• You will be accountable for all Services delivered to our Contractual and Professional Services customers. • You will provide leadership and management of the “virtual” customer team, ensuring Services, Sales and Delivery are aligned and focussed on the right customer outcomes. • Cultivate and own key stakeholder relationships with the customers primarily associated with the Services delivered and identified growth opportunities. • Drive growth in the Contractual and Professional Services delivered by understanding the customer’s objectives how to convert these into opportunities for Computacenter. • Ensure we are meeting our contractual obligations and that the customers are delivering against theirs; Take necessary action, or escalate, where obligations are not being met by us or the customer; Track and manage Contractual Risk Register, including timely communication of risk positions to customer, escalating as required. • Deliver as a minimum to the agreed Contractual Services and Professional Services baseline performance, driving improvement in commercial performance where possible.

Role Description We are seeking an experienced Operations Manager to oversee and optimize daily operations within a fast-paced digital marketing agency. The ideal candidate should be highly proactive, detail-oriented, and organized, with experience managing remote teams and working with flow charts and project management systems. The role aims to streamline fulfillment processes and remove the CEO from day-to-day operational management. The Operations Manager will be responsible for: - Project management, team coordination, and ensuring accountability for deadlines. - Optimizing workflows and standardizing processes. - Ensuring that the team operates efficiently and effectively. Digital Marketing Agency experience is a plus. What you’ll be doing: - Oversee project management system (Zoho) and ensure alignment with business processes. - Conduct and lead daily team meetings to track project progress and team accountability. - Monitor and track deadlines to ensure timely delivery of client projects. - Develop and optimize SOPs and workflows to improve efficiency. - Collaborate with leadership to implement strategic initiatives that enhance operational performance. - Ensure the smooth onboarding of new team members, providing guidance on workflows and expectations. - Manage and optimize team productivity by identifying inefficiencies and resolving operational bottlenecks. - Oversee team coordination across different time zones to maintain seamless communication and workflow execution. Qualifications - 3+ years of experience in an Operations or Project Management role. - Strong expertise in Zoho or similar project management systems (ClickUp, Asana, Monday.com, etc.). - Highly organized and detail-oriented with experience in workflow optimization and process standardization. - Experience managing remote teams, ideally of around 15+ people in an agency setup. - Strong analytical skills with the ability to identify inefficiencies and implement effective solutions. - Excellent communication skills with the ability to lead and motivate teams. - Experience conducting daily stand-ups and team meetings to ensure project accountability. - Experience working in digital marketing agencies is required. - US experience is required. Requirements - Position: Operations Manager - Remote Status: Fully Remote - Preferred Location: South Africa, Latin America, Pakistan - Working Hours: 9 am - 6 pm EST - Holidays: US Federal Holidays - Salary: USD 2200 - USD 2800 per month - Internal Job ID: 1275

• Partner with sales to assist New Business and Existing Business (upsell and cross-sell) opportunities • Help business leaders understand precisely how Wunderkind can positively impact their email and text messaging programs, their website, and ultimately their revenue. • Demonstrate industry, product, and subject matter expertise as a representative of the Wunderkind team • Perform quantitative and qualitative analyses of the current digital customer experience of Wunderkind prospects to properly contextualize our value. • Build materials for sales presentations as needed with  • Partner with the Implementation team and Customer Success team to ensure launch strategies address the goals and needs of clients across a wide range of industries and verticals, and maintain consistency with eventual launch strategy • Create impactful written and verbal recommendations for potential clients • Assist in building sales positioning and go-to market strategies for new initiatives, pressure-testing messaging and presentations and providing internal feedback on opportunities for enhancements • Leverage learnings across pitches to create and deliver company trainings and professional development activities for internal teams

• Full responsibility for our Amazon business (DACH focus, potential expansion to the USA) • Amazon PPC & Performance Marketing: Strategy, management and optimization of all Sponsored Ads (SP, SB, SD) including DSP – you will manage the ad budget independently to meet profit targets (TACoS, contribution margin) • Listing & Content Optimization: Develop and continuously optimize product listings, A+ Content and Brand Stores – including AI-assisted content and image creation (with support from the internal design team) • Assortment Development: Independently research and identify products that fit our portfolio as “Amazon-first” offerings • Data Analysis & Reporting: Monitor all relevant KPIs (TACoS, ACoS, Profit, Brand Analytics, Search Query Performance) and derive concrete actions • Build & Manage Your Own Freelancer Team (e.g., VAs for listing maintenance, reporting, reviews) – you will receive a dedicated budget and set up the team independently • Direct Collaboration with Executive Management – you will report directly to the executive team and actively shape the Amazon strategy