Vacasa

• Own the Casago brand: Set national brand strategy and positioning, and grow awareness among the two audiences that matter most, homeowners who could trust us with their property, and guests who could book a stay. Make “national brand, local heart” something people feel, not just a tagline. • Govern brand standards: Build and maintain the Casago brand system identity, voice, visual standards and ensure it’s applied consistently across every franchise market. Equip local operators to use the brand well, and hold the line where it counts. • Steward the franchise marketing fund: Own strategy, budgeting, allocation, and transparent reporting for the official franchise marketing fund. Deploy pooled dollars where they drive the most network-wide impact, demonstrate ROI clearly to franchisees, and partner with the franchisee community (e.g., a marketing advisory council) to keep trust high and spend accountable. • Drive homeowner awareness and supply: Partner with the owner growth team to enable brand-level demand generation that builds homeowner awareness and feeds qualified owner leads into franchisee pipelines, growing homes under management across the network. • Help drive guest demand and direct bookings: Work with the Vacasa.com and Casago.com teams to help build the performance engine – assist in paid, SEO, lifecycle/CRM, and content strategy that grows profitable guest demand and direct-bookings. • Partner on the digital storefront: Work extensively with the Vacasa.com / Casago.com website team on SEO, content, conversion, and a coherent digital strategy across both domains. • Enable the franchise network: Partner cross-functionally with Franchise Operations and Franchise Success Managers to deliver turnkey local marketing playbooks, templates, co-op programs, and AI-powered tools so a great operator can market like a national brand on day one. • Build AI-first systems: Treat AI and automation as core infrastructure, not a side project. Stand up a lean martech and content stack that lets a small team operate at national scale. • Own the numbers: Tie marketing to growth brand health and awareness, CAC, ROAS, owner LTV, booking conversion, and marketing-fund ROI. Build the dashboards and the discipline behind them. • Lead and grow the team: Hire, develop, and lead a high-leverage marketing team and the agency and vendor partners around it. • Other duties as assigned because every day is different in hospitality!

• Own the Casago brand: Set national brand strategy and positioning, and grow awareness among the two audiences that matter most, homeowners who could trust us with their property, and guests who could book a stay. Make “national brand, local heart” something people feel, not just a tagline. • Govern brand standards: Build and maintain the Casago brand system identity, voice, visual standards and ensure it’s applied consistently across every franchise market. Equip local operators to use the brand well, and hold the line where it counts. • Steward the franchise marketing fund: Own strategy, budgeting, allocation, and transparent reporting for the official franchise marketing fund. Deploy pooled dollars where they drive the most network-wide impact, demonstrate ROI clearly to franchisees, and partner with the franchisee community (e.g., a marketing advisory council) to keep trust high and spend accountable. • Drive homeowner awareness and supply: Partner with the owner growth team to enable brand-level demand generation that builds homeowner awareness and feeds qualified owner leads into franchisee pipelines, growing homes under management across the network. • Help drive guest demand and direct bookings: Work with the Vacasa.com and Casago.com teams to help build the performance engine – assist in paid, SEO, lifecycle/CRM, and content strategy that grows profitable guest demand and direct-bookings. • Partner on the digital storefront: Work extensively with the Vacasa.com / Casago.com website team on SEO, content, conversion, and a coherent digital strategy across both domains. • Enable the franchise network: Partner cross-functionally with Franchise Operations and Franchise Success Managers to deliver turnkey local marketing playbooks, templates, co-op programs, and AI-powered tools so a great operator can market like a national brand on day one. • Build AI-first systems: Treat AI and automation as core infrastructure, not a side project. Stand up a lean martech and content stack that lets a small team operate at national scale. • Own the numbers: Tie marketing to growth brand health and awareness, CAC, ROAS, owner LTV, booking conversion, and marketing-fund ROI. Build the dashboards and the discipline behind them. • Lead and grow the team: Hire, develop, and lead a high-leverage marketing team and the agency and vendor partners around it. • Other duties as assigned because every day is different in hospitality!

