Role Description The Customer Support Representative for Email is the written voice of Rejuvacare. You will handle inbound customer inquiries via email, resolving issues related to: - Orders - Shipping - Returns - Refunds - Subscriptions - Product usage This is not a script-reading role. You need to think critically about each customer's situation, communicate with empathy and clarity, and take ownership of the issue until it is fully resolved. Beyond individual tickets, you will identify recurring problems and flag them to your team lead for upstream resolution. The patterns you surface help the business improve. What You Will Own: - Responding to customer emails promptly and accurately within SLA targets. - Handling order status inquiries, shipping delays, returns, refunds, billing questions, subscription management, and product guidance. - Processing refunds, exchanges, and cancellations in accordance with the 90-day money-back guarantee policy. - De-escalating upset customers through empathetic, professional communication. - Documenting all interactions accurately in the helpdesk platform. - Escalating complex or sensitive cases to the team lead. - Identifying recurring issues and flagging them for process or policy review. - Meeting daily productivity and quality targets. Qualifications - 1+ year of experience in email-based customer support, preferably in ecommerce or DTC. - Excellent written English: grammar, tone, and empathy matter in every message. - Strong problem-solving skills and ability to work independently. - Comfort working in a helpdesk environment (Richpanel, Zendesk, Gorgias, or equivalent). - Attention to detail when processing refunds or account changes. - Ability to maintain a professional, empathetic tone with difficult customers. - Fast learner who absorbs product knowledge quickly. Benefits - Fully remote position based in Latin America. - Structured role with clear KPIs and SLAs. - High-growth DTC brand with a global team. - Culture of accountability and genuine customer care. - Growth path into senior support or team lead positions. - Flexible time off. - Work From Home. - Training & Development. - Performance Bonus & monthly commissions.

Role Description The Customer Support Representative for Email is the written voice of Rejuvacare. You will handle inbound customer inquiries via email, resolving issues related to: - Orders - Shipping - Returns - Refunds - Subscriptions - Product usage This is not a script-reading role. You need to think critically about each customer's situation, communicate with empathy and clarity, and take ownership of the issue until it is fully resolved. Beyond individual tickets, you will identify recurring problems and flag them to your team lead for upstream resolution. The patterns you surface help the business improve. What You Will Own: - Responding to customer emails promptly and accurately within SLA targets. - Handling order status inquiries, shipping delays, returns, refunds, billing questions, subscription management, and product guidance. - Processing refunds, exchanges, and cancellations in accordance with the 90-day money-back guarantee policy. - De-escalating upset customers through empathetic, professional communication. - Documenting all interactions accurately in the helpdesk platform. - Escalating complex or sensitive cases to the team lead. - Identifying recurring issues and flagging them for process or policy review. - Meeting daily productivity and quality targets. Qualifications - 1+ year of experience in email-based customer support, preferably in ecommerce or DTC. - Excellent written English: grammar, tone, and empathy matter in every message. - Strong problem-solving skills and ability to work independently. - Comfort working in a helpdesk environment (Richpanel, Zendesk, Gorgias, or equivalent). - Attention to detail when processing refunds or account changes. - Ability to maintain a professional, empathetic tone with difficult customers. - Fast learner who absorbs product knowledge quickly. Benefits - Fully remote position based in Latin America. - Structured role with clear KPIs and SLAs. - High-growth DTC brand with a global team. - Culture of accountability and genuine customer care. - Growth path into senior support or team lead positions. - Flexible time off. - Work From Home. - Training & Development. - Performance Bonus & monthly commissions.

Role Description NCD Dental & Vision is seeking an Agent Support Coordinator to join our team. Your role is simple: offer the highest level of service and support possible to our most important customers, the insurance agent community. We will be the most agent centric dental plan on the planet! Your primary responsibility in this role is to act as the main point of contact for NCD’s network of insurance agents. You will answer incoming questions regarding products, enrollment portal, and member service from both new and existing agents. Other duties include onboarding and setting up new agents within our system and processing inbound account changes from agents. - Ensure our agents are happy - Handles both inbound and outbound communication with agents and brokers - Educates agents and brokers of available NCD products - Assists agents and brokers with questions regarding products, portal enrollment, and service needs - Ensures effective onboarding process for prospective and new agents and brokers - Creates new agent accounts in Admin system - Ensures new agents are enabled to sell products - Processes a smooth onboarding experience for new agents - Ensures data integrity of agent files. Updates files as needed Qualifications - Bachelor’s degree or equivalent related work experience preferred - Proficient in current industry standard PC applications and systems - Strong understanding of internal products - Excellent verbal and written communication skills - Excellent organizational skills - Analytical/problem solving skills - Ability to work with minimal supervision Benefits - Company-paid health, dental, life, and disability insurance - 401(k) with employer match - Opportunity for professional development - Work from home allowance and support - Positive work environment

