Vacasa

Local Operations Manager Kalaheo, Hawaii, United States About the Company We’re a vacation rental company where great people create exceptional experiences. From our humble beginnings with a simple idea, we've grown into a trusted industry leader delivering genuine hospitality to every guest. What sets us apart isn't just our advanced technology or high property standards, but our culture of doing things the right way, building trust, and supporting each other as a team. When you join Casago, you're not just taking a job—you're becoming part of a company that values your contributions, invests in your growth, and gives you the opportunity to make a real impact on the homeowners and guests we serve every day. About This Job This role requires strong communication and handy-person skills. You will be called upon to do anything from changing a light bulb, to helping a guest figure out how to light a gas fireplace over the phone, to walking an owner through their monthly statement. Additionally, you will support in leading and developing a team of employees. Compensation - $60000 / year. Actual pay will vary based on a candidate's skill, experience, education and/or location. - Up to $150 per month car allowance for eligible employees. - More benefits and company perks information below. Essential Job Functions - Lead and develop a team of employees through effective coaching, mentoring, and performance management. Conduct regular one-on-one meetings and annual evaluations to support professional growth and ensure alignment with company goals. - Oversee daily operations and workflow management of assigned portfolio of properties to optimize team productivity and meet departmental objectives. Identify areas for improvement, and implement process enhancements to drive efficiency and quality outcomes. - Provide cross-coverage for your team and management when necessary. - Conduct regular inspections prior to guest and owner arrivals. - Support your team with escalated guest and homeowner concerns by responding to emails, calls and tickets. - Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties ensuring they are clean, maintained and well cared for. - Meet and maintain company standards and metrics such as NPS, standard unit appearance, and efficiency. - Support the budget for your portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis. - Partner and assist your Onboarding team when new units join the portfolio. - Ability to perform light home maintenance (light bulbs, fix door hinges, unclog a toilet, etc). - Foster a collaborative work environment that promotes open communication, innovation, and employee engagement. Address team conflicts constructively and in a timely manner as they arise. - Assist the recruiting process with interviewing, selection and onboarding new team members while ensuring compliance with company policies and employment regulations. - Establish and maintain open, collaborative relationships with fellow regional team members and upper management team - Other duties as assigned because every day is different in hospitality! Skills + Qualifications - Experience working in hotel, hospitality, vacation or similar industry is highly preferred. - 1 - 2 years experience working in operational support roles; housekeeping and maintenance highly preferred. . - Prior experience in supervisory or management level positions in a similar industry is highly preferred. - Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices - This role involves frequent travel between worksites, so reliable personal transportation is essential. - Dependable and prepared. Showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners. - Must be dependable, self-motivated, and able to work independently while contributing positively to a collaborative team environment. - Comfortable talking to people—online or in person—and being able to share information in a way that’s clear, thoughtful, and represents the company in a positive way always. Workplace Environment + Physical Requirements - Work may take place indoors or outdoors, in a variety of settings including private homes, resorts, offices, and laundry facilities — often in varying weather conditions. - We’re in hospitality and our schedules can change based on guest and homeowner needs. Shifts may include early mornings, evenings, weekends, and holidays. We require flexibility to support this. - Hybrid work environment with in-person local office worktime required. - Reliable transportation required. - Regular travel within the locally assigned market and / or region. - Ability to move freely (balancing, climbing, crawling, driving, squatting, standing, stooping, walking, bending, pushing, pulling, reaching, and repetitive hand/finger motions) and lift up to a maximum of fifty (50) pounds without assistance. Benefits + Perks - Health/dental/vision insurance based on hours worked - Employer Sponsored & Voluntary Supplemental Benefits based on hours worked - 401K retirement savings plan with immediate 100% company match on the first 4% you contribute - Health & Dependent Care Flexible Spending Accounts based on hours worked - Paid Flex Time Off - Employee Assistance Program (EAP) - Employee Discounts Casago is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged. Casago is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited. Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver’s license, and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid driver’s license, be at least 21 years of age, and have been a licensed driver for no less than 3 years.

