Carestream Dental

Role Description The Senior Director, Global Business Systems will be responsible for partnering with both ITS commercial teams (Sales, Marketing, Service, Training, Operations, HR etc.) and the Information Technology (IT) team on the development and enhancement of the application systems that support the global commercial enterprise. The role will work with the functional business leaders to improve processes, increase efficiency, reduce costs and optimize the number of platforms required to operate the ITS business. - Establish the strategy and direction for IT systems required to support each major area of the business. - Provide strong leadership in the design, implementation, and maintenance of application systems. - Ensure system designs are documented, reviewed, and tested against functional specifications. - Review progress on projects and ensure delivery on-time, within budget, to scope, and with high quality. - Meet with key business colleagues to establish priorities and review work. - Lead and manage a small team of business systems professionals in a player/coach model. - Develop and manage departmental expense and project budget(s). - Perform special projects as requested by the ITS President. Qualifications - Strong IT fluency and ability to work with IT teams to architect & deploy solutions. - Understanding of Sales, Marketing, Service, Financial, Human Resource, Supply Chain, and Training processes. - Experience in the implementation and support of CRM (Salesforce.com, Salesforce Marketing Cloud, Marketo, etc.) and ERP systems (SAP, Siebel). - Expertise in application development and application support processes. - Skilled in project management lifecycles, work plan creation and reporting, task management, programming techniques, testing methodologies. - Global organizational experience managing people in multiple countries including the Americas, Europe, and Asia. - Track record delivering multiple foundational projects simultaneously. - Working knowledge of IT infrastructure, including networks and servers. - Experience in Service Oriented Architecture environments. Requirements - Minimum of 7 years managerial experience in Application Development. - Experience with large-scale project management, managing multiple projects. - Performance-management experience including hiring, developing, and maintaining a highly effective development organization. - Strong team-building and team leadership skills. - Superior written and verbal communication skills. - Demonstrated leadership and executive maturity. - Ability to set applications strategy and roadmap. Education - Bachelor degree plus 10 years of experience; or an equivalent combination of education and experience. Travel - Occasional domestic and international travel may be required. Benefits - Competitive Salary Offered: $175,000 - $200,000, based on experience.

Role Description The Account Manager DPMS position will be responsible for managing a portfolio of current Carestream Dental customers and will build long term relationships with the customers. This role will be the first point of contact for current customers and will generate sales within the accounts by upselling and cross-selling software solutions. Customer longevity is key while ensuring customer needs are met quickly to enhance the customer experience. Successful execution includes achieving daily, weekly and monthly targets. Responsibilities - Generate sales within customer accounts by upselling and cross-selling solutions - Develop and maintain long-term relationships with customers - Communicate customer needs by collaborating with other departments to enhance customer experience - Ensure customers receive products and services timely by collaborating with other departments - Forecast and track customer account metrics - Identify opportunities to grow customer accounts - Service multiple customer accounts and meet deadlines - Quickly and consistently document customer notes in CRM Qualifications - High school diploma, college degree preferred - At least 3 years sales or account management experience, preferably selling solutions-based software or related products with a consistent track record of success of adding value and driving revenue - Excellent negotiation skills - Excellent written, oral communication and strong interpersonal, organizational, and presentation skills, with the ability to influence desired results - Stays informed on industry topics and shares thought leadership with our clients and internal teams - Expertise on all software/cloud and eServices - Strong willingness to champion change management, learn new sales techniques, processes and technology Work Schedule This position is remote. Work schedule is 8AM - 5PM, depending on geography and territory assigned. Salary Salary: $45,000 USD, based on experience

