• Develop and implement an AI strategy for non-R&D departments • Own the long-range, annual and quarterly financial and non-financial goals • Develop and communicate a clear vision of goals and objectives, strategies, philosophies about growth, revenue generation and profitability, customer care agenda. • Be hands-on in day-to-day operations including sales performance, sales opportunity management, forecasting, services resourcing, customer support, and customer project delivery • Drive revenue growth, working with the sales team to identify new opportunities and execute growth strategies including cross/upsell and entering adjacent markets • Develop and implement best in class sales operations and sales infrastructure to enable effective scale and ensure process discipline • Develop and maintain competitive intelligence programs, generating industry trend reports to inform new feature and product development • Improve use of a CRM and other internal tools to increase forecasting capability, implement targets, and provide actionable insights to executive team and board of directors • Create and implement KPIs for sales team to measure performance and productivity (ex: CAC / LTV); develop performance dashboards and establish reporting process (measure NRR and MRR trends) • Work with sales leaders in establishing quotas, budgets, compensation plans and pricing optimization • Management of key relationships with large accounts is mandatory • Attend trade shows and panels • Execute an effective, long-term customer success program for clients • Implement and maintain client support initiatives • Facilitate both in-house and client training sessions • Monitor and document Customer Success metrics, including program usage, satisfaction levels, ticket throughput, and resolution • Coordinate the administration of annual customer satisfaction surveys (NPS) and other communication tools • Ensure we are delivering profitable projects by monitoring billable utilizations, staff OPEX and contribution margin • Establish strategies to increase NRR • Track results on a monthly basis with the Head of Professional Services

• Develop and implement an AI strategy for non-R&D departments • Own the long-range, annual and quarterly financial and non-financial goals • Develop and communicate a clear vision of goals and objectives, strategies, philosophies about growth, revenue generation and profitability, customer care agenda. • Be hands-on in day-to-day operations including sales performance, sales opportunity management, forecasting, services resourcing, customer support, and customer project delivery • Drive revenue growth, working with the sales team to identify new opportunities and execute growth strategies including cross/upsell and entering adjacent markets • Develop and implement best in class sales operations and sales infrastructure to enable effective scale and ensure process discipline • Develop and maintain competitive intelligence programs, generating industry trend reports to inform new feature and product development • Improve use of a CRM and other internal tools to increase forecasting capability, implement targets, and provide actionable insights to executive team and board of directors • Create and implement KPIs for sales team to measure performance and productivity (ex: CAC / LTV); develop performance dashboards and establish reporting process (measure NRR and MRR trends) • Work with sales leaders in establishing quotas, budgets, compensation plans and pricing optimization • Management of key relationships with large accounts is mandatory • Attend trade shows and panels • Execute an effective, long-term customer success program for clients • Implement and maintain client support initiatives • Facilitate both in-house and client training sessions • Monitor and document Customer Success metrics, including program usage, satisfaction levels, ticket throughput, and resolution • Coordinate the administration of annual customer satisfaction surveys (NPS) and other communication tools • Ensure we are delivering profitable projects by monitoring billable utilizations, staff OPEX and contribution margin • Establish strategies to increase NRR • Track results on a monthly basis with the Head of Professional Services

Role Description Aspire Software is looking to hire a Chief Operating Officer (COO) for one of our Software Business Units! This position provides critical operational and commercial leadership to a company within a growing software vertical. You will be responsible for developing and implementing the business’s strategic plan spanning sales & marketing, customer support, and professional services. The COO must identify, define, and execute the strategies required to achieve the growth plans and operating objectives with a focus on improving operational excellence. This person should bring an AI-forward mindset to executing our growth plans. Group Responsibilities: - Develop and implement an AI strategy for non-R&D departments - Own the long-range, annual and quarterly financial and non-financial goals - Develop and communicate a clear vision of goals and objectives, strategies, philosophies about growth, revenue generation and profitability, customer care agenda - Be hands-on in day-to-day operations including sales performance, sales opportunity management, forecasting, services resourcing, customer support, and customer project delivery Sales & Marketing - Drive revenue growth, working with the sales team to identify new opportunities and execute growth strategies including cross/upsell and entering adjacent markets - Develop and implement best in class sales operations and sales infrastructure to enable effective scale and ensure process discipline - Develop and maintain competitive intelligence programs, generating industry trend reports to inform new feature and product development - Improve use of a CRM and other internal tools to increase forecasting capability, implement targets, and provide actionable insights to executive team and board of directors - Create and implement KPIs for sales team to measure performance and productivity (ex: CAC / LTV); develop performance dashboards and establish reporting process (measure NRR and MRR trends) - Work with sales leaders in establishing quotas, budgets, compensation plans and pricing optimization - Management of key relationships with large accounts is mandatory - Attend trade shows and panels Customer Care/Customer Success: - Execute an effective, long-term customer success program for clients - Implement and maintain client support initiatives - Facilitate both in-house and client training sessions - Monitor and document Customer Success metrics, including program usage, satisfaction levels, ticket throughput, and resolution - Coordinate the administration of annual customer satisfaction surveys (NPS) and other communication tools Professional Services: - Ensure we are delivering profitable projects by monitoring billable utilizations, staff OPEX and contribution margin - Establish strategies to increase NRR - Track results on a monthly basis with the Head of Professional Services Qualifications - Bachelor’s degree or equivalent, preferably in a technical or business discipline, MBA, or advanced degree - 5+ years of direct cross-functional team management experience and P&L management within the SaaS Vertical Market, preferably in Travel & Leisure - Experienced with AI Automation efficiencies in Sales/Marketing/Support/Professional Services - Hardware sourcing and integrated payment processing experience a plus - A natural ability to lead performance and financial health in a business - Bring a proven entrepreneurial spirit and pace-setter traits - Broad financial acumen across the organization (e.g., understanding financial documents, business intelligence, FP&A processes, etc.) is mandatory - History of developing and implementing successful strategies for net new customer acquisition and market penetration - Ability to structure, analyze, and solve complex business problems, as well as deliver impact against concrete business goals - Excellent Leadership, communication, and organizational skills - A 'roll up the sleeves' attitude towards problem-solving is essential - Goal-oriented with comfort in setting measurable goals for others and him/herself - 30% travel required for internal and customer meetings - At least a professional level of English, both written and verbal, is mandatory - Must be legally authorized to work/travel in Canada and the USA Benefits - Competitive salary and bonus structure based on performance - Health insurance, 401(k) with company match, and paid time off - Opportunities for professional development and career advancement