Role Description The Regional Owner Success Lead will manage a team of Coordinators on our Hawaii team. The ideal candidate has the ability to lead a team of coordinators that provides exceptional customer service while balancing empathy and accountability during demanding times. This role requires effective communication, analytical thinking, and problem-solving skills along with the ability to adapt to and lead change. The role is responsible for continued education and up-to-date knowledge of our products, programs, and services. Essential Job Functions - Oversee daily operations and workflow management to optimize team productivity and meet departmental objectives. - Identify areas for improvement, and implement process enhancements to drive efficiency and quality outcomes. - Lead and develop a team of Owner Success Coordinators through effective coaching, mentoring, and performance management. - Conduct regular one-on-one meetings and annual evaluations to support professional growth and ensure alignment with company goals. - Audit team’s work for quality of support, accuracy of information provided to owners, and delivery tone. - Provide guidance and support to team members in handling challenging situations and resolving homeowner concerns. - Set clear performance goals and expectations for team members, and conduct regular performance reviews. - Conduct disciplinary action as needed, including informal and formal write-ups and corrective action plans to improve performance. - Monitor, analyze, and evaluate trends in volume and workload against performance. - Manage and monitor the team’s schedule. - Understand higher-level business goals and our department’s role and impact. - Manage staffing in relation to daily contacts in a multi-channel in- and outbound contact center, focusing on meeting performance metrics and exceeding customer expectations. - Ensure employee adherence to company values, quality, accuracy, schedule, and other expectations in a fast-paced environment. - Build and maintain business relationships and open lines of communication with other internal support teams. - Foster a collaborative work environment that promotes open communication, innovation, and employee engagement. - Address team conflicts constructively and in a timely manner as they arise. - Assist the recruiting process with interviewing, selection and onboarding new team members while ensuring compliance with company policies and employment regulations. - Other duties as assigned because every day is different in hospitality! Qualifications - Experience working in hotel, hospitality, vacation or similar industry is highly preferred. - 1-2 years of experience in a direct supervisory or management level position in a similar industry. - 3-5 years of customer service/call center experience. - Tech-savvy with experience using various digital systems and applications and comfortable using mobile apps, tablets, and various software platforms. - Experience managing day-to-day team operations, providing guidance and support, and fostering a positive, productive team culture focused on collaboration, accountability, and growth. - Demonstrated ability to multi-task, prioritize, and remain organized in a fast-paced and constantly changing work environment. - Embrace and lead change. - Problem solve with limited direction and support, implementing innovative solutions. - Review and analyze information to identify trends and propose solutions. - Dependable and prepared. Showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners. - Must be dependable, self-motivated, and able to work independently while contributing positively to a collaborative team environment. - Comfortable talking to people—online or in person—and being able to share information in a way that’s clear, thoughtful, and represents the company in a positive way always. Workplace Environment + Physical Requirements - Fully remote work environment with reliable internet connection. - Speed test required: please use this link to run the internet speed test. The internet speed must be at least 100.0 download/10.0 upload. If your internet does not meet these requirements, you will need to upgrade prior to applying. - We’re in hospitality and our schedules can change based on guest and homeowner needs. Shifts may include early mornings, evenings, weekends, and holidays. We require flexibility to support this. - Typically a Monday - Friday workweek with expectations to be flexible to support the needs of the business. - You’ll be working in your home office setting. This position requires frequent, repetitive use of a computer, phone, and office equipment. - This position requires patient, professional communication with prospective clients, and the ability to build confidence with prospects. - Ability to move freely (balancing, climbing, crawling, driving, squatting, standing, stooping, walking, bending, pushing, pulling, reaching, and repetitive hand/finger motions) and lift up to a maximum of twenty-five (25) pounds without assistance. Benefits - Health/dental/vision insurance based on hours worked. - Employer Sponsored & Voluntary Supplemental Benefits based on hours worked. - 401K retirement savings plan with immediate 100% company match on the first 4% you contribute. - Health & Dependent Care Flexible Spending Accounts based on hours worked. - Paid Flex Time Off. - Employee Assistance Program (EAP). - Employee Discounts.