• Execute high-volume outbound prospecting efforts through phone calls, email, SMS, and other communication channels to generate qualified homeowner opportunities. • Manage and maintain outbound cadences within platforms such as Salesloft, Salesforce, and other sales engagement tools. • Identify and engage homeowners through multiple lead sources including marketing-generated leads, nurture campaigns, site re-engagements, referrals, and change-of-ownership opportunities. • Qualify prospects based on homeowner goals, property fit, market alignment, and readiness to engage with local sales teams. • Accurately document all outreach activity, lead status updates, call notes, and opportunity progression within CRM systems. • Collaborate with marketing and sales leadership to provide feedback on lead quality, campaign performance, and outbound strategy effectiveness. • Maintain SLA expectations for speed-to-lead and outbound follow-up standards to maximize conversion opportunities. • Consistently meet or exceed activity and performance metrics including outbound calls, conversations, qualified opportunities created, and appointment-setting goals. • Participate in ongoing sales training, call coaching, and team development initiatives to improve communication skills and sales effectiveness. • Collaborate with cross-functional teams and stakeholders to align departmental goals with broader organizational strategy. • Support continuous improvement initiatives by identifying process gaps, workflow inefficiencies, and opportunities to improve outbound conversion performance. • Contribute to a collaborative work environment that promotes open communication, innovation, and employee engagement. • Other duties as assigned because every day is different in sales and hospitality!

• Execute high-volume outbound prospecting efforts through phone calls, email, SMS, and other communication channels to generate qualified homeowner opportunities. • Manage and maintain outbound cadences within platforms such as Salesloft, Salesforce, and other sales engagement tools. • Identify and engage homeowners through multiple lead sources including marketing-generated leads, nurture campaigns, site re-engagements, referrals, and change-of-ownership opportunities. • Qualify prospects based on homeowner goals, property fit, market alignment, and readiness to engage with local sales teams. • Accurately document all outreach activity, lead status updates, call notes, and opportunity progression within CRM systems. • Collaborate with marketing and sales leadership to provide feedback on lead quality, campaign performance, and outbound strategy effectiveness. • Maintain SLA expectations for speed-to-lead and outbound follow-up standards to maximize conversion opportunities. • Consistently meet or exceed activity and performance metrics including outbound calls, conversations, qualified opportunities created, and appointment-setting goals. • Participate in ongoing sales training, call coaching, and team development initiatives to improve communication skills and sales effectiveness. • Collaborate with cross-functional teams and stakeholders to align departmental goals with broader organizational strategy. • Support continuous improvement initiatives by identifying process gaps, workflow inefficiencies, and opportunities to improve outbound conversion performance. • Contribute to a collaborative work environment that promotes open communication, innovation, and employee engagement. • Other duties as assigned because every day is different in sales and hospitality!

• Own and support product initiatives focused on marketplace growth, booking conversion, and customer experience. • Partner with SEO/SEM, Brand, and Growth teams to improve traffic efficiency, ROAS, and customer acquisition performance. • Collaborate with Engineering and third-party partners on marketplace and inventory integrations. • Translate business needs into clear product requirements, user stories, and prioritized roadmaps. • Support experimentation efforts including A/B testing, pricing optimization, and conversion analysis. • Analyze marketplace performance metrics, customer behavior, and funnel data to identify improvement opportunities. • Partner cross-functionally with Data, Finance, and Franchise Operations teams on strategic initiatives and forecasting. • Support continuous improvement initiatives by identifying process enhancements and operational efficiencies. • Contribute to a collaborative work environment that promotes innovation, communication, and accountability. • Other duties as assigned because every day is different in hospitality!

• Own and support product initiatives focused on marketplace growth, booking conversion, and customer experience. • Partner with SEO/SEM, Brand, and Growth teams to improve traffic efficiency, ROAS, and customer acquisition performance. • Collaborate with Engineering and third-party partners on marketplace and inventory integrations. • Translate business needs into clear product requirements, user stories, and prioritized roadmaps. • Support experimentation efforts including A/B testing, pricing optimization, and conversion analysis. • Analyze marketplace performance metrics, customer behavior, and funnel data to identify improvement opportunities. • Partner cross-functionally with Data, Finance, and Franchise Operations teams on strategic initiatives and forecasting. • Support continuous improvement initiatives by identifying process enhancements and operational efficiencies. • Contribute to a collaborative work environment that promotes innovation, communication, and accountability. • Other duties as assigned because every day is different in hospitality!

