• Modalidad 100% Remota • Turnos rotativos • Atención con el canal tradicional (telefónica y correo electrónico) y Digital (chat corporativo, ChatBot, Asistente Virtual, herramienta web (Portal TI) en procesos de Incidencia, requerimiento y consultas. • Brindar una herramienta de solución aplicada de IA para atenciones de solicitudes de incidencia, requerimientos y/o consultas. • Asistencia a los usuarios en la funcionalidad de aplicaciones y microinformáticas.

Role Description As an IT Engineer at Function Health, you’ll play a hands-on role in keeping our team productive, secure, and well-supported. You’ll manage laptops, resolve technical issues, improve onboarding/offboarding workflows, and help enforce the tools and processes that support our fast-paced, mission-driven environment. As an early member of our team, your contributions will play a critical role in shaping the future of our member experience as we scale from currently thousands of members to millions. This role is best suited for those energized by fast-paced environments, excited to build in a high-growth setting, and deeply motivated by our mission at Function. If you're looking for meaningful challenges, dynamic work, and the opportunity to make a real impact—we’d love to meet you. Key Responsibilities - Provide technical support to employees for devices, software, and account issues. - Manage onboarding/offboarding tasks to ensure timely and secure access across systems. - Maintain and improve IT processes and documentation (e.g., checklists, runbooks, automation scripts). - Enroll and monitor laptops in MDM and ensure endpoint protection is running. - Administer SaaS and productivity tools like Google Workspace, Slack, Notion, etc. - Partner with Security to roll out device, account, and data protection policies. - Track IT assets, manage inventory, and support device lifecycle operations. - Triage IT requests, escalate complex issues, and follow through to resolution. - Support internal audits by maintaining access logs, asset records, and process documentation. Qualifications - 3–5 years in an IT support, helpdesk, or systems admin role. - Strong troubleshooting skills across macOS, SaaS tools, and identity/access systems. - Experience with MDM, endpoint protection, and identity tools (Okta a plus). - Familiarity with scripting or automation (e.g., Bash, Python, no-code tools). - Able to manage support queues with empathy, urgency, and professionalism. - Prior experience supporting a fully remote global team within a start-up environment ideal. - Clear communicator who documents work well and can train others as needed. - Bonus: Experience in healthcare or other compliance-focused environments (HIPAA/SOC 2). - Bonus: Experience using GAM or other admin automation tools. Benefits - Competitive salary and benefits package. - Flexible working hours. - Dynamic work environment where creativity and innovation are encouraged.

Role Description The IT Analyst – Support plays a critical role in ensuring the seamless operation of the organization’s technology environment. As the first point of contact for technical support, this role directly impacts employee productivity by providing timely solutions for software, hardware, and networking issues. Working closely with the IT Support Team Manager and collaborating with cross-functional teams, the IT Analyst delivers responsive, detail-oriented, and customer-focused service that supports the company’s broader goals. This position requires someone who is both innovative in identifying process improvements and supportive in assisting end users with training and troubleshooting. The IT Analyst – Support contributes to a cohesive work environment by ensuring consistent communication, documenting resolutions, and maintaining strong relationships across the organization. At its core, this role is dedicated to enhancing operational efficiency and supporting the company’s technology-driven success. Qualifications - Bachelor’s degree in Information Technology, Computer Science, or related field preferred. - 1-3 years of IT support experience, including telephone and email support for software and hardware issues. - Proficiency with Windows OS, Microsoft Office, and other standard desktop applications. - Knowledge of networking protocols and fundamentals. - Experience with O365 preferred. - Knowledge of VOIP phone systems a plus. - Familiarity with Yardi property management software and/or residential real estate industry experience a plus. - Strong troubleshooting and problem-solving abilities. - Ability to communicate technical information to non-technical users. - Superior customer service skills with excellent telephone etiquette. Requirements - Serve as the first point of contact for all end user support requests, including software, hardware, and networking issues. - Provide timely diagnosis, resolution, and documentation of issues in the ticketing system. - Deliver exceptional customer service through clear communication and professional support, including managers and executives. - Install, upgrade, and maintain end user software applications. - Provide support for standard software, including Microsoft Office, Windows OS, O365, and the company intranet. - Assist in training end users on tools and applications as needed. - Work collaboratively with IT team members and other technical personnel across departments. - Communicate effectively with business leaders and key stakeholders regarding technical solutions and updates. - Follow departmental standard operating procedures and meet SLA requirements. - Assist with documentation updates to ensure accuracy and alignment with evolving processes. - Identify and recommend improvements to IT support processes and procedures. - Tasks or duties not outlined in this job description may be required to contribute to the organization's success and efficiency. Benefits - Employee referral payment program - Educational Enhancement Program - Tuition Reimbursement - Medical, Dental, and Vision benefits - Life/ AD&D Insurance - Paid Parental Leave - Long and short term disability - Retirement Plan - 401(k) Plan - Volunteer & Community Service Opportunities - Discount on an apartment at any one of our properties

• Answer incoming calls/emails from customers to provide basic help desk support and troubleshoot user problems. • Provide professional customer service and timely resolution or escalation of issues. • Perform user data corrections and respond to questions. • Assist users with moving their accounts between locations, updating contact information and setting up alerts on multiple devices. • Send more complicated user issues to appropriate hierarchy for troubleshooting. • Learn fundamental operations of commonly used software, hardware and other equipment. • Accurately log all service requests and document resolutions using call tracking software. • Educate end users on appropriate system use and share technology best practices. • Exercise patience and professionalism during stressful situations.