Title: General Manager Location: Lahaina United States Job Description: About the Company We're a vacation rental company where great people create exceptional experiences. From our humble beginnings with a simple idea, we've grown into a trusted industry leader delivering genuine hospitality to every guest. What sets us apart isn't just our advanced technology or high property standards, but our culture of doing things the right way, building trust, and supporting each other as a team. When you join Casago, you're not just taking a job-you're becoming part of a company that values your contributions, invests in your growth, and gives you the opportunity to make a real impact on the homeowners and guests we serve every day. About This Job As part of our operations leadership team, you'll guide our geographically dispersed staff to achieve success across multiple locations. You'll develop emerging leaders, build strong teams that meet KPIs, and balance operational efficiency with quality standards to ensure exceptional experiences for owners, guests, and employees. Compensation - $85000 / year. Actual pay will vary based on a candidate's skill, experience, education and/or location. - More benefits and company perks information below. Essential Job Functions - Lead and develop a team of employees through effective coaching, mentoring, and performance management. Conduct regular one-on-one meetings and annual evaluations to support professional growth and ensure alignment with company goals. - Oversee daily operations and workflow management for a portfolio of properties to optimize team productivity and meet departmental objectives. Identify areas for improvement, and implement process enhancements to drive efficiency and quality outcomes. - Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties ensuring they are clean, maintained and well cared for. - Meet and maintain company standards and metrics such as NPS, standard unit appearance, and efficiency. - Manage a budget for your portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis - Support your team with escalated guest and homeowner concerns by responding to emails, calls and tickets. - Conduct regular inspections prior to guest and owner arrivals. - Foster a collaborative work environment that promotes open communication, innovation, and employee engagement. Address team conflicts constructively and in a timely manner as they arise. - Assist the recruiting process with interviewing, selection and onboarding new team members while ensuring compliance with company policies and employment regulations. - Collaborate with cross-functional teams and stakeholders to align departmental goals with broader organizational strategy. Represent the team in leadership meetings and communicate strategic decisions effectively to direct reports. - Partner and assist your Onboarding team when new units join the portfolio. - Provide cross-coverage for your team and Co-GM(s) when necessary. - Other duties as assigned because every day is different in hospitality! Skills + Qualifications - Experience working in hotel, hospitality, vacation or similar industry is highly preferred. - 3 - 5 years experience working in operations positions within this or similar industry. - Prior experience in supervisory or management level position in a similar industry. - Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices. - This role involves frequent travel between worksites, so reliable personal transportation is essential. - Dependable and prepared. Showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners. - Must be dependable, self-motivated, and able to work independently while contributing positively to a collaborative team environment. - Comfortable talking to people-online or in person-and being able to share information in a way that's clear, thoughtful, and represents the company in a positive way always. Workplace Environment + Physical Requirements - Work may take place indoors or outdoors, in a variety of settings including private homes, resorts, offices, and laundry facilities - often in varying weather conditions. - We're in hospitality and our schedules can change based on guest and homeowner needs. Shifts may include early mornings, evenings, weekends, and holidays. We require flexibility to support this. - Hybrid work environment with in-person local office worktime required. - Reliable transportation required. - Regular travel within the locally assigned market and / or region. - Ability to move freely (balancing, climbing, crawling, driving, squatting, standing, stooping, walking, bending, pushing, pulling, reaching, and repetitive hand/finger motions) and lift up to a maximum of fifty (50) pounds without assistance. Benefits + Perks - Health/dental/vision insurance based on hours worked - Employer Sponsored & Voluntary Supplemental Benefits based on hours worked - 401K retirement savings plan with immediate 100% company match on the first 4% you contribute - Health & Dependent Care Flexible Spending Accounts based on hours worked - Paid Flex Time Off - Employee Assistance Program (EAP) - Employee Discounts - Please visit our careers page to review our full benefits offerings Casago is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged. Casago is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited. Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver's license, and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid driver's license, be at least 21 years of age, and have been a licensed driver for no less than 3 years. An offer of employment for this role will be contingent upon the successful completion of a background check and / or an OFAC screening, country dependent.

Lead and develop a team through effective coaching while overseeing daily operations and optimizing property management. Address guest concerns and maintain strong relationships with property owners to ensure high standards and satisfaction.

• Define and evolve Casago’s brand strategy, including positioning, value proposition, and messaging architecture across B2C and B2B audiences • Establish, maintain, and govern brand guidelines to ensure consistent application across all national and franchise marketing touchpoints • Serve as the final brand authority, providing approval and guidance on campaigns, launches, and franchise-facing materials • Manage and develop the Brand team, including Copywriter(s) and Graphic Designer(s), providing clear direction, feedback, and prioritization • Lead cross-functional brand planning in partnership with Local Marketing, Franchise Operations, and other Marketing teams • Develop scalable brand systems, frameworks, and tools that enable franchise adoption while maintaining brand integrity • Oversee brand-related initiatives and launches, ensuring alignment, readiness, and high-quality execution across markets • Guide brand research, insights, and competitive analysis to inform strategic decisions and positioning • Balance brand consistency with local market flexibility by establishing clear guardrails for customization within a franchise model • Act as the internal steward and advocate for the brand, educating teams and reinforcing standards across the organization

