• Collaborate with account managers to identify customer needs and propose technical solutions that align with business goals. • Deliver technical presentations, product demonstrations, and Proof of Concept (PoC) engagements for prospective customers. • Design and validate high-level architectures for networking, wireless, cloud, and security solutions. • Provide Pré-sales technical support for RFPs, RFIs, and solution proposals. • Act as a liaison between customers and product/engineering teams to provide feedback and ensure solution alignment. • Build strong relationships with key technical stakeholders at customer organizations. • Stay up to date on industry trends, competitive landscape, and emerging technologies. • Support local events, webinars, and partner enablement sessions. • Work collaboratively with partners and distributors to expand market reach.

Title: Applications Systems Analyst III-Infor/MyTime Location: Oregon or Washington Department: IS ENTERPRISE MGMT SYSTEMS Job Description: Requisition ID 26-47313 Department IS ENTERPRISE MGMT SYSTEMS Avg Hours Per Week 40 FTE 1.00 Pay Range USD $52.39/Hr. - USD $78.06/Hr. FLSA Status Exempt Union Non-union Work Days Mon-Fri, occasional weekends Overview This is a virtual role open to candidates working from Oregon or Washington. While the position is primarily virtual, there may be occasions when on‑site work is required at a designated Legacy Health location. All new hires are required to travel to a Legacy Health office in Portland, Oregon prior to their start date to complete a new‑hire health assessment and new‑hire paperwork. Initial training and orientation may be conducted on‑site before transitioning to the remote schedule. Responsibilities Every aspect of what we do at Legacy reinforces our commitment to improve the lives of our staff, our patients and our visitors. Information Services is no exception. IS drives so much of what we do, and we look for experts in the field to lead the way. Do you have your finger on the pulse of information systems for business and health care? Can you analyze, build, test, support and maintain systems that will benefit our hospital system and those we serve? If so, we’d like to hear from you. This Applications Analyst III supports several non-clinical, business applications including Infor (Finance/Supply Chain), GHX, Strata, and MyTime. The role is focused on supporting IT solutions for business departments including Supply Chain, Accounting, Finance, People and Culture (HR), Payroll, and Staffing and Scheduling with both IT and business skills. Applicants should have great interpersonal and analytical skills, with a technical background. Successful candidates will have proficiencies in aforementioned platform brands and technologies, including MS SQL, IPA, and Infor OS and are preferred. This role is responsible for maintaining the relationship between contracted vendor support and business stakeholders. With a strong customer service orientation, expert in analysis, design, implementation and support of new information systems and changes to existing information systems and a high degree of autonomy: - Collaboratively, with users and IS peers, works to understand and capture business needs and to develop requirements and detailed specifications for moderately complex applications. - Analyzes and documents application processes and functions. - Defines design alternatives and recommendations, often in collaboration with business partners or vendors. - Builds or configures systems. - Develops and executes test scripts to ensure software accuracy, completion and validity. - Develops IS internal procedures and documentation. - Works with customer to troubleshoot and solve complex problems and provide production support. - Communicates with customers regarding the status and completion of requests, in an agreed-upon, timely manner and/or in accordance with an applicable Service Level Agreement (SLA). - Documents in the ITSM system to define standards. - Thoroughly and diligently follows change control processes, when applicable. - Follows IS-defined support model and expectations in communicating with customers. - Proactively mentors teammates. - Effectively facilitates large group meetings, discussions, or workgroups with peers, customers and/or vendors to drive for results and create momentum for problem solving. - May serve on committees or take on other leadership functions, representing the team in broader organizational initiatives. - Uses Lean and ITIL principles to investigate and improve existing processes. Qualifications Education: Bachelor's degree preferred. Relevant experience may be substituted for educational requirements. Experience: 5+ years of information technology experience in relevant healthcare or business area. Has worked as an analyst in a healthcare setting, and/or in a relevant operational area for the position (i.e., Human Resources, Finance, Accounting, Revenue Cycle, etc.), and/or in an information technology role. Skills: Highly knowledgeable about key concepts, current developments, and trends in information technology and information systems relevant to the position, including application configuration and layers, system integration, and database fundamentals. Excels at performing systematic, thorough analysis and problem solving, and consistently initiates client problem resolution. Strong understanding of system integration key concepts and technical protocols. Excels at establishing, conceiving and describing systems, designs, flow charts, schedules, and requirements. Strong interpersonal skills that promote effective working relationships with a wide range of people, including peers, clinicians, and senior leaders. Highly effective verbal and written communication skills. Licensure Licensure/Certification: Professional certifications may be required depending on the specific position, such as ITIL Certified, Microsoft Certified Professional, EHR Certification, or HFMA. Employment in this role requires successfully obtaining Infor certifications in Birst, Infor OS, FSM, HR Talent (HRT), and Payroll within year (1) of the start date. Pay Range USD $52.39 - USD $78.06 /Hr. Our Commitment to Health and Equal Opportunity Our Legacy is good for health for Our People, Our Patients, Our Communities, Our World. Above all, we will do the right thing. If you are passionate about our mission and believe you can contribute to our team, we encourage you to apply—even if you don't meet every qualification listed. We are committed to fostering an inclusive environment where everyone can grow and succeed. Legacy Health is an equal opportunity employer and prohibits unlawful discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion or creed, citizenship status, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability status, genetic information, veteran status, or any other characteristic protected by law. To learn more about our employee benefits click here: www.legacyhealth.org/For-Health-Professionals/careers/benefiting-you

