Role Description - The Partner Advocate will update and maintain partner account plans and help identify areas for improvement that require additional support. - Respond to inquiries and service requests that are handled directly or forwarded to the appropriate contact, department, or liaison through the lifecycle of the inquiry. - Identify and anticipate solutions to individual Partner trends by documenting and tracking communications. - Provide superior customer service for the full life cycle of the Partnership. - Help sustain team metrics around call wait times, email response times, and time to close out escalated inquiries. - Submit Enrollment Center Change Requests (CRM) such as planned closures, hours of operation updates, system upgrades, point of contact updates, etc. - Monitor and/or submit approved supply requests and follow through on receipt. - Support new partner deployment activities to ensure seamless transition/hand off of the relationship from Partner Acquisition to PSG. - Provide partner feedback to support with expansion and/or replacement efforts. - Clear understanding of the vetting and credentialing processes for all programs. - Ensure staffing levels are met and facilitate onboarding of new partner EAs. - Identify and report problems relating to Customer Satisfaction and Operational Performance. - Assist in the collecting of feedback on Partner Satisfaction and retention. - Support various partner communications. - Perform and track tasks, progress, issues and risks associated with assigned areas of responsibility in a timely and accurate basis. - Update and maintain account plans, confidential records and data. - Understanding of contractual AQL’s and ability to effectively communicate. Qualifications - Ability to work independently and remotely with minimal direct day-to-day supervisor interaction. - Must have excellent highly developed written and oral communication skills. - Ability to manage issues and problems of medium to high complexity, and refer/escalate more complex issues to higher-level staff if necessary. - Ability to diffuse and professionally respond to escalated situations. - Ability to establish and maintain effective relationships with partners. - High degree of drive and initiative. - Ability to multitask and deal with ever changing priorities in a fast-paced work environment. - Team player attitude with excellent interpersonal skills and the ability to work as a member of a virtual team. - Able to complete a wide variety of tasks within the time constraints of each assignment. - Proficient in Microsoft Outlook, Word and Excel with intermediate experience in PowerPoint. - Excellent analytical, problem-solving skills and attention to detail. - Extensive knowledge of applicable Federal and State programs in all supported territories. - Proven ability to build and maintain working relationships with team members, colleagues, and other program stakeholders. - Ability to work within a matrixed and geographically distributed organization. Company Description

Role Description Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At RateHawk, we’re passionate about travel and technology, and we’re looking for a Customer Support Specialist (Incident Resolution) to help us keep our clients happy and our operations smooth. - Rapidly and effectively resolve client issues: Handle problems sent to you by retail and corporate clients through our CRM system. - Advise clients: Provide expert advice on bookings and our products. - Communicate: Engage with suppliers, hotels, and clients via email and phone. - Work with systems: Utilize CRM systems and our internal databases efficiently. Qualifications - English Proficiency: Upper Intermediate level (both spoken and written). - Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility. - Quick Learner: Ability to learn quickly and stay results-focused. - Tech Requirements: A functioning computer and microphone. - Travel Knowledge: Understanding of the travel business and booking systems is an advantage! Benefits - Remote Work: Work from the comfort of your home. - Great Team: Join a young and active team of super specialists. - Flexible Schedule: 2 days-on after 2-days off. - Competitive Salary: Earn a base salary of 750 EUR gross + 300 EUR gross bonus based on KPI. - Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills. - Continuous Learning: Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend. - Perks: Enjoy corporate discounts on hotels and other services. Company Description We're a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you!

Role Description The Customer Support Representative for Email is the written voice of Rejuvacare. You will handle inbound customer inquiries via email, resolving issues related to: - Orders - Shipping - Returns - Refunds - Subscriptions - Product usage This is not a script-reading role. You need to think critically about each customer's situation, communicate with empathy and clarity, and take ownership of the issue until it is fully resolved. Beyond individual tickets, you will identify recurring problems and flag them to your team lead for upstream resolution. The patterns you surface help the business improve. What You Will Own: - Responding to customer emails promptly and accurately within SLA targets. - Handling order status inquiries, shipping delays, returns, refunds, billing questions, subscription management, and product guidance. - Processing refunds, exchanges, and cancellations in accordance with the 90-day money-back guarantee policy. - De-escalating upset customers through empathetic, professional communication. - Documenting all interactions accurately in the helpdesk platform. - Escalating complex or sensitive cases to the team lead. - Identifying recurring issues and flagging them for process or policy review. - Meeting daily productivity and quality targets. Qualifications - 1+ year of experience in email-based customer support, preferably in ecommerce or DTC. - Excellent written English: grammar, tone, and empathy matter in every message. - Strong problem-solving skills and ability to work independently. - Comfort working in a helpdesk environment (Richpanel, Zendesk, Gorgias, or equivalent). - Attention to detail when processing refunds or account changes. - Ability to maintain a professional, empathetic tone with difficult customers. - Fast learner who absorbs product knowledge quickly. Benefits - Fully remote position based in Latin America. - Structured role with clear KPIs and SLAs. - High-growth DTC brand with a global team. - Culture of accountability and genuine customer care. - Growth path into senior support or team lead positions. - Flexible time off. - Work From Home. - Training & Development. - Performance Bonus & monthly commissions.

Role Description The Customer Support Representative for Email is the written voice of Rejuvacare. You will handle inbound customer inquiries via email, resolving issues related to: - Orders - Shipping - Returns - Refunds - Subscriptions - Product usage This is not a script-reading role. You need to think critically about each customer's situation, communicate with empathy and clarity, and take ownership of the issue until it is fully resolved. Beyond individual tickets, you will identify recurring problems and flag them to your team lead for upstream resolution. The patterns you surface help the business improve. What You Will Own: - Responding to customer emails promptly and accurately within SLA targets. - Handling order status inquiries, shipping delays, returns, refunds, billing questions, subscription management, and product guidance. - Processing refunds, exchanges, and cancellations in accordance with the 90-day money-back guarantee policy. - De-escalating upset customers through empathetic, professional communication. - Documenting all interactions accurately in the helpdesk platform. - Escalating complex or sensitive cases to the team lead. - Identifying recurring issues and flagging them for process or policy review. - Meeting daily productivity and quality targets. Qualifications - 1+ year of experience in email-based customer support, preferably in ecommerce or DTC. - Excellent written English: grammar, tone, and empathy matter in every message. - Strong problem-solving skills and ability to work independently. - Comfort working in a helpdesk environment (Richpanel, Zendesk, Gorgias, or equivalent). - Attention to detail when processing refunds or account changes. - Ability to maintain a professional, empathetic tone with difficult customers. - Fast learner who absorbs product knowledge quickly. Benefits - Fully remote position based in Latin America. - Structured role with clear KPIs and SLAs. - High-growth DTC brand with a global team. - Culture of accountability and genuine customer care. - Growth path into senior support or team lead positions. - Flexible time off. - Work From Home. - Training & Development. - Performance Bonus & monthly commissions.