• Lead the technical design and architecture of comprehensive New Relic solutions, focusing on large-scale deployment, data correlation strategies, and best practices for instrumenting microservices, serverless, and complex distributed systems. • Design and implement automated deployment and configuration solutions for New Relic using Infrastructure as Code (IaC) tools (e.g., Terraform, Ansible) and scripting (e.g., Python, Go, Shell). Deeply integrate Observability into customer's Platform Engineering and CI/CD workflows (e.g., Jenkins, GitLab, GitHub Actions). • Serve as the subject matter expert on Observability concepts, APM, Infrastructure Monitoring, and Log Management. Lead technical workshops and design sessions with customer architects, engineers, and leadership to define the implementation roadmap. • Provide advanced technical guidance during initial deployments and optimization phases, addressing complex data ingestion, performance, and platform configuration challenges. • Create and deliver technical documentation, blueprints, and training to enable customer Platform teams and internal Professional Services/Partner resources to confidently manage and extend the implemented solution.

• Provide pre-sales technical leadership for the development and implementation of complex offerings and solutions • Help define the account strategy and coordinate the activities of the overlay technology teams (product specialists) and customer success teams to achieve the technical win • Gain understanding of customer business and IT environments and collaborate with sales teams to assess potential application of Red Hat's solutions, as captured in Account Plan and Customer Success Plan artifacts • Serve as a trusted adviser for the customer and assist technology stakeholders in agreeing to and delivering on expectations • Build relationships with Red Hat's customers and partners (especially with customer executives and decision makers) that result in deeper loyalty to Red Hat, strengthening of the Red Hat value proposition, and broader adoption of Red Hat's solutions • Research and write the responses to technical sections of requests for information (RFIs), requests for proposal (RFPs), and requests for quotation (RFQs) • Work with regional sales leaders to develop a go-to-market strategy for the region and assist with the delivery of strategic opportunities • Ensure that revenue and new business quotas and service objectives are met

• Lead technically the team and enable the development team to build, enhance, and maintain applications. • Work on a variety of projects, for different clients, in different subject matter domains. • Lead, execute, and participate in design and architecture discussions and decisions. • Collaborate with user experience, product delivery, and non-technical program management teams. • Ensure that solutions are following security and performance best practices. • Create & maintain design and other documentation required by the clients. • Communicate with customer’s team members and align technical solutions. • Understand requirements and make viable technical solutions choosing appropriate frameworks. • Understand the implementation of the solutions you lead to better guide tech leads and developers when needed. • Guarantee a stable and productive development environment.

• Collaborate with NVIDIA Cloud Partners to create, implement, and deliver on NVIDIA's innovative hardware and software solutions. • Partner with SAs, Account Managers, Engineering, Product, and business leaders to align on strategies, assess technical needs, secure business opportunities for NVIDIA. • Become the primary technical driver for customers during the design, development, construction, integration, and production of GPU Cloud infrastructure and applications throughout the entire customer lifecycle. • Conduct regular technical customer meetings for project/product details, feature discussions, intro to new technologies, and debugging sessions. • Work closely with customers to build and adopt NVIDIA solutions including PoCs to address critical business needs covering infrastructure, libraries, and applications. • Prepare and deliver technical content to customers including presentations, workshops, reference architectures, tutorials, publications.