Tier 1 Systems Engineer
Location
Pennsylvania
Posted
48 days ago
Salary
0
Seniority
Junior
Job Description
Tier 1 Systems Engineer
Magna5
• As a member of the Support Center team, a Tier 1 End User Support is responsible for customer issues such as solving usage problems and fulfilling service desk requests that need IT involvement. • Responding to customer support requests that come in via phone, email, chat, or customer portal • Interacting with clients using professionalism and promptness • Jointly solving problems through collaboration with team members. • Providing quality customer service skills in all forms of communication • Collaborating with Tier 2 and Tier 3 technicians on escalated customer support requests • Documenting resolutions and building knowledge base articles • Tracking time and activity in the Magna5 ticketing system • Utilizing the Magna5 monitoring and cybersecurity systems to triage alerts and alarms
Job Requirements
- Minimum of 1 year administering/supporting Remote-Desktop/Remote-App Environments
- Remote troubleshooting of printers/scanners/scan-to-fax
- Remote troubleshooting of VPN issues
- Active Directory/Azure AD
- Office365/Microsoft365
- LAN/WAN environments
- Experience with PSA and RMM Tools
- 1+ year in a Managed Service Provider environment (preferred)
- Experience remotely supporting Apple products including MacOS & iOS (preferred)
- Experience working with Life Sciences companies or in highly regulated environments (preferred)
- Microsoft Windows Server 2012/2016/2019/2022 (preferred)
- Microsoft 365 Administration (preferred)
- Active Directory (preferred)
- Fundamental understanding of DNS, DHCP and TCP/IP (preferred)
- Microsoft Exchange and SQL Server (preferred)
- VMware vSphere (preferred)
- Knowledge of back up technologies (preferred)
- Knowledge of security practices and policies (preferred)
- Associates degree in IT-related curriculum.
- Relevant and significant industry experience may provide as a substitute for the education requirement. (preferred)
- CompTIA A+ (preferred)
- Microsoft 365 Certified: Modern Desktop Administrator Associate MD100 MD101 (preferred)
- Microsoft 365 Fundamentals (preferred)
- CompTIA Network+ (preferred)
Benefits
- Hybrid environment
- Paid time off including paid holidays and floating holidays
- Bonus potential based on individual and company performance
- Highly competitive and flexible medical, dental, and vision benefits plans
- 401(k) with employer match
- Tailored Life and Disability insurance plans
- Full reimbursement for approved professional certification and career enriching opportunities
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