Role Description Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At RateHawk, we’re passionate about travel and technology, and we’re looking for a Customer Support Specialist (Incident Resolution) to help us keep our clients happy and our operations smooth. - Rapidly and effectively resolve client issues: Handle problems sent to you by retail and corporate clients through our CRM system. - Advise clients: Provide expert advice on bookings and our products. - Communicate: Engage with suppliers, hotels, and clients via email and phone. - Work with systems: Utilize CRM systems and our internal databases efficiently. Qualifications - English Proficiency: Upper Intermediate level (both spoken and written). - Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility. - Quick Learner: Ability to learn quickly and stay results-focused. - Tech Requirements: A functioning computer and microphone. - Travel Knowledge: Understanding of the travel business and booking systems is an advantage! Benefits - Remote Work: Work from the comfort of your home. - Great Team: Join a young and active team of super specialists. - Flexible Schedule: 2 days-on after 2-days off. - Competitive Salary: Earn a base salary of 750 EUR gross + 300 EUR gross bonus based on KPI. - Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills. - Continuous Learning: Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend. - Perks: Enjoy corporate discounts on hotels and other services. Company Description We're a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you!

Role Description The Customer Support Representative for Email is the written voice of Rejuvacare. You will handle inbound customer inquiries via email, resolving issues related to: - Orders - Shipping - Returns - Refunds - Subscriptions - Product usage This is not a script-reading role. You need to think critically about each customer's situation, communicate with empathy and clarity, and take ownership of the issue until it is fully resolved. Beyond individual tickets, you will identify recurring problems and flag them to your team lead for upstream resolution. The patterns you surface help the business improve. What You Will Own: - Responding to customer emails promptly and accurately within SLA targets. - Handling order status inquiries, shipping delays, returns, refunds, billing questions, subscription management, and product guidance. - Processing refunds, exchanges, and cancellations in accordance with the 90-day money-back guarantee policy. - De-escalating upset customers through empathetic, professional communication. - Documenting all interactions accurately in the helpdesk platform. - Escalating complex or sensitive cases to the team lead. - Identifying recurring issues and flagging them for process or policy review. - Meeting daily productivity and quality targets. Qualifications - 1+ year of experience in email-based customer support, preferably in ecommerce or DTC. - Excellent written English: grammar, tone, and empathy matter in every message. - Strong problem-solving skills and ability to work independently. - Comfort working in a helpdesk environment (Richpanel, Zendesk, Gorgias, or equivalent). - Attention to detail when processing refunds or account changes. - Ability to maintain a professional, empathetic tone with difficult customers. - Fast learner who absorbs product knowledge quickly. Benefits - Fully remote position based in Latin America. - Structured role with clear KPIs and SLAs. - High-growth DTC brand with a global team. - Culture of accountability and genuine customer care. - Growth path into senior support or team lead positions. - Flexible time off. - Work From Home. - Training & Development. - Performance Bonus & monthly commissions.

Role Description The Customer Support Representative for Email is the written voice of Rejuvacare. You will handle inbound customer inquiries via email, resolving issues related to: - Orders - Shipping - Returns - Refunds - Subscriptions - Product usage This is not a script-reading role. You need to think critically about each customer's situation, communicate with empathy and clarity, and take ownership of the issue until it is fully resolved. Beyond individual tickets, you will identify recurring problems and flag them to your team lead for upstream resolution. The patterns you surface help the business improve. What You Will Own: - Responding to customer emails promptly and accurately within SLA targets. - Handling order status inquiries, shipping delays, returns, refunds, billing questions, subscription management, and product guidance. - Processing refunds, exchanges, and cancellations in accordance with the 90-day money-back guarantee policy. - De-escalating upset customers through empathetic, professional communication. - Documenting all interactions accurately in the helpdesk platform. - Escalating complex or sensitive cases to the team lead. - Identifying recurring issues and flagging them for process or policy review. - Meeting daily productivity and quality targets. Qualifications - 1+ year of experience in email-based customer support, preferably in ecommerce or DTC. - Excellent written English: grammar, tone, and empathy matter in every message. - Strong problem-solving skills and ability to work independently. - Comfort working in a helpdesk environment (Richpanel, Zendesk, Gorgias, or equivalent). - Attention to detail when processing refunds or account changes. - Ability to maintain a professional, empathetic tone with difficult customers. - Fast learner who absorbs product knowledge quickly. Benefits - Fully remote position based in Latin America. - Structured role with clear KPIs and SLAs. - High-growth DTC brand with a global team. - Culture of accountability and genuine customer care. - Growth path into senior support or team lead positions. - Flexible time off. - Work From Home. - Training & Development. - Performance Bonus & monthly commissions.

Role Description NCD Dental & Vision is seeking an Agent Support Coordinator to join our team. Your role is simple: offer the highest level of service and support possible to our most important customers, the insurance agent community. We will be the most agent centric dental plan on the planet! Your primary responsibility in this role is to act as the main point of contact for NCD’s network of insurance agents. You will answer incoming questions regarding products, enrollment portal, and member service from both new and existing agents. Other duties include onboarding and setting up new agents within our system and processing inbound account changes from agents. - Ensure our agents are happy - Handles both inbound and outbound communication with agents and brokers - Educates agents and brokers of available NCD products - Assists agents and brokers with questions regarding products, portal enrollment, and service needs - Ensures effective onboarding process for prospective and new agents and brokers - Creates new agent accounts in Admin system - Ensures new agents are enabled to sell products - Processes a smooth onboarding experience for new agents - Ensures data integrity of agent files. Updates files as needed Qualifications - Bachelor’s degree or equivalent related work experience preferred - Proficient in current industry standard PC applications and systems - Strong understanding of internal products - Excellent verbal and written communication skills - Excellent organizational skills - Analytical/problem solving skills - Ability to work with minimal supervision Benefits - Company-paid health, dental, life, and disability insurance - 401(k) with employer match - Opportunity for professional development - Work from home allowance and support - Positive work environment