Title: DevOps Engineer Location: Edmonton, AB, Canada Job Description: - temprop="jobLocation" itemscope="" itemtype="http://schema.org/Place">Employees can work remotely - temprop="employmentType">Full-time Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description We are looking for a DevOps Engineer to be responsible for the operational stability, reliability, and availability of a large‑scale, global IVR and contact center platform supporting mission‑critical customer interaction flows. In this role, you will focus on production operations, system monitoring, incident response, and reliable deployments across AWS‑based cloud and on‑premises environments. You will play a key role in ensuring uninterrupted customer access to IVR services and maintaining platform health across infrastructure, application, and voice layers. The DevOps Engineer will work closely with IVR Engineers, Application Architects, Data Engineers, Data Analysts, QA, and external partners to support releases, investigate production issues, and continuously improve platform stability and observability. This role requires strong technical foundations in cloud infrastructure, networking, and voice systems, combined with an operations‑first, production‑focused mindset. Responsibilities - Own the operational stability, availability, and reliability of a global IVR platform across AWS and on‑premises environments - Support production deployments, environment configuration, and release activities - Manage day‑to‑day operations of high‑availability IVR and voice platforms - Monitor system health, performance, and availability using logs and metrics - Respond to and participate in production incident investigation and resolution - Troubleshoot infrastructure, application, voice, SIP, and call‑flow‑related issues - Collaborate with engineering, architecture, QA, and analytics teams during incidents and releases - Participate in on‑call rotations and off‑hours production support as required - Integrate security best practices ("secure-by-default") into the pipeline, including access control and vulnerability scanning Qualifications - 5+ years of experience supporting production systems in a DevOps, SRE or operations‑focused role - Strong working knowledge of AWS cloud services - Strong hands‑on experience with EC2, ECS/EKS, Lambda, API Gateway, S3, IAM, and VPC networking - Strong experience with Unix/Linux production environments - Experience supporting AWS‑hosted relational databases (e.g., Amazon Aurora MySQL, PostgreSQL) in production environments - Solid understanding of networking fundamentals (DNS, TCP/IP, routing, firewalls) - Experience with Infrastructure as Code (IaC) concepts and practices - Ability to run network and traffic analysis tools (e.g., Wireshark) - Strong troubleshooting, investigation, and production‑support skills - Ability to collaborate effectively across engineering, architecture, data, and operations teams Nice to have - Programming in Golang - Experience with CloudFormation Additional Information We offer: - Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. - Competitive pay and benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. - ForeverRemote work culture: make the most of the flexibility that comes with remote work. - Growth mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. - Global impact: collaborate on impactful projects for top global clients and shape the future of industries. - Welcoming multicultural environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. - Social sustainability values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. * Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

• Own the operational stability, availability, and reliability of a global IVR platform across AWS and on‑premises environments • Support production deployments, environment configuration, and release activities • Manage day‑to‑day operations of high‑availability IVR and voice platforms • Monitor system health, performance, and availability using logs and metrics • Respond to and participate in production incident investigation and resolution • Troubleshoot infrastructure, application, voice, SIP, and call‑flow‑related issues • Collaborate with engineering, architecture, QA, and analytics teams during incidents and releases • Participate in on‑call rotations and off‑hours production support as required • Integrate security best practices ("secure-by-default") into the pipeline, including access control and vulnerability scanning

Role Description Technical Support / Ops Engineer — Monitors and troubleshoots the running platform. Reads Cloud Run logs, Temporal workflow UI, GKE pod status, and Pub/Sub queues. Can triage whether an issue lives in the agent (Python), workflow (Temporal), API (Go), or UI (Vue). Handles paralegal-facing issues like: - Stuck cases - Failed faxes - Pending qualifications Comfortable with SQL against AlloyDB. Writes runbooks and escalation procedures. Legal ops or litigation support background is a bonus. Qualifications - Experience with monitoring and troubleshooting cloud platforms - Familiarity with SQL and AlloyDB - Background in legal ops or litigation support (preferred) Requirements - Proficiency in reading logs and statuses from Cloud Run, Temporal, GKE, and Pub/Sub - Ability to triage issues across various components (Python, Temporal, Go, Vue) - Experience in writing runbooks and escalation procedures Benefits - Opportunity to work with cutting-edge technology stack - Collaborative and supportive work environment