Company Description Fortune Brands Innovations, Inc. is an industry-leading home, security and digital products company. We’re focused on exciting opportunities within the home, security and commercial building markets. Our driving purpose is to elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too. At Fortune Brands, we’re building something big. We’re advancing exciting innovations in all of our products and processes. We’re delivering trust, dependability, sustainability, and style. To make it all happen, we’ve transformed our workplace into an environment where smart, ambitious people have the support to reach their fullest potential. When you join Fortune Brands, you become part of a high-performing team empowered to think big, learn fast and make bold decisions. We support an inclusive culture where everyone is encouraged be their authentic selves, and where our differences and unique perspectives are a key strength. Explore life at Fortune Brands here. Job Description The Associate Product Consultant is responsible for providing high quality customer care to create a positive experience for consumers. This role requires the ability to work in a fast-paced environment that entails the management of inbound calls and emails from customers when they have product and warranty questions. This is a remote role. Regular hours are Monday through Friday from 8am to 5pm. Starting pay is $37,000 annually (17.79 p/h) and all equipment is provided. During your workday you will: - Deliver exceptional customer experiences, enhancing the reputation of Therma Tru products through professional, empathetic, and solution‑focused interactions—especially with customers who may be upset, frustrated, or dissatisfied. - Manage a high volume of inbound calls, calmly de‑escalating emotional situations while accurately identifying customer issues and providing clear, effective resolutions for product and technical support. - Use technology and internal systems to assist consumers with product identification, troubleshooting, and guiding them through repair or installation processes with patience and clarity. - Confidently apply high school–level mathematics, including decimals, fractions, percentages, and basic calculations, to support product measurements, specifications, troubleshooting steps, and warranty or pricing discussions. - Resolve challenging consumer situations by actively listening, demonstrating empathy, and ensuring positive outcomes for both the customer and FBIN. - Meet or exceed daily performance targets related to call quality, call handling, productivity, and adherence to all processes and procedures. - Accurately document customer interactions, product details, calculations, and troubleshooting actions to ensure thorough and efficient record‑keeping. Qualifications - High School diploma or equivalent required. - 2 years experience in a contact center or other fast-paced customer service environment required. - Excellent professional communication skills required, both verbal and written - Proficient PC skills with an emphasis on Microsoft Office suite including Outlook and Microsoft Word, experience with Microsoft Teams a plus - Must be able to thrive in a work environment that demands high-level focus, low mobility, and high observation - Possess the ability to maintain a positive approach to the business, demonstrating flexibility and teamwork - Incumbent must meet internet speed requirements, pass background and drug tests, have a safe and secure workspace, and follow department's Remote Work Policy PREFERRED QUALIFICATIONS: - Associate’s or Bachelor's degree is preferred - Prior ERP (SAP, Oracle, etc.) experience preferred Additional Information Fortune Brands believes in fair and equitable pay. The starting salary for this role is : $37,000 USD annually (17.79 per hour). In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan. At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits, adoption benefits, and more. We offer numerous ERGs (Employee Resource Groups) to foster a sense of belonging for all associates. Fortune Brands is built on industry-leading brands and innovation within the high-growth categories of water, outdoors and security. The Company makes innovative products for residential and commercial environments, with a growing focus on digital solutions and products that add luxury, contribute to safety and enhance sustainability. To learn more, visit our website at fbin.com. Equal Employment Opportunity Fortune Brands is an equal opportunity employer. Fortune Brands evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic. Reasonable Accommodations Fortune Brands is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at fbinleave.fbhs@fbin.com and let us know the nature of your request along with your contact information. Important Notice: Protect Yourself from Fraudulent Job Postings To protect yourself from fraudulent job postings or recruitment scams, please note that Fortune Brands job postings are exclusively hosted on our website at fbin.com/careers via our SmartRecruiters platform. Fortune Brands will never request banking information or sensitive personal details until an offer of employment has been accepted and the onboarding process begins. All your information will be kept confidential according to EEO guidelines.