest standards by conducting thorough reviews of all listings, ensuring consistency and excellence in every detail. - Internal Collaboration: Act as a bridge between the Channels team and other departments, facilitating smooth communication and coordination. - Data Analysis: Use tools like Excel or Google Sheets to analyse listing and revenue performance, presenting actionable insights to improve outcomes. - Problem Solving: Proactively identify issues, troubleshoot platform challenges, and implement solutions to improve efficiency. - Operational Excellence: Refine team workflows, ensure timely delivery of tasks, and contribute to quarterly objectives. Qualifications - Experience: 2-3 years in operations, listing management, or similar roles within a fast-paced, tech-driven environment. - Analytical Skills: Proficiency with tools like Excel or Google Sheets, with the ability to analyse data and extract actionable insights. - Detail-Oriented: Extreme attention to detail and a commitment to delivering high-quality work. - Problem Solving: A resourceful and proactive approach to identifying and resolving issues. - Organisational Skills: Strong time management abilities to handle multiple tasks and projects effectively. - Communication: Excellent written and verbal communication skills, with a proven ability to collaborate with diverse teams and stakeholders. - Passion: A genuine enthusiasm for delivering exceptional guest experiences and contributing to host success. - Fluent or business level English, written and spoken. Requirements - A quiet, dedicated workspace. - Headset with mic and webcam. - Stable high speed internet with backup, minimum 5 Mbps. - Laptop or desktop with at least quad core 2.5GHz CPU, 8GB RAM, 128GB SSD. Benefits - This is a contractor role. - We do not provide government mandated benefits such as SSS, PAGIBIG or PhilHealth. - We do not provide equipment. You’ll need to meet the minimum tech requirements before starting.