• Create and maintain clear, accurate documentation on product functionality and best practices • Author step-by-step tutorials covering file system management, service troubleshooting, log analysis, firewall setup • Develop SOPs and compliance documentation related to security and incident management • Utilize AI-driven content optimization and SEO best practices • Collaborate with stakeholders to stay current on product developments and technologies • Analyze customer feedback and usage metrics to guide content strategy • Support creation of supplemental learning assets like videos and assessments • Advocate for continuous improvement in content quality and processes

Company Description ansr source designs, develops, and delivers customized learning experiences and content with speed, scale, and sophistication. Partnering with leading universities, corporations, learning technology companies, and publishers, our global team of more than 200 in-house learning experts works together to accelerate better ways to learn. Job Description ansrsource is hiring Freelance Subject Matter Experts - Science with expert knowledge in Elementary Science Methods, Technology, and Society for an assessment writing and accuracy check project. This is a remote freelance opportunity with flexible timing. Please find below the required details. SMEs must have the following credentials: Qualifications Master’s degree in Science (with a PhD preferred) Additional Information All your information will be kept confidential according to EEO guidelines.

• Assist in creating and updating: -Help Center articles -Feature documentation -Onboarding guides -Release notes -Internal process documentation • Work closely with Product Managers and Engineers to understand new features • Translate complex product functionality into clear, customer-friendly documentation • Support documentation for integrations and APIs (where applicable) • Help structure and maintain our knowledge base • Ensure documentation aligns with product updates and releases • Structure and maintain documentation in tools such as Notion, Confluence, GitBook, or similar

• Represent the Training and Documentation department on project teams. • Research, outline, write, edit, and proofread documentation within the time frames established by a project schedule. • Use source material, as well as interviews with subject matter experts, to obtain information for documentation purposes. • Create and execute documentation plans. • Follow established department guidelines in revising existing documents, writing all or portions of new documents, and submitting documents for review. • Conduct tests and solicit input to ensure the clarity, completeness, technical accuracy, and quality of the documents produced. • Review other technical writers’ documentation (as assigned) to ensure editorial and/or technical quality. • Prepare releases of new and revised documentation. • Remain abreast of technical writing standards. • Perform other duties as assigned.