Local Operations Manager Kalaheo, Hawaii, United States About the Company We’re a vacation rental company where great people create exceptional experiences. From our humble beginnings with a simple idea, we've grown into a trusted industry leader delivering genuine hospitality to every guest. What sets us apart isn't just our advanced technology or high property standards, but our culture of doing things the right way, building trust, and supporting each other as a team. When you join Casago, you're not just taking a job—you're becoming part of a company that values your contributions, invests in your growth, and gives you the opportunity to make a real impact on the homeowners and guests we serve every day. About This Job This role requires strong communication and handy-person skills. You will be called upon to do anything from changing a light bulb, to helping a guest figure out how to light a gas fireplace over the phone, to walking an owner through their monthly statement. Additionally, you will support in leading and developing a team of employees. Compensation - $60000 / year. Actual pay will vary based on a candidate's skill, experience, education and/or location. - Up to $150 per month car allowance for eligible employees. - More benefits and company perks information below. Essential Job Functions - Lead and develop a team of employees through effective coaching, mentoring, and performance management. Conduct regular one-on-one meetings and annual evaluations to support professional growth and ensure alignment with company goals. - Oversee daily operations and workflow management of assigned portfolio of properties to optimize team productivity and meet departmental objectives. Identify areas for improvement, and implement process enhancements to drive efficiency and quality outcomes. - Provide cross-coverage for your team and management when necessary. - Conduct regular inspections prior to guest and owner arrivals. - Support your team with escalated guest and homeowner concerns by responding to emails, calls and tickets. - Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties ensuring they are clean, maintained and well cared for. - Meet and maintain company standards and metrics such as NPS, standard unit appearance, and efficiency. - Support the budget for your portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis. - Partner and assist your Onboarding team when new units join the portfolio. - Ability to perform light home maintenance (light bulbs, fix door hinges, unclog a toilet, etc). - Foster a collaborative work environment that promotes open communication, innovation, and employee engagement. Address team conflicts constructively and in a timely manner as they arise. - Assist the recruiting process with interviewing, selection and onboarding new team members while ensuring compliance with company policies and employment regulations. - Establish and maintain open, collaborative relationships with fellow regional team members and upper management team - Other duties as assigned because every day is different in hospitality! Skills + Qualifications - Experience working in hotel, hospitality, vacation or similar industry is highly preferred. - 1 - 2 years experience working in operational support roles; housekeeping and maintenance highly preferred. . - Prior experience in supervisory or management level positions in a similar industry is highly preferred. - Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices - This role involves frequent travel between worksites, so reliable personal transportation is essential. - Dependable and prepared. Showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners. - Must be dependable, self-motivated, and able to work independently while contributing positively to a collaborative team environment. - Comfortable talking to people—online or in person—and being able to share information in a way that’s clear, thoughtful, and represents the company in a positive way always. Workplace Environment + Physical Requirements - Work may take place indoors or outdoors, in a variety of settings including private homes, resorts, offices, and laundry facilities — often in varying weather conditions. - We’re in hospitality and our schedules can change based on guest and homeowner needs. Shifts may include early mornings, evenings, weekends, and holidays. We require flexibility to support this. - Hybrid work environment with in-person local office worktime required. - Reliable transportation required. - Regular travel within the locally assigned market and / or region. - Ability to move freely (balancing, climbing, crawling, driving, squatting, standing, stooping, walking, bending, pushing, pulling, reaching, and repetitive hand/finger motions) and lift up to a maximum of fifty (50) pounds without assistance. Benefits + Perks - Health/dental/vision insurance based on hours worked - Employer Sponsored & Voluntary Supplemental Benefits based on hours worked - 401K retirement savings plan with immediate 100% company match on the first 4% you contribute - Health & Dependent Care Flexible Spending Accounts based on hours worked - Paid Flex Time Off - Employee Assistance Program (EAP) - Employee Discounts Casago is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged. Casago is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited. Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver’s license, and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid driver’s license, be at least 21 years of age, and have been a licensed driver for no less than 3 years.

