• Develop, refine, and maintain commission plans that align with evolving business priorities and sales strategies. • Partner with Sales Leadership, Finance, and HR to ensure compensation structures drive the right behaviors and support company goals. • Model plan scenarios, assess financial impact, and recommend creative solutions that balance motivation and cost. • Conduct regular reviews to evaluate plan effectiveness and propose improvements based on performance data and market trends. • Build and maintain scalable workflows, documentation, and controls to support audit-ready commission operations. • Troubleshoot discrepancies, manage exceptions, and resolve rep inquiries in a clear and timely manner. • Serve as the primary contact for commission-related questions across Sales, Finance, People, and Revenue Operations. • Facilitate training sessions, enablement materials, and rollout documentation for new or updated plans. • Influence stakeholders through strong storytelling, data insights, and thoughtful recommendations. • Identify process gaps and implement solutions to improve plan governance, analytical capabilities, and rep experience. • Stay current on industry best practices for sales compensation and bring forward creative, strategic ideas.

Role Description The Content Project Manager (CPM) is responsible for delivering the full end-to-end content package, encompassing: - Chapter, module, or lesson text - Images - Videos and animations - Interactive learning tools - Assessments - Supplemental resources - Final files The CPM balances project requirements and resource constraints, drives process improvements to align execution with project goals, and ensures efficient delivery. They coordinate the efforts of editorial, learning design, media, vendor, and QA teams, ensuring smooth execution of the content development process. The CPM is the single point of accountability for project execution, milestone tracking, and handoff to publishing or platform teams. Key Responsibilities - Lead the end-to-end delivery of all content and components for assigned titles, projects, and programs. - Build, maintain, and coordinate project workflow schedules, budgets, and resource plans (including internal and external contributors) across all content development workstreams. - Manage and ensure deliverables from production vendors/external contributors meet established budget, schedule, and quality acceptance criteria. - Track & report progress against milestones. Participate and/or lead production kick-off and/or status meetings. - Identify, resolve, or escalate operational risks, dependencies, and workflow issues. Ensure communication is transparent and timely; proactively maintain project momentum, develop solutions, and mitigate risk with a customer-centric mindset. - Ensure deliverables meet content quality, accessibility, and readiness standards at each gate before hand-offs. - Partner with the Content Strategy & Delivery Manager and Editorial Development team members to maintain alignment with strategic intent. - Deliver high-quality project artifacts and accurate budget and scheduling forecasting to support team/stakeholder decision-making. - Support platform migration and digital delivery efforts by coordinating tasks and tracking progress. - Identify and share opportunities to improve workflow efficiency, streamline processes, and apply best practices across projects. - Collaborate effectively with a geographically dispersed team aligned to the US Higher Education organization. Qualifications - Bachelor's/PG Diplomas/Master’s degree required. - Publishing experience strongly preferred. - Minimum 4 years of experience in project management. - Project Management certification, PMP (PMI), or equivalent is a plus. - Proficiency with project management platforms (e.g., Jira, Smartsheet), trackers, dashboards, MS Office suite, Alfresco, SharePoint, Confluence, Agile. Competencies - Highly organized and detail-oriented. - Able to manage multiple projects simultaneously. - Able to work across teams as necessary to ensure support in attaining product output and quality as well as overall productivity. - Excellent oral and written communication skills in English. - Able to create and manage project schedules and budgets. - Able to set agendas and lead successful meetings.

Lead the development and enhancement of data governance and integrity programs, ensuring compliance with regulatory standards while providing expert guidance on computerized system validation across the organization.

Title: Business Technology Program Manager Location: Austin, TX Job Description: The Program Manager, Business Technology will serve as the operational backbone of the Business Technology organization, driving execution discipline, team communications, and knowledge continuity across a complex, high-growth SaaS environment. Reporting directly to the VP of Technology, this role is a critical force multiplier — ensuring the team's work is visible, coordinated, and consistently delivered. This is a high-impact, high-visibility role for an operator who thrives in ambiguity, communicates with precision, and knows how to move people and programs forward without direct authority. What You'll Do: Operational Program Management - Maintain a consolidated view of active initiatives across Business Applications, Solutions Architecture, Data and Corporate IT - Translate program plans into clear milestones, deliverables, dependencies, and status updates that keep stakeholders informed and execution on track - Identify execution gaps and escalate blockers proactively, ensuring the visibility needed to make timely decisions - Drive quarterly planning, monthly prioritization and OKR tracking across the team - Develop and own a recurring communications cadence to keep C-suite stakeholders informed of Business Technology progress, milestones, and impact - Translate technical and operational work into business-relevant narratives for the C-suite Contractor Governance & Workforce Planning - Track the delivery, capacity, and performance of 20+ contractors across multiple workstreams - Maintain a consolidated contractor roster with status, cost, scope, and renewal timelines - Partner with the leadership team to develop and execute a plan to right-size the contractor workforce — including sequencing wind-downs, managing transitions, etc - Serve as a point of escalation for contractor-related delivery issues Knowledge Management & Architecture Documentation - Lead a structured effort to capture, document, and distribute systems architecture knowledge across the team - Organize and facilitate system review sessions, documentation deliverables, and recorded walkthroughs to reduce key-person risk Who You Are: - 8+ years of experience in program management or business operations capacity — ideally within a SaaS, technology, or enterprise software environment - Solid communication skills — able to produce clear status updates, facilitate meetings, and present to stakeholders at the manager and director level. - Proven ability to manage complex, cross-functional programs with multiple workstreams and stakeholders - Experience working with or managing contractor/vendor workforces, including performance tracking and off-boarding - Comfort operating in ambiguous environments and making structured progress without waiting for perfect information - Familiarity with enterprise application ecosystems (CRM, marketing automation, finance systems, or data platforms) - High emotional intelligence and the ability to hold others accountable without direct authority - PMP, PgMP, or equivalent program management certification is a plus - Prior exposure to Salesforce, Marketo, Zuora, Gainsight, or Snowflake in a business technology or operations context - Background in management consulting or business operations at a SaaS company - Familiarity with SOX ITGC compliance environments Work Where You Thrive For candidates based in the Austin, TX Metro area, this role follows a hybrid work model, with three days per week in the office to balance focused individual work and meaningful in-person collaboration. (Pay Transparency Range: $123,000-$180,000) Compensation Transparency The national base salary range for this role is posted above in this job post. Final compensation will be determined based on factors such as relevant experience, skills, qualifications and geographic location. We also consider internal equity to help ensure fair and consistent pay practices across our teams. Where applicable, this role may also be eligible for variable compensation (such as bonus or commission), equity, and benefits in accordance with local policies. Details will be shared during the hiring process. We are committed to equitable and transparent pay practices that align to market data, internal equity, and individual contribution. Inclusion and Belonging At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive. We are committed to creating an inclusive and accessible hiring experience for all candidates. If you require accommodations or adjustments at any stage of the recruitment process, please let us know and we will work with you to meet your needs.