• Define and evolve Casago’s brand strategy, including positioning, value proposition, and messaging architecture across B2C and B2B audiences • Establish, maintain, and govern brand guidelines to ensure consistent application across all national and franchise marketing touchpoints • Serve as the final brand authority, providing approval and guidance on campaigns, launches, and franchise-facing materials • Manage and develop the Brand team, including Copywriter(s) and Graphic Designer(s), providing clear direction, feedback, and prioritization • Lead cross-functional brand planning in partnership with Local Marketing, Franchise Operations, and other Marketing teams • Develop scalable brand systems, frameworks, and tools that enable franchise adoption while maintaining brand integrity • Oversee brand-related initiatives and launches, ensuring alignment, readiness, and high-quality execution across markets • Guide brand research, insights, and competitive analysis to inform strategic decisions and positioning • Balance brand consistency with local market flexibility by establishing clear guardrails for customization within a franchise model • Act as the internal steward and advocate for the brand, educating teams and reinforcing standards across the organization

Title: General Manager Location: Garden City United States Job Description: About the Company We’re a vacation rental company where great people create exceptional experiences. From our humble beginnings with a simple idea, we've grown into a trusted industry leader delivering genuine hospitality to every guest. What sets us apart isn't just our advanced technology or high property standards, but our culture of doing things the right way, building trust, and supporting each other as a team. When you join Casago, you're not just taking a job—you're becoming part of a company that values your contributions, invests in your growth, and gives you the opportunity to make a real impact on the homeowners and guests we serve every day. About This Job As part of our operations leadership team, you'll guide our geographically dispersed staff to achieve success across multiple locations. You'll develop emerging leaders, build strong teams that meet KPIs, and balance operational efficiency with quality standards to ensure exceptional experiences for owners, guests, and employees. Compensation - $75000 - $80000 / year. Actual pay will vary based on a candidate's skill, experience, education and/or location. - More benefits and company perks information below. Essential Job Functions - Lead and develop a team of employees through effective coaching, mentoring, and performance management. Conduct regular one-on-one meetings and annual evaluations to support professional growth and ensure alignment with company goals. - Oversee daily operations and workflow management for a portfolio of properties to optimize team productivity and meet departmental objectives. Identify areas for improvement, and implement process enhancements to drive efficiency and quality outcomes. - Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties ensuring they are clean, maintained and well cared for. - Meet and maintain company standards and metrics such as NPS, standard unit appearance, and efficiency. - Manage a budget for your portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis - Support your team with escalated guest and homeowner concerns by responding to emails, calls and tickets. - Conduct regular inspections prior to guest and owner arrivals. - Foster a collaborative work environment that promotes open communication, innovation, and employee engagement. Address team conflicts constructively and in a timely manner as they arise. - Assist the recruiting process with interviewing, selection and onboarding new team members while ensuring compliance with company policies and employment regulations. - Collaborate with cross-functional teams and stakeholders to align departmental goals with broader organizational strategy. Represent the team in leadership meetings and communicate strategic decisions effectively to direct reports. - Partner and assist your Onboarding team when new units join the portfolio. - Provide cross-coverage for your team and Co-GM(s) when necessary. - Other duties as assigned because every day is different in hospitality! Skills + Qualifications - Experience working in hotel, hospitality, vacation or similar industry is highly preferred. - 3 - 5 years experience working in operations positions within this or similar industry. - Prior experience in supervisory or management level position in a similar industry. - Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices. - This role involves frequent travel between worksites, so reliable personal transportation is essential. - Dependable and prepared. Showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners. - Must be dependable, self-motivated, and able to work independently while contributing positively to a collaborative team environment. - Comfortable talking to people—online or in person—and being able to share information in a way that’s clear, thoughtful, and represents the company in a positive way always. Workplace Environment + Physical Requirements - Work may take place indoors or outdoors, in a variety of settings including private homes, resorts, offices, and laundry facilities — often in varying weather conditions. - We’re in hospitality and our schedules can change based on guest and homeowner needs. Shifts may include early mornings, evenings, weekends, and holidays. We require flexibility to support this. - Hybrid work environment with in-person local office worktime required. - Reliable transportation required. - Regular travel within the locally assigned market and / or region. - Ability to move freely (balancing, climbing, crawling, driving, squatting, standing, stooping, walking, bending, pushing, pulling, reaching, and repetitive hand/finger motions) and lift up to a maximum of fifty (50) pounds without assistance. Benefits + Perks - Health/dental/vision insurance based on hours worked - Employer Sponsored & Voluntary Supplemental Benefits based on hours worked - 401K retirement savings plan with immediate 100% company match on the first 4% you contribute - Health & Dependent Care Flexible Spending Accounts based on hours worked - Paid Flex Time Off - Employee Assistance Program (EAP) - Employee Discounts - Please visit our careers page to review our full benefits offerings Casago is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged. Casago is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited. Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver’s license, and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid driver’s license, be at least 21 years of age, and have been a licensed driver for no less than 3 years. An offer of employment for this role will be contingent upon the successful completion of a background check and / or an OFAC screening, country dependent.