Role Description Reporting to the director, Conserving Nature for Chile, the officer will support efforts to coordinate in-country activities related to improving the conservation of biodiversity and management of Chile’s protected areas. The officer will focus on pursuing conservation, policy, and community development opportunities that support the designation of new protected areas and improvement of existing protected areas management, developing partnerships with diverse key strategic allies, including: - Government officials - Policy makers - Private sector - Academia - Other nonprofit organizations - Local community leaders - Beneficiaries This position requires expertise in full cycle project management, report preparation and presentation to senior management and institutional event coordination at local, national and international levels. This position is based remotely in Pucón X Region, Southern Chile. Responsibilities - Foster a work environment that inspires excellence, values impact, encourages transparency, builds mutual trust and respect, embraces and values diversity, and is collaborative, caring and compassionate. - In collaboration with the director and senior staff, support the development and implementation of effective strategies to deliver the project’s objective to help Chile achieve its ambitious conservation commitments. - Engage with a wide range of new subnational authorities, academic institutions, communities and key stakeholders to advance the project strategy. - Advance the project’s existing efforts to safeguard the ecological integrity of the Chilean Patagonia region. - Track progress towards the completion of project deliverables and achieving project objectives. - Support the development and management of grants, contracts, and contractors to advance the goals of the project. - Collaborate with other allies and organizations to maximize the impact of campaign strategies. - Plan, organize, and coordinate virtual and in-person meetings, workshops, and convenings for policymakers and other key audiences. - Liaise with colleagues in other departments and external partners, as needed, to develop and finalize project-related goals. - Develop issue briefs, web features, newsletters, and similar products, ensuring factual accuracy. - Represent Pew in key government meetings, coalition meetings, conferences, and events. - Participate in activities that support program and Pew-wide objectives. Qualifications - Effective professional proficiency in written and oral communication skills in both Spanish and English. - Skilled at informing and influencing internal and external audiences through written and oral communications. - Demonstrated experience working effectively within a matrixed organization. - Capacity to drive complex projects to successful completion with measurable results. - Aptitude to apply a non-partisan, evidence-based approach to projects and campaigns. - Excellent strategic and analytical skills applied to public policy issues. - Bachelor’s degree or equivalent experience. - Generally, eight years of applicable experience. Requirements - Develops and moves projects forward with a high degree of independence and autonomy. - Skilled at developing and managing productive and collaborative relationships. - Experience with national and/or intergovernmental institutions. - Comfortable managing and meeting multiple time limits. - Experience setting short- and long-term planning goals in line with program strategies. - Diplomatic skills with the capacity to work productively with a wide array of different people and institutions. - Experience working with a wide array of stakeholders, including international government officials, the private sector, academic and non-profit community. - Proficiency in soft skills such as conflict management, seeking support, proactive communication, empathy, resilience, adaptability, self-awareness, emotional regulation, reframing, and mindfulness. Travel This position requires travel within Chile and occasional travel to meetings and conferences abroad. Work Authorization Candidates must be legally authorized to work in Chile. Salary Range Chile Pay Range: $45,050,000 - $50,350,000 Total Rewards This position offers a competitive salary and benefit program. Pew is an equal opportunity employer and makes employment decisions without regard to race, ethnicity, gender, or any other protected characteristics.