• Own a portfolio of enterprise accounts with full responsibility for revenue retention and expansion • Build and execute multi-year account plans aligned to customer objectives and company growth targets • Lead QBRs and executive engagements to align on customer business outcomes and value • Develop deep understanding of customer operations and identify AI-driven impact opportunities to streamline and transform their business • Advice your enterprise customers on AI initiatives, and business use-cases to use AI agents in their organization to achieve their business goals • Drive expansion, cross-sell and upsell opportunities within existing accounts, across different departments and stakeholders • Act as the primary point of contact and trusted advisor for your customers • Identify, shape, and close expansion opportunities across business units • Drive cross-sell and upsell with strong ROI positioning • Lead complex negotiations and deal execution • Build internal champions and multi-thread relationships • Own the full renewal cycle including forecasting and close • Identify churn risks early and drive mitigation plans • Communicate clear business value to secure renewals • Lead structured onboarding with cross-functional team to ensure fast time-to-value • Monitor adoption and proactively address gaps before they become risks • Partner with Solution Engineering, R&D and Product to support smooth implementation • Translate customer feedback into actionable product insights • Be the voice of customer internally to ensure customer-centric culture • Help build repeatable playbooks for onboarding, QBRs, and renewals

Role Description Lead the day-to-day client relationship with a focus on market access and payer strategy, ensuring all deliverables align with brand objectives, access goals, and evolving reimbursement dynamics. - Partner closely with Medical, Strategy, and Creative leadership to develop compelling payer evidence-based communications. - Maintain strong fiscal oversight, including scope management, staffing alignment, and budget accountability across access-focused initiatives. - Serve as a trusted advisor to clients, identifying opportunities to optimize market access, strengthen customer engagement, and expand account growth. - Lead development of key access marketing assets such as value propositions, websites, and reimbursement support tools. - Mentor and develop Account team members, fostering expertise in market access, payer dynamics, and strategic account management. - Support a high-performance, collaborative team culture rooted in accountability, innovation, and growth. - Participate in client-related travel as required, including local and domestic travel. Qualifications - Minimum of 5 years of progressive account management experience in market access, payer marketing, or related healthcare communications. - Demonstrated experience developing payer strategies, access materials, and reimbursement-focused campaigns. - Experience managing direct reports. - Bachelor’s degree required. - Experience across multiple products, therapeutic areas, and payer segments, including commercial, Medicare, and Medicaid, preferred. Benefits - Salary Range: $110,000 - $140,000. - This position may be performed remotely within the United States. - For candidates located outside the New York City area, compensation will be adjusted to reflect the applicable market for the employee’s primary work location. - Final compensation will be determined based on geographic location, experience, qualifications, and other job-related factors. Company Description BGB Group is a healthcare communications agency that offers a wide range of services, including traditional pharmaceutical advertising, promotional medical education, payer and access marketing, and consulting services. Known for excellence and professionalism, we’re hired as strategic and creative partners by our biopharmaceutical clients to drive category/brand awareness and growth.

• Eigenaarschap over retentie met een zero-churn mindset: fungeer als het vertrouwde contactpunt voor toegewezen dealeraccounts • Anticipeer op klantproblemen, voer strakke opvolging uit en zorg ervoor dat klanten oprecht waarde hechten aan en houden van de oplossing • Stimuleer succesvolle pilot-implementaties en converteer deze naar langetermijncontracten • Monitor klanttevredenheid en zorg voor meetbare prestatieresultaten • Identificeer vroegtijdig upsell- en cross-sell-signalen binnen bestaande accounts • Leid uitbreidingsgesprekken en sluit rollouts af voor extra dealerlocaties en nieuwe use cases • Coördineer nauw met interne Product- en Engineering-teams om implementaties te ondersteunen • Begrijp de ins en outs van het product om effectief waarde te communiceren naar klanten • Vertaal klantfeedback naar duidelijke vereisten voor de Product- en Engineering-teams • Manage klantverwachtingen rond productmogelijkheden en aanpassingsmogelijkheden • Fungeer als brug tussen klantbehoeften en interne technische resources

Join our Team About This Opportunity We are looking for a Head of Vendor Management to lead our partnerships with Approved Service Providers (ASPs) and subcontractors delivering telecom field services across Egypt. You will own the full vendor lifecycle - strategy, governance, performance, risk, and cost - ensuring partners deliver safely, on time, and at the right quality. This role sits at the crossroads of operations, sourcing, finance, and health and safety, and requires deep, hands-on knowledge of the Egyptian telecom subcontractor landscape. What You Will Do - Define and drive the vendor and ASP strategy for Egypt, including delivery models, commercial structures, and vendor segmentation. - Manage day-to-day vendor performance across field rollout, maintenance, and site services, tracking productivity, quality, and cost. - Lead capacity planning: forecast demand, secure trained crews, and proactively resolve bottlenecks. - Establish and run formal governance with key vendors, including regular performance reviews, escalation paths, and corrective action tracking. - Ensure compliance with ethics, anti-corruption standards, health and safety requirements, and local regulations across all subcontracted work. - Partner with Sourcing on vendor selection, contract negotiations, rate cards, and performance-based commercial structures. - Control vendor spend and drive cost optimisation without compromising safety or quality. - Align internal teams - operations, finance, legal, and project management - on vendor plans, risks, and priorities. - Lead, coach, and develop a team of vendor and ASP managers. You Will Bring - 10+ years in telecom network rollout and/or managed services field operations. - Bachelor's degree in Engineering, Business, or a related field. Postgraduate qualifications or certifications in project management, sourcing, or operations are an advantage. - Deep, recent experience in the Egyptian telecom market - either managing Egyptian ASPs/subcontractors directly, or having held a leadership role within an Egyptian ASP/subcontractor. - Demonstrated success in vendor performance management: KPIs, audits, governance, and improvement programs. - Solid track record in commercial and contract discussions with vendors. - Strong understanding of telecom field operations, site lifecycle, and health and safety requirements. - Ability to design and run clear governance frameworks with KPIs and performance dashboards. - Excellent negotiation skills; able to balance cost, quality, capacity, and risk. - Strong stakeholder management and people leadership capabilities. - Fluency in English and Arabic (written and spoken). Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: Egypt (EG) || Cairo Req ID: 784179