Role Description The Regional Owner Success Lead will manage a team of Coordinators on our Hawaii team. The ideal candidate has the ability to lead a team of coordinators that provides exceptional customer service while balancing empathy and accountability during demanding times. This role requires effective communication, analytical thinking, and problem-solving skills along with the ability to adapt to and lead change. The role is responsible for continued education and up-to-date knowledge of our products, programs, and services. Essential Job Functions - Oversee daily operations and workflow management to optimize team productivity and meet departmental objectives. - Identify areas for improvement, and implement process enhancements to drive efficiency and quality outcomes. - Lead and develop a team of Owner Success Coordinators through effective coaching, mentoring, and performance management. - Conduct regular one-on-one meetings and annual evaluations to support professional growth and ensure alignment with company goals. - Audit team’s work for quality of support, accuracy of information provided to owners, and delivery tone. - Provide guidance and support to team members in handling challenging situations and resolving homeowner concerns. - Set clear performance goals and expectations for team members, and conduct regular performance reviews. - Conduct disciplinary action as needed, including informal and formal write-ups and corrective action plans to improve performance. - Monitor, analyze, and evaluate trends in volume and workload against performance. - Manage and monitor the team’s schedule. - Understand higher-level business goals and our department’s role and impact. - Manage staffing in relation to daily contacts in a multi-channel in- and outbound contact center, focusing on meeting performance metrics and exceeding customer expectations. - Ensure employee adherence to company values, quality, accuracy, schedule, and other expectations in a fast-paced environment. - Build and maintain business relationships and open lines of communication with other internal support teams. - Foster a collaborative work environment that promotes open communication, innovation, and employee engagement. - Address team conflicts constructively and in a timely manner as they arise. - Assist the recruiting process with interviewing, selection and onboarding new team members while ensuring compliance with company policies and employment regulations. - Other duties as assigned because every day is different in hospitality! Qualifications - Experience working in hotel, hospitality, vacation or similar industry is highly preferred. - 1-2 years of experience in a direct supervisory or management level position in a similar industry. - 3-5 years of customer service/call center experience. - Tech-savvy with experience using various digital systems and applications and comfortable using mobile apps, tablets, and various software platforms. - Experience managing day-to-day team operations, providing guidance and support, and fostering a positive, productive team culture focused on collaboration, accountability, and growth. - Demonstrated ability to multi-task, prioritize, and remain organized in a fast-paced and constantly changing work environment. - Embrace and lead change. - Problem solve with limited direction and support, implementing innovative solutions. - Review and analyze information to identify trends and propose solutions. - Dependable and prepared. Showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners. - Must be dependable, self-motivated, and able to work independently while contributing positively to a collaborative team environment. - Comfortable talking to people—online or in person—and being able to share information in a way that’s clear, thoughtful, and represents the company in a positive way always. Workplace Environment + Physical Requirements - Fully remote work environment with reliable internet connection. - Speed test required: please use this link to run the internet speed test. The internet speed must be at least 100.0 download/10.0 upload. If your internet does not meet these requirements, you will need to upgrade prior to applying. - We’re in hospitality and our schedules can change based on guest and homeowner needs. Shifts may include early mornings, evenings, weekends, and holidays. We require flexibility to support this. - Typically a Monday - Friday workweek with expectations to be flexible to support the needs of the business. - You’ll be working in your home office setting. This position requires frequent, repetitive use of a computer, phone, and office equipment. - This position requires patient, professional communication with prospective clients, and the ability to build confidence with prospects. - Ability to move freely (balancing, climbing, crawling, driving, squatting, standing, stooping, walking, bending, pushing, pulling, reaching, and repetitive hand/finger motions) and lift up to a maximum of twenty-five (25) pounds without assistance. Benefits - Health/dental/vision insurance based on hours worked. - Employer Sponsored & Voluntary Supplemental Benefits based on hours worked. - 401K retirement savings plan with immediate 100% company match on the first 4% you contribute. - Health & Dependent Care Flexible Spending Accounts based on hours worked. - Paid Flex Time Off. - Employee Assistance Program (EAP). - Employee Discounts.