• Oversight of Existing Joint Ventures: Own and cultivate relationships with franchisees where we retain a continuing ownership stake. Serve as the primary point of contact for the operating partners of these businesses and identify areas where we can help facilitate their success. Encourage operating partners to adopt key initiatives that Casago is promoting or testing at the franchisor level. Develop metrics for monitoring the health of these businesses. Ensure regular and accurate reporting on these metrics and identification of any concerning trends. Establish and maintain consistent governance of the joint ventures, including regular board meetings and engagement with Casago executives. Build a realistic roadmap for selling these joint ventures to new franchisees in the next 2-5 years. • M&A Pipeline Building: Work with our Franchise Development team to identify existing independent operators (domestically and internationally) looking to sell their businesses. Develop a plan for how to pair these willing sellers with willing buyers who would purchase these businesses as franchises. Create marketing materials for both buyers and sellers. Evaluate prospective acquisition opportunities and provide the company’s executive team with an opinion of value for the businesses. Negotiate deal terms that will then be appealing to prospective buyers. Connect sellers with interested buyers and help facilitate the transaction. • Launch New Ventures: Assist the CEO in launching ancillary business ventures that will add tremendous value to the overall enterprise. Recruit great partners in adjacent industries to help us launch these ventures and nurture the relationships with those partners. Consult with necessary stakeholders to ensure that these new ventures are appropriately structured to add value and avoid unnecessary complexity. Coordinate with legal, finance, and other departments to form and launch these businesses.

• Oversight of Existing Joint Ventures • Own and cultivate relationships with franchisees where we retain a continuing ownership stake • Serve as the primary point of contact for the operating partners of these businesses and identify areas where we can help facilitate their success • Encourage operating partners to adopt key initiatives that Casago is promoting or testing at the franchisor level • Develop metrics for monitoring the health of these businesses. Ensure regular and accurate reporting on these metrics and identification of any concerning trends • Establish and maintain consistent governance of the joint ventures, including regular board meetings and regular engagement with Casago executives • Build a realistic roadmap for selling these joint ventures to new franchisees in the next 2-5 years • Work with our Franchise Development team to identify existing independent operators (domestically and internationally) looking to sell their businesses • Develop a plan for how to pair these willing sellers with willing buyers who would purchase these businesses as franchises. This could be in a series of individual transactions or bundled deal opportunities for larger buyers. • Create marketing materials for both buyers and sellers • Evaluate prospective acquisition opportunities and provide the company’s executive team with an opinion of value for the businesses • Negotiate deal terms that will then be appealing to prospective buyers • Connect sellers with interested buyers and help facilitate the transaction • Assist the CEO in launching ancillary business ventures that will add tremendous value to the overall enterprise • Recruit great partners in adjacent industries to help us launch these ventures and then nurture the relationships with those partners • Consult with necessary stakeholders to ensure that these new ventures are appropriately structured to add value and avoid unnecessary complexity • Coordinate with legal, finance, and other departments to form and launch these businesses

• Manage the relationship between Casago's corporate brand and small to mid-size franchise owners • Drive revenue growth, brand consistency, and operational compliance • Act as a strategic partner and trusted advisor to franchisees • Focus on performance optimization, marketing execution, and relationship management to ensure profitability and sustainable growth across their portfolio • Serve as the primary corporate liaison, providing hands-on support for franchise development, lead generation strategy, and operational excellence