Title: Phone Survey Representative Location: Remote, TX Job Description: Company Description Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees. Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success. Our Mission: We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. Our Values: To put Human Experience at the heart of organizations so every person can be seen and understood. - Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. - Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. - Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. - Dare to innovate: We challenge the status quo with creativity and innovation as our true north. - Better together: We check our egos at the door. We work together, so we win together. The Phone Survey Representative will conduct healthcare telephone surveys including reading scripts verbatim, accurately coding responses, and entering and rating verbatim comments. This individual will also assist with other data entry projects as needed. Duties & Responsibilities: Conduct healthcare telephone surveys including reading scripts verbatim, accurately coding responses, and entering and rating verbatim comments. Qualifications: - Personable, with a good phone presence. - Strong attention to detail and accuracy are a must for these positions. Education: - High School Diploma or equivalent GED. Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Additional Information for US based jobs: Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class. Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. The expected base salary for this position is $17.20 p/h. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. All your information will be kept confidential according to EEO guidelines. Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/

Role Description The Senior Director, Global Business Systems will be responsible for partnering with both ITS commercial teams (Sales, Marketing, Service, Training, Operations, HR etc.) and the Information Technology (IT) team on the development and enhancement of the application systems that support the global commercial enterprise. The role will work with the functional business leaders to improve processes, increase efficiency, reduce costs and optimize the number of platforms required to operate the ITS business. - Establish the strategy and direction for IT systems required to support each major area of the business. - Provide strong leadership in the design, implementation, and maintenance of application systems. - Ensure system designs are documented, reviewed, and tested against functional specifications. - Review progress on projects and ensure delivery on-time, within budget, to scope, and with high quality. - Meet with key business colleagues to establish priorities and review work. - Lead and manage a small team of business systems professionals in a player/coach model. - Develop and manage departmental expense and project budget(s). - Perform special projects as requested by the ITS President. Qualifications - Strong IT fluency and ability to work with IT teams to architect & deploy solutions. - Understanding of Sales, Marketing, Service, Financial, Human Resource, Supply Chain, and Training processes. - Experience in the implementation and support of CRM (Salesforce.com, Salesforce Marketing Cloud, Marketo, etc.) and ERP systems (SAP, Siebel). - Expertise in application development and application support processes. - Skilled in project management lifecycles, work plan creation and reporting, task management, programming techniques, testing methodologies. - Global organizational experience managing people in multiple countries including the Americas, Europe, and Asia. - Track record delivering multiple foundational projects simultaneously. - Working knowledge of IT infrastructure, including networks and servers. - Experience in Service Oriented Architecture environments. Requirements - Minimum of 7 years managerial experience in Application Development. - Experience with large-scale project management, managing multiple projects. - Performance-management experience including hiring, developing, and maintaining a highly effective development organization. - Strong team-building and team leadership skills. - Superior written and verbal communication skills. - Demonstrated leadership and executive maturity. - Ability to set applications strategy and roadmap. Education - Bachelor degree plus 10 years of experience; or an equivalent combination of education and experience. Travel - Occasional domestic and international travel may be required. Benefits - Competitive Salary Offered: $175,000 - $200,000, based on experience.

• Sourcing, reaching out to, and qualifying leads to convey Beyond’s value proposition • Converting qualified leads into scheduled product demos for our Account Executive team • Collaborating cross-functionally to share and learn from best practices • Quota attainment based on qualified leads & activity

• Execute strategic sales and business development plans to drive profitable growth across assigned markets, product lines, and regions • Identify, develop, and track project opportunities; influence specifications and position MAPEI solutions early in the project lifecycle • Build and maintain strong relationships with AEC firms, design professionals, contractors, distributors, owners, and public authorities • Partner with Sales Representatives to deliver presentations, product demonstrations, and consultative technical solutions • Conduct market analysis to identify customer needs, industry trends, and competitive positioning • Support product launches and go-to-market strategies in collaboration with Product Line Management and R&D • Provide technical support through client education, jobsite visits, applicator training, and industry presentations (AIA/PDH) • Expand networks of engineers, contractors, and industry influencers to increase market penetration and product specification • Represent MAPEI at trade shows, industry events, and professional associations • Collaborate cross-functionally to align strategy, share insights, and drive business results • Adhere to all MAPEI policies, safety rules, and work procedures • Perform assigned tasks in conformance with procedures and instructions established in the Business Management System (BMS) and in compliance with applicable Environmental, Health, and Safety (EHS) regulatory requirements