Title: DevOps Specialist Location: 205-1224 Stanley Street, Montreal, Quebec, Canada Department: R&D Job Description: MEDFAR Clinical Solutions was founded in 2010 by two aeronautical engineers who realized that the healthcare system was not exploiting the full potential of technology. Supported by a large community of medical experts and focused on clinical success and patient safety, MEDFAR was the first company to certify a cloud-based Electronic Medical Record in Canada: MYLE (Make Your Life Easy). Committed to promoting excellence and effectiveness in healthcare worldwide, MEDFAR differentiates itself by offering a unique healthcare management solution for clinics, which replaces inefficient processes with a faster and safer technological alternative. Job Description As a Senior Cloud / DevOps Specialist, you take ownership of designing, implementing, and maintaining cloud infrastructure and platform solutions with a high degree of autonomy. You make independent technical decisions, ensuring systems are scalable, secure, and aligned with organizational standards and SRE goals. In this role, you lead complex projects, drive improvements in infrastructure, observability, and operational processes, and mentor team members. You collaborate with architects, product teams, and stakeholders to ensure technical solutions meet both business and operational requirements. Core Responsibilities - Infrastructure Leadership: Independently design and maintain scalable, secure cloud infrastructure using Infrastructure as Code (IaC). - Platform Standardization: Define and evolve standards, guidelines, and best practices for cloud deployments and architecture patterns. - Reliability Excellence: Establish monitoring, alerting, dashboards, and error budgets to ensure system performance and operational health. - Technical Assessment: Evaluate and advise on new technologies, procurement options, and architectural proposals to align with SRE goals. - Resource Optimization: Review resource usage and implement cost optimization practices and FinOps initiatives across teams. - Team Mentorship: Support and guide team members, sharing best practices to build technical competence across the collective. - Continuous Improvement: Identify gaps in processes or tooling and propose actionable solutions to improve platform efficiency. Qualifications - Bachelor’s degree in Computer Science, Information Technology, or a related field; or equivalent professional experience. - 6+ years of experience in cloud infrastructure, automation, or related technical fields. - Proven hands-on expertise with cloud platforms (preferably Azure) and Infrastructure as Code tools such as Terraform, Terragrunt, Helm, Ansible, etc. - Experience designing and implementing CI/CD pipelines, automation workflows, and deployment strategies for complex systems. - Strong understanding of networking, RBAC, security best practices, and cloud architecture patterns. - Proficiency with observability tools such as ELK, Azure Monitor, or equivalent, and operational excellence practices. - Proven experience designing and implementing containerization (Docker) and orchestration (Kubernetes, etc.) for complex system deployments. - Ability to make independent technical decisions while balancing technical debt and high-quality solution delivery. - Advanced proficiency in scripting or programming languages such as PowerShell, .Net, or similar. - Excellent collaboration and communication skills in both French and English. Working conditions: - Contract: Permanent, full time (40h/week) - Working mode: Hybrid or remote - Occasional in-office presence may be required during the year (for events or team meetings, for example). - Candidates must reside in the province of Quebec. Additional Information By joining MEDFAR, you will be part of a purpose-driven organization whose product is disrupting and digitizing health care, making doctors’ and healthcare workers’ lives easier, while enabling better patient health outcomes. Becoming a MEDFARian also means having the opportunity to be part of an innovative community and working in a dynamic environment where your work will have a meaningful and tangible effect not only on your team and the business but most importantly on the healthcare industry. - Remote work and flexibility (supporting work-life balance) - RRSP contribution - Healthcare insurance from day one - Paid time off: 3 weeks + 1 additional week between Christmas and New Year - Annual training allowance ($1,500) to support your professional development - An onboarding program to help you get familiar with our environment and the digital healthcare field - All IT equipment is provided, with additional gear if needed - Internal growth opportunities (promotions, internal mobility) - Support from a wellness and social committee, with initiatives to foster team cohesion, mental health, and employee well-being - A company culture focused on transparency, collaboration, and innovation - Join a dynamic and innovative environment where your work has a real and wide-reaching impact, helping to modernize healthcare in Canada and internationally With offices around the world, fluency in both French and English is a must at MEDFAR. Because of the need to communicate with colleagues and/or customers in other provinces or countries, bilingualism enables us to communicate in both languages while promoting the use of French. At MEDFAR, we value diversity, equity and inclusion within our team. We are committed to providing a work environment where every individual feels respected and supported, regardless of their background, identity or abilities.As part of our commitment to a fair and inclusive recruitment process, we offer accommodation to candidates who request it. If you need accommodation during your interview, please let us know so that we can provide you with an adapted experience. MEDFAR has voluntarily subscribed to an Equal Employment Opportunity Program (EEOP). We encourage applications from women, visible minorities, ethnic minorities, aboriginal peoples and people with disabilities. When applying, we invite you to complete this section, which enables us to implement our Equal Employment Opportunity Program (EEOP). Self-identification is not compulsory, but may enable you to benefit from hiring or promotion measures if you have the skills required for the job.