Your role at Dynatrace - Constantly go above and beyond to serve our customers and be a shining, standard-setting example of our Core Values. - Triage, diagnose, and provide solutions to most complex configuration issues with Dynatrace solutions and non-Dynatrace integrations. - Strategize on the overall technical objectives and long-term goals of the team. - Provide advice and guidance as the subject matter expert to ensure successful ongoing usage, adoption of the product, and foster growth of the customer’s footprint. - Be the customer’s advocate by knowing their goals and use cases, then suggesting process improvements, product adoption, configuration, and additional features to meet their requirements. - Provide web-based training to user groups to support organizational adoption. - Undertake discovery and education activities to identify opportunities for Dynatrace usage across organizational functions and processes. - Providing coaching to TAMs to help them grow in their technical knowledge and personally. - Function as a frontline technical resource for “best practice” and informal customer questions. - Engage with customer support as a customer advocate to ensure speedy resolution of customer issues - Engage with Product management as the customer advocate on product roadmap discussions. - Participate and prepare for Monthly and Quarterly Business Reviews with customers. - Maintain current functional and technical knowledge of Dynatrace products and services. - Help to document best practices in developing and using Dynatrace Partner with support engineers, PM, and R&D to help customers and account teams to speed resolution. - Help communicate, escalate and advocate on behalf of the customer. - Provide insights, advice, and ‘street credibility’ with technical teams to understand technical issues and possible workarounds. - Help customers and account teams to understand support ticket trends/themes to be used to develop success plans, enablement advice, etc. - Have deep understanding of customers’ infrastructure, architecture, and business/regulatory requirements to speed up resolution. What will help you succeedEducation: - Bachelor's degree in Computer Science, Information Technology, or equivalent work experience - Work experience 4+ years of experience - Experience working with large enterprise customers, including executive leadership - Demonstrated ability in leadership, mentorship, and organizational behavior - A track record of going above and beyond for your team and customers - Ability to manage executive relationships and discussions (VP/CxO) - Must have exceptional English written and verbal communications skills, as well as organizational and teamwork skills, and the ability to act fast and responsibly Impeccable time management skills and an ability to self-direct - Demonstrated experience being a Subject Matter Expert (SME) for Dynatrace technologies, methodologies, frameworks, and 3rd party technologies related to Dynatrace - Willingness to learn new technologies and resolve complex technical issues - Professional Level Dynatrace certification (or get certification within six months) - Two or more industry-relevant Associate Level certifications (AWS, Azure, k8s, …) - Strong technical understanding and experience in SaaS industry - Knowledge and experience with one or more of the following technologies related to Dynatrace: Cloud/new stack technologies such as OpenStack, OpenShift, AWS, Azure, Google Cloud, Cloud Foundry, Kubernetes, SAP, etc. - Web and application server technologies such as Apache, IIS, WebSphere, WebLogic, and JBoss Server/Server-side technologies such as Java Servlets, PHP, HTML, CSS, JavaScript, and Ajax - Mobile application technologies such as iOS and Android Webkit DevOps toolchain applications such as Ansible, Jenkins, Chef, Puppet, etc. - CMDB/ITSM Technologies/platforms such as ServiceNow and BMC - Must be customer service oriented and believe in teamwork, collaboration, adaptability & Initiative - Demonstrable success in thinking strategically and executing tactically while providing consistent and high customer satisfaction and retention levels in a fast-paced environment Why you will love being a Dynatracer - Dynatrace is a leader in unified observability and security. - We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. - Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. - The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences. - Over 50% of the Fortune 100 companies are current customers of Dynatrace. Compensation and Rewards