Role Description The Regional Owner Success Lead will manage a team of Coordinators on our Hawaii team. The ideal candidate has the ability to lead a team of coordinators that provides exceptional customer service while balancing empathy and accountability during demanding times. This role requires effective communication, analytical thinking, and problem-solving skills along with the ability to adapt to and lead change. The role is responsible for continued education and up-to-date knowledge of our products, programs, and services. Essential Job Functions - Oversee daily operations and workflow management to optimize team productivity and meet departmental objectives. - Identify areas for improvement, and implement process enhancements to drive efficiency and quality outcomes. - Lead and develop a team of Owner Success Coordinators through effective coaching, mentoring, and performance management. - Conduct regular one-on-one meetings and annual evaluations to support professional growth and ensure alignment with company goals. - Audit team’s work for quality of support, accuracy of information provided to owners, and delivery tone. - Provide guidance and support to team members in handling challenging situations and resolving homeowner concerns. - Set clear performance goals and expectations for team members, and conduct regular performance reviews. - Conduct disciplinary action as needed, including informal and formal write-ups and corrective action plans to improve performance. - Monitor, analyze, and evaluate trends in volume and workload against performance. - Manage and monitor the team’s schedule. - Understand higher-level business goals and our department’s role and impact. - Manage staffing in relation to daily contacts in a multi-channel in- and outbound contact center, focusing on meeting performance metrics and exceeding customer expectations. - Ensure employee adherence to company values, quality, accuracy, schedule, and other expectations in a fast-paced environment. - Build and maintain business relationships and open lines of communication with other internal support teams. - Foster a collaborative work environment that promotes open communication, innovation, and employee engagement. - Address team conflicts constructively and in a timely manner as they arise. - Assist the recruiting process with interviewing, selection and onboarding new team members while ensuring compliance with company policies and employment regulations. - Other duties as assigned because every day is different in hospitality! Qualifications - Experience working in hotel, hospitality, vacation or similar industry is highly preferred. - 1-2 years of experience in a direct supervisory or management level position in a similar industry. - 3-5 years of customer service/call center experience. - Tech-savvy with experience using various digital systems and applications and comfortable using mobile apps, tablets, and various software platforms. - Experience managing day-to-day team operations, providing guidance and support, and fostering a positive, productive team culture focused on collaboration, accountability, and growth. - Demonstrated ability to multi-task, prioritize, and remain organized in a fast-paced and constantly changing work environment. - Embrace and lead change. - Problem solve with limited direction and support, implementing innovative solutions. - Review and analyze information to identify trends and propose solutions. - Dependable and prepared. Showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners. - Must be dependable, self-motivated, and able to work independently while contributing positively to a collaborative team environment. - Comfortable talking to people—online or in person—and being able to share information in a way that’s clear, thoughtful, and represents the company in a positive way always. Workplace Environment + Physical Requirements - Fully remote work environment with reliable internet connection. - Speed test required: please use this link to run the internet speed test. The internet speed must be at least 100.0 download/10.0 upload. If your internet does not meet these requirements, you will need to upgrade prior to applying. - We’re in hospitality and our schedules can change based on guest and homeowner needs. Shifts may include early mornings, evenings, weekends, and holidays. We require flexibility to support this. - Typically a Monday - Friday workweek with expectations to be flexible to support the needs of the business. - You’ll be working in your home office setting. This position requires frequent, repetitive use of a computer, phone, and office equipment. - This position requires patient, professional communication with prospective clients, and the ability to build confidence with prospects. - Ability to move freely (balancing, climbing, crawling, driving, squatting, standing, stooping, walking, bending, pushing, pulling, reaching, and repetitive hand/finger motions) and lift up to a maximum of twenty-five (25) pounds without assistance. Benefits - Health/dental/vision insurance based on hours worked. - Employer Sponsored & Voluntary Supplemental Benefits based on hours worked. - 401K retirement savings plan with immediate 100% company match on the first 4% you contribute. - Health & Dependent Care Flexible Spending Accounts based on hours worked. - Paid Flex Time Off. - Employee Assistance Program (EAP). - Employee Discounts.