Role Description The Mobility & Integration System Engineer will provide specialist technical services to support Defence Mobility (DM) capabilities across OFFICIAL, PROTECTED and SECRET environments. The role focuses on Unified Endpoint Management (UEM) / Mobile Device Management (MDM) platforms and associated mobile ICT (MICT) systems. The successful candidates will deliver ongoing sustainment, system operations, integration support, testing, assurance, and technical advice in accordance with Defence ICT policies and service management processes, under Commonwealth oversight. Key Responsibilities - Technical Sustainment and System Operations - Provide ongoing maintenance, patching, and minor updates for mobile ICT (MICT) systems. - Deliver Level 2–3 technical support including fault diagnosis, troubleshooting, resolution, and escalation in line with Defence ITSM processes. - Administer and maintain mobile device security compliance, including device hardening, vetting, and onboarding. - Support and maintain mobility system integration points (e.g. monitoring tools, certificate services, VPN dependencies) under Commonwealth direction. - Conduct operational assurance activities to ensure system stability, security, and compliance with Defence ICT policy. - Application and Configuration Support - Perform testing, vetting, and validation of mobile applications prior to release into Defence mobile environments. - Implement configuration changes, minor capability enhancements, and validate operational readiness of MICT updates. - Sign mobile application packages and support code-signing activities where required. - Produce and maintain documentation for configuration changes, testing outcomes, and operational processes. - Development and User Acceptance Testing (UAT) - Maintain and support UAT environments, including configuration, updates, and execution of test activities. - Conduct testing, validation, and operational evaluation of system changes, mobile applications, and minor improvements prior to production deployment. - Technical Advice and Project Support - Provide accurate and timely technical advice to Defence Digital Mobility (DDM) and associated mobility-related projects. - Support transition activities and assess proposed system improvements to ensure alignment with operational and security requirements. - Respond to technical queries within two business days (or as agreed) using Defence-compliant advice. - Documentation and Assurance - Prepare, update, and maintain detailed technical documentation including: - Configuration records - Test plans, reports, and validation artefacts - Knowledge articles and work instructions - Operational manuals and system interface documentation - Known defect registers and remediation tracking - Conduct quality assurance reviews on testing, configuration changes, and operational implementations. - Develop and maintain SOPs, quick reference guides, and knowledge management artefacts. - Cloud-Hosted Mobility Support - Administer and maintain Defence-approved cloud-hosted mobility tenancies. - Troubleshoot and resolve cloud-hosted service issues including outages, integration failures, and disaster recovery scenarios. - Liaise with third-party vendors for incident escalation and resolution. - Support cloud-based mobility initiatives including: - Operational test and evaluation - Management of external interfaces and data feeds - System documentation and certification updates - Software updates and backup management - Security compliance monitoring - Virtual machine configuration and inventory management - Certificate management and renewal - Enabling and Coordination Functions - Provide technical coordination across Defence Mobility sustainment activities. - Support build, test, lifecycle management, continuous improvement, and decommissioning of in-service mobility systems under Commonwealth oversight. - Engage stakeholders, customers, and end users to ensure mobility capabilities align with operational needs. - Produce Commonwealth-directed documentation including: - Solution overviews - Build and installation instructions - Configuration management artefacts - Knowledge base articles - Operational manuals - Test documentation and defect tracking - Governance and Engagement - Attend weekly meetings with key Defence stakeholders. - Participate in support, build, and technical delivery meetings. - Liaise regularly with DDG Infrastructure and Network service providers. - Attend ad-hoc meetings with the Defence Mobility Program Manager as required. Qualifications - NV1 security clearance (current and transferable) - Demonstrated experience supporting UEM/MDM or mobility systems in secure ICT environments - Experience with Level 2–3 ICT support and system integration - Strong documentation skills aligned with Commonwealth writing standards - Ability to work under Commonwealth oversight in highly regulated environments Desirable Experience - Defence, Government, or highly secure enterprise ICT environments - Mobile platform management (iOS, Android, secure mobility platforms) - Cloud-hosted ICT environments supporting mobility solutions - ITIL-aligned service management experience Benefits - Best in class reward and recognition programs - Flexible work, volunteering leave, and more

• Lead the design, deployment, and maintenance of edge infrastructure, including servers, networking, and a lot of infrastructure glue. • Ensure high availability, performance, and security hardening of the systems. • Mentor and guide engineers, providing technical direction, goals and support. • Implement and manage automation for system provisioning, monitoring, and maintenance. • Establish and enforce best practices for systems engineering, observability, and incident response. • Collaborate with cross-functional teams, including: product, RnD, network, security, and support. • Continuously improving configuration management, automation, observability, agentic workflows and tools. • Participate in on-call rotations and incident management as needed. • Evaluate emerging technologies and recommend improvements to infrastructure and processes.