Title: Customer Success Associate - German Location: Spain Job Description: Can you help us change the world? It's true. At Mews, we dream big. As a Hotel Tech unicorn valued at $2.5b, we're propelling new-generation cloud technology within global hospitality. With our industry-leading property management solution, we're enabling the world's most revolutionary hospitality brands to accelerate their digital transformation. We're on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole... About the role First things first: you want to know what you're actually applying for. It's impossible to capture every nuance of a role - especially at a rapidly growing company like Mews - but if we had to distill it down to a job description (which we do because this is a job description), it would be this: The Customer Success Associate (CMA) will support customers as they transition from sales and onboarding to active and successful users of Mews products. The CSA will focus on the SMB segment and smaller groups, operating out of a pool structure with regional CSA and CSM's (Customer Success Manager) where you will engage at scale and utlize AI for automation and to drive product adoption, retention and increase total account value of our customers. Your mission, should you choose to accept it: CSA will operate with the value drivers as a backbone in their daily operations on how to drive success with Mews customers - Guest Experience (ex; Guest Journey, Payment flow, Security) - Increasing Revenue (Revenue Management, Space utilization) - Efficiency (Automation, Time on Tasks) The methodology to execute on the value drivers will follow 3 basic steps, Discover >> Engage >> Adopt, where AI will be your best friend when engaging at scale. - Discover: Review market through whitespace analysis to find opportunities for product adoption and upsell/cross-sell. Use automation to drive customer journey and qualify customers readiness to buy or engage with Mews product and tools. - Engage: Engage at scale (one-to-many) with value drivers as guide via customer journeys, Mews Community, webinars, targeted outreach for product adoption and to host conversations of value when the customer is ready to engage. In ALL engagement the goal will be to create customer value and align on desired outcomes. - Adopt: Ensuring product adoption in relation to the value drivers, to drive increased usage, upsell and retention by closing the discovered opportunities with a desired outcome In addition, you'll… work closely with the onboarding and support teams, preventing churn and acting as a trusted advisor to ensure that every customer has every logical product to maximise the value of these while Additional responsibilities: - Demonstrate strong knowledge of the Mews products and the value that can be derived from these products for customers to reach their goals in association with the value drivers - Guide customers towards proactively identifying blockers which prevent them from getting the most value out of their products and working cross-functionally toward a successful outcome - Working collaboratively across internal teams and effectively communicating customers' needs with relevant product teams You'll be a great fit if you bring a few of the below with you: - Experience working in cross-functional and customer facing role - Experience in a similar role in the SaaS and/or Hospitality industry - Ability to prioritize tasks on value, timeline and interdependency - Creative thinking and analytical skills with the ability to think and respond quickly in front of customers - Ability to grasp technological and business concepts - Experience using Gainsight, Salesforce, Confluence and Slack is a plus - Fluency in English and German What's in it for you? Did you know Mews was named Best PMS of 2025 - for the second year in a row - and twice recognized as a Best Place to Work in Hotel Tech? That success is powered by our incredible people and supported by the benefits that help them thrive. Global benefits No matter where you're based, you'll enjoy: - Participation in our company share program - Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available within your first year) - Unlimited paid holiday (yes, really) - Work from anywhere - enjoy the flexibility to work from other countries for a few weeks each year through our compliant and flexible Workation policy. - Relocation options available after 1 year - Monthly "EDGE" time - dedicated to Explore, Develop, Grow, and Elevate yourself - Flexible, hybrid working options - One-off home office setup budget to make your workspace your own - Monthly working-from-home and healthcare allowances (where local healthcare benefits are not in available) Local benefits We also tailor benefits to each location - from regional healthcare coverage to team events, socials, and other perks that make Mews life special wherever you are. Because at Mews, growth, balance, and belonging aren't just words, they're how we work. Who is Mews? We want to get to know you, so it's only fair we tell you a little bit about ourselves first. Mews has been transforming hospitality since 2012. What began in a single hotel in Prague now powers thousands of hotels around the world, as they pursue their mission to develop transformational solutions for brands and create remarkable experiences for guests. Since the beginning, Mews embraced being different. Mews is not simply a property management system, but a connected hospitality cloud with products across the hotel ecosystem and more integrations than anyone else. From global hospitality brands to independent properties, hoteliers join Mews because they recognize the power of innovation. They understand that they can benefit from hotel tech that drives efficiency, maximizes revenue, and improves guest happiness. Powering over 5,000 customers across more than 85 countries, Mews Hospitality