Role Description We are seeking a dynamic and results-driven Account Executive to join our team selling integrated payment solutions. This role involves engaging with new and existing customers, understanding their payment needs, and delivering solutions that enhance operational efficiency, improve customer and patient experiences, and drive business growth. The ideal candidate will be an experienced salesperson with a strong background in the payments industry, particularly in an integrated/SaaS setting. The Account Executive will work to streamline payment processes, reduce friction in transactions, and ultimately elevate the patient or customer experience. Successful execution includes achieving daily, weekly and monthly targets. - Consultative Selling: Work closely with customers to understand their business challenges and payment processing needs. Recommend integrated payment solutions that streamline transactions, enhance operational efficiency, and reduce patient/customer frustration, leading to improved overall experiences. - Patient Experience Focus: Advocate for solutions that improve both the Dental Practice operations and the patient experience. Demonstrate how integrated payments simplify payment options, and provide patients with clear and transparent billing processes, ultimately improving patient satisfaction and loyalty. - Customer Efficiency Focus: Highlight the operational efficiencies businesses can achieve through automation, reduced errors, and faster payment processing. Showcase how integrated payment solutions reduce manual work, optimize back-office functions, allowing employees to focus on delivering better services. - Sales Presentations and Demos: Deliver engaging and effective sales presentations and product demos. Articulate the value proposition of integrated payment systems in a way that resonates with decision makers. - Closing Sales: Manage the sales process from initial contact to contract negotiation and closing. Collaborate with internal teams to ensure smooth implementation and ongoing support for customers. Qualifications - High school diploma, college degree preferred - At least 3 years sales or account management experience in Payments and ideally in a SaaS environment - Excellent negotiation skills - Excellent written, oral communication and strong interpersonal, organizational, and presentation skills, with the ability to influence desired results - Stays informed on industry topics and shares thought leadership with our customers and internal teams - Expertise on all software/cloud and eServices - Strong willingness to champion change management, learn new sales techniques, processes and technology Requirements - This is a remote position - Work schedule is 8:00AM – 5PM, depending on geography and territory assigned

Job Summary & Responsibilities Role Summary: The Financial Analyst – AI & Data Analytics will support a dental practice management software platform by applying advanced financial analysis, automation, and AI-driven insights to subscription revenue, practice usage, retention and operational performance. The position will be charged with implementing solutions to automate processes and reporting, development of advanced analytics and improving dexterity of data to include a comprehensive view of customers. These efficiencies should result in replicable data, reporting and self-service for business managers. This role partners with Product Management, Sales, Customer Success, and Controllership to improve forecasting, revenue and cost analysis and data-driven decision-making across SMB and DSO customers. Key Responsibilities: FP&A & SaaS Performance Build and maintain financial models for ARR, MRR, bookings, churn, net revenue retention and upsell Support monthly forecasting, annual budgeting, and long-range planning for revenue, cost of sales and operating expenses Prepare monthly financial reports for management and executive level review Analyze revenue performance by practice size, DSO vs. SMB, and region Partner with Accounting to ensure alignment with ASC 606 for software subscriptions, implementation fees, and support contracts AI, Automation & Predictive Analytics Develop AI-enabled forecasting models using pipeline, usage, and renewal data to: Predict churn, downsell and volume Identify upsell and cross-sell opportunities with specific cohorts, software versions and attachment characteristics Improve forecast accuracy using practice volume, activity and appointment data Automate recurring finance processes (forecast updates, variance analysis, KPI reporting) using: Power BI or similar tools Microsoft Copilot or similar tools Automate operational analysis supporting various functional areas of the business and ensure it is self-service and on-demand for business managers Practice Usage & Operational Analytics Analyze practice management workflows (appointments, scheduling, billing, claims, reminders) to connect usage trends with financial outcomes Support pricing decisions for: Practice Management subscriptions Patient Solution modules (payments, patient engagement, claims) Partner with Commercial, Product and Customer Success to measure win/loss, attachment, NPS and overall customer sentiment Partner with Commercial and Sales Operations to improve process over the way customer activity is classified (i.e. churn reason, consolidation relationship, DSO affiliation etc) and how included in customer count Data & Systems Integration Integrate and analyze data from SAP, Salesforce, Power BI and vendor reporting Improve and standardize template KPI definitions, metric consistency, and data governance across Finance and Operations Executive Reporting & Strategic Support Prepare dashboards and board-level materials focused on KPIs Deliver insights to leadership on ARR changes, customer activity, customer value, customer cohorts and growth initiatives Support ad-hoc analysis for new module launches, acquisitions, or enterprise DSO deals Preferred Qualifications Qualifications: Bachelors degree in Finance, Accounting, Economics, Data Analytics, or related field 3-5 years of experience in FP&A or financial analysis, preferably in SaaS, healthcare IT, or practice management software Strong financial modeling and advanced MS Excel skills Experience with Power BI or similar BI tools Experience using and implementing AI tools or automation in a finance or analytics context Experience supporting DSO or multi-location healthcare customers preferred Experience with SaaS metrics and usage-based or hybrid SaaS pricing models preferred Key Competencies: Strong analytical and problem-solving skills Strong communication and cross-functional collaboration skills Curiosity and enthusiasm for AI-enabled finance Ability to translate complex data into executive-ready insights Comfort working in a fast-growing, product-driven SaaS environment High attention to detail and data integrity Salary: $80,000 - $100,000, based on experience.