Title: General Manager Location: Lahaina United States Job Description: About the Company We're a vacation rental company where great people create exceptional experiences. From our humble beginnings with a simple idea, we've grown into a trusted industry leader delivering genuine hospitality to every guest. What sets us apart isn't just our advanced technology or high property standards, but our culture of doing things the right way, building trust, and supporting each other as a team. When you join Casago, you're not just taking a job-you're becoming part of a company that values your contributions, invests in your growth, and gives you the opportunity to make a real impact on the homeowners and guests we serve every day. About This Job As part of our operations leadership team, you'll guide our geographically dispersed staff to achieve success across multiple locations. You'll develop emerging leaders, build strong teams that meet KPIs, and balance operational efficiency with quality standards to ensure exceptional experiences for owners, guests, and employees. Compensation - $85000 / year. Actual pay will vary based on a candidate's skill, experience, education and/or location. - More benefits and company perks information below. Essential Job Functions - Lead and develop a team of employees through effective coaching, mentoring, and performance management. Conduct regular one-on-one meetings and annual evaluations to support professional growth and ensure alignment with company goals. - Oversee daily operations and workflow management for a portfolio of properties to optimize team productivity and meet departmental objectives. Identify areas for improvement, and implement process enhancements to drive efficiency and quality outcomes. - Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties ensuring they are clean, maintained and well cared for. - Meet and maintain company standards and metrics such as NPS, standard unit appearance, and efficiency. - Manage a budget for your portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis - Support your team with escalated guest and homeowner concerns by responding to emails, calls and tickets. - Conduct regular inspections prior to guest and owner arrivals. - Foster a collaborative work environment that promotes open communication, innovation, and employee engagement. Address team conflicts constructively and in a timely manner as they arise. - Assist the recruiting process with interviewing, selection and onboarding new team members while ensuring compliance with company policies and employment regulations. - Collaborate with cross-functional teams and stakeholders to align departmental goals with broader organizational strategy. Represent the team in leadership meetings and communicate strategic decisions effectively to direct reports. - Partner and assist your Onboarding team when new units join the portfolio. - Provide cross-coverage for your team and Co-GM(s) when necessary. - Other duties as assigned because every day is different in hospitality! Skills + Qualifications - Experience working in hotel, hospitality, vacation or similar industry is highly preferred. - 3 - 5 years experience working in operations positions within this or similar industry. - Prior experience in supervisory or management level position in a similar industry. - Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices. - This role involves frequent travel between worksites, so reliable personal transportation is essential. - Dependable and prepared. Showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners. - Must be dependable, self-motivated, and able to work independently while contributing positively to a collaborative team environment. - Comfortable talking to people-online or in person-and being able to share information in a way that's clear, thoughtful, and represents the company in a positive way always. Workplace Environment + Physical Requirements - Work may take place indoors or outdoors, in a variety of settings including private homes, resorts, offices, and laundry facilities - often in varying weather conditions. - We're in hospitality and our schedules can change based on guest and homeowner needs. Shifts may include early mornings, evenings, weekends, and holidays. We require flexibility to support this. - Hybrid work environment with in-person local office worktime required. - Reliable transportation required. - Regular travel within the locally assigned market and / or region. - Ability to move freely (balancing, climbing, crawling, driving, squatting, standing, stooping, walking, bending, pushing, pulling, reaching, and repetitive hand/finger motions) and lift up to a maximum of fifty (50) pounds without assistance. Benefits + Perks - Health/dental/vision insurance based on hours worked - Employer Sponsored & Voluntary Supplemental Benefits based on hours worked - 401K retirement savings plan with immediate 100% company match on the first 4% you contribute - Health & Dependent Care Flexible Spending Accounts based on hours worked - Paid Flex Time Off - Employee Assistance Program (EAP) - Employee Discounts - Please visit our careers page to review our full benefits offerings Casago is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged. Casago is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited. Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver's license, and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid driver's license, be at least 21 years of age, and have been a licensed driver for no less than 3 years. An offer of employment for this role will be contingent upon the successful completion of a background check and / or an OFAC screening, country dependent.

Lead and develop a team through effective coaching while overseeing daily operations and optimizing property management. Address guest concerns and maintain strong relationships with property owners to ensure high standards and satisfaction.