Cloud is designed to streamline operations for modern hoteliers, transform the guest experience and create more profitable businesses. Ranked 24th in the FT 1000 list of the fastest-growing European companies in 2021, Mews has been recognized as the Best PMS by industry peers at the HotelTechAwards in both 2020 and 2024, consistently earning acclaim. Mews also achieved finalist status in 2021 and 2022. What's more, we take immense pride in being listed among the Best Places to Work in Hotel Tech during those same years and again this year. But our achievements don't stop there; Mews was also listed among the World's Best Hotel PMS Provider 2023 and as the World's Best Independent Hotel PMS Provider 2022 and 2023 by the World Travel Tech Awards. Life at Mews That's what we do, but what about who we are? Mews' culture is special and difficult to capture in words, which makes writing this tricky. You'll experience the freedom to be yourself and the ability to watch your ideas come to life. You'll have an open line of communication and an open invitation to after-work drinks, be they virtual or in-person. Sometimes the work can be challenging and there can be a lot of it, but you'll always be able to rely on those around you. Yes, we're ambitious and we move fast, but we know the value of fun and taking a breather. We have slack channels for almost every interest imaginable, and an all-company meeting every Friday gives you the chance to ask any question to our leadership team. If our mission, values and Life at Mews sound like your kind of place, we'd love to hear from you! Everyone is welcome at Mews We're an equal opportunities employer. To reimagine the art of hospitality, we need teams that represent our global and diverse customers and users. Our differences make Mews, so we welcome people of all backgrounds and identities to work with us. We embrace different perspectives, encourage trying new things and want everyone to feel safe bringing their authentic self to work. If this sounds like you and you're ready to join a global, innovative and exciting community, we'd love to hear from you. One very important note: don't hold back. Even if you don't meet 100% of the criteria listed in this job description, we still encourage you to apply. We believe everyone should have equal access to opportunities and we're committed to providing an inclusive experience, so please let us know if there's anything we can do to support you during the application process. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected characteristic. We can't wait to hear from you. AI and Hiring at Mews At Mews, we believe AI enhances our work but should not replace what humanises it and makes it individually ours. We see AI as a tool to support research, generate ideas, and drive efficiency, but creativity, critical thinking, and opinions differentiate us. As you apply, feel free to use AI to help structure your thoughts - but ensure your application and conversations with us, reflect your personal opinions, capabilities and experience. We're building an AI-enabled workforce, and that starts with people who think independently and bring fresh ideas to the table. Because at Mews, making work more human is the ultimate goal.

Role Description We are looking for an experienced Salesforce CDP Strategy & Implementation Lead to drive the design, delivery, and adoption of our Customer Data Platform to start ASAP for a duration of six months initially. Ideally based in a commutable distance to Manchester. - Define and prioritise high-impact CDP use cases, leveraging existing Salesforce insights - Assess and improve customer data quality within Sales Cloud to support marketing activation - Evaluate existing data sources (including Datamind) and define integration pathways into the CDP - Support CDP vendor selection through requirements definition and scoring frameworks - Design and document the customer data architecture, including data mastering, accuracy, and sharing rules - Map dependencies across programmes and technical initiatives to ensure aligned delivery - Lead business change planning, including training and enablement across markets - Develop and manage a phased rollout plan with clear country-level milestones - Define the CDP data maturity roadmap, from initial datasets through to a full Customer 360 view - Establish integration approaches to enable seamless audience activation across channels Qualifications - Proven experience delivering CDP or customer data transformation programmes - Strong understanding of customer data architecture and data governance - Salesforce Expert - Ability to translate business needs into technical requirements - Strong stakeholder management across business and technology teams - Experience in multi-market rollout and change management Equal Opportunities Statement At AND Digital we embrace diversity and are committed to equal opportunities. We are actively recruiting for a diverse and inclusive workforce so want to ensure we do everything we can to support your application. We want you to feel safe and empowered to let us know if you require any adjustments to be made to your application or interview process so please speak to our recruitment team.