• Responsible for providing centralised control, visibility, and coordination across the order book, inbound supply, and key business programs (GCP, CTO, and 47 Brand) • Acts as the operational "control tower," ensuring alignment between Sales Orders, Purchase Orders, and delivery timelines • Enables accurate and consistent decision-making across Customer Service, Logistics, and Sales

Role Description We are seeking an exceptional Customer Success Operations Associate to join our expanding team. In this role, you will: - Learn how SaaS businesses work and what the key KPIs and metrics are for post sales teams. - Collaborate with Customer Success, Technical Services, Sales, Product, BT, and Operations team members to support strategic initiatives aimed at improving customer outcomes. - Provide day-to-day operational support to CS teams & Operations leadership in a highly organized manner. - Utilize OpenAI/Claude extensively to modernize and improve day-to-day operations. - Become proficient in the Workato platform, to maintain, troubleshoot, enhance, and build new automations. - Write extensive business process and technical documentation for existing and new processes. - Partner closely with the CS Data Analytics team to improve upstream data accuracy in various systems. - Translate new business needs into scalable operational solutions, including system enhancements, process improvements, and reporting frameworks. - Take ownership of daily and weekly tasks that bolster various business processes. - Help with rigorous UAT before deploying new sets of analysis, automations, or process improvements. Qualifications - Education: Bachelor's degree required. Business or technical focus preferred. - Able to commit to a 12 month role. - Diligent thinker who gets things done without overlooking important details. - Strong quantitative capabilities with a passion for numbers and analytics. - Intermediate SQL knowledge. - Very strong in AI prompting and creative application of AI. - Hyper organized. - Experience working with CRMs, preferably Salesforce. - Experience automating business processes, preferably with Workato. Requirements - Self-starter with the ability to drive projects from inception to completion. - Natural drive for innovation and creative problem-solving. - Exceptional attention to detail and follow-through. - Excellent interpersonal skills, high energy, and enthusiasm; team-oriented, with strong cross-group collaboration skills. - Manage multiple concurrent projects with various deadlines. - Strong analytical skills, adept at pulling, analyzing, and communicating business insights.

Role Description The Operations Specialist II serves as an advanced operational resource responsible for managing complex and high-risk cases, strengthening client experience, and reinforcing compliance standards. This role plays a key part in accuracy, quality, and ensuring consistency across global operations teams. - Manage escalated orders, high-risk verifications, and complex exception cases - Serve as a point of contact for sensitive client and internal communications - Balance SLA performance expectations with heightened focus on quality and compliance standards - Apply advanced knowledge of verification processes, FCRA requirements, and quality controls - Conduct targeted quality reviews and support remediation planning - Identify recurring issues, perform root cause analysis, and escalate findings to Compliance and Operations leadership - Reinforce accountability and consistency across distributed and international operational teams - Provide guidance and informal coaching to frontline Operations Specialists - Collaborate with Compliance, Product, Implementations, and Customer Support to resolve operational gaps - Maintain and enhance standard operating procedures to improve clarity and operational consistency - Analyze operational data to recommend workflow enhancements and error reduction strategies - Additional duties as assigned Qualifications - 2–4+ years of experience in background screening or compliance-driven operations; Bachelor’s degree preferred or equivalent combination of education and experience - Strong analytical skills and sound professional judgment in complex or escalated cases - Working knowledge of FCRA, verification processes, quality controls, and regulated workflows - Experience handling escalations and sensitive client communications - Demonstrated ability to identify trends, manage ambiguity, perform root cause analysis, and escalate risk appropriately - PBSA Certification preferred - A dedicated home office space that is noise- and distraction-free with access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks. Benefits - Paid healthcare and life insurance premiums - Low-cost dental and vision insurance - Company-paid basic life insurance - Company-paid Short-Term Disability policy - Employee assistance program - 401(k) matching up to 4% - Time off - 9 company paid holidays - 2 additional days of paid time off for volunteer activities

Role Description ClearStar is looking for an experienced Operations Specialist II to support complex background screening operations, escalated case management, and compliance-focused workflows. This role is critical to ensuring accuracy, quality, and consistency across our global operations teams while helping deliver a strong client experience. - Manage escalated orders, high-risk verifications, and complex exception cases - Serve as a point of contact for sensitive client and internal communications - Balance SLA performance expectations with heightened focus on quality and compliance standards - Apply advanced knowledge of verification processes, FCRA requirements, and quality controls - Conduct targeted quality reviews and support remediation planning - Identify recurring issues, perform root cause analysis, and escalate findings to Compliance and Operations leadership - Reinforce accountability and consistency across distributed and international operational teams - Provide guidance and informal coaching to frontline Operations Specialists - Collaborate with Compliance, Product, Implementations, and Customer Support to resolve operational gaps - Maintain and enhance standard operating procedures to improve clarity and operational consistency - Analyze operational data to recommend workflow enhancements and error reduction strategies - Additional duties as assigned Qualifications - 2–4+ years of experience in background screening or compliance-driven operations; Bachelor’s degree preferred or equivalent combination of education and experience - Strong analytical skills and sound professional judgment in complex or escalated cases - Working knowledge of FCRA, verification processes, quality controls, and regulated workflows - Experience handling escalations and sensitive client communications - Demonstrated ability to identify trends, manage ambiguity, perform root cause analysis, and escalate risk appropriately - PBSA Certification preferred - A dedicated home office space that is noise- and distraction-free with access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks. Who You Are This role is for you if you are calm and decisive under pressure, take ownership of outcomes, and hold yourself to high quality standards. You are comfortable navigating ambiguity, balancing speed with compliance, and identifying root causes behind operational gaps. You influence others through credibility and consistency, and you take pride in strengthening accountability, operational stability, and process excellence. Compensation & Benefits - The base salary range for this position is $45,000 - $55,000 annually, depending on experience, skills, and qualifications. - ClearStar is committed to pay equity and transparency. Actual compensation will be determined based on the candidate’s experience, skills, and qualifications in relation to the requirements of the role. - Exciting and meaningful learning and development opportunities await at ClearStar! - This position is also eligible for excellent benefits that include: - Paid healthcare and life insurance premiums - Low-cost dental and vision insurance - Company-paid basic life insurance - Company-paid Short-Term Disability policy - Employee assistance program - 401(k) matching up to 4% - Time off - 9 company paid holidays - 2 additional days of paid time off for volunteer activities - The position is eligible for the Searching for Stars Employee Referral Program.