• Assist in creating and updating: -Help Center articles -Feature documentation -Onboarding guides -Release notes -Internal process documentation • Work closely with Product Managers and Engineers to understand new features • Translate complex product functionality into clear, customer-friendly documentation • Support documentation for integrations and APIs (where applicable) • Help structure and maintain our knowledge base • Ensure documentation aligns with product updates and releases • Structure and maintain documentation in tools such as Notion, Confluence, GitBook, or similar

• Represent the Training and Documentation department on project teams. • Research, outline, write, edit, and proofread documentation within the time frames established by a project schedule. • Use source material, as well as interviews with subject matter experts, to obtain information for documentation purposes. • Create and execute documentation plans. • Follow established department guidelines in revising existing documents, writing all or portions of new documents, and submitting documents for review. • Conduct tests and solicit input to ensure the clarity, completeness, technical accuracy, and quality of the documents produced. • Review other technical writers’ documentation (as assigned) to ensure editorial and/or technical quality. • Prepare releases of new and revised documentation. • Remain abreast of technical writing standards. • Perform other duties as assigned.

• Write, edit, and format safety manuals, policies, procedures, and guidance documents. • Refresh and revise existing documents to ensure accuracy and compliance with current OSHA/HSE standards. • Draft materials for construction site safety meetings and toolbox talks. • Prepare clear, concise summaries and follow-ups from safety meetings and client engagements. • Incorporate regulatory requirements and best practices into content by researching OSHA and industry standards. • Ensure all documents are delivered with exceptional attention to detail, accurate technical information, consistent terminology, and proper formatting. • Collaborate with subject-matter experts to validate technical content. • Prioritize and manage multiple projects concurrently while meeting deadlines. • Track deliverables to ensure timely completion with minimal revision cycles.

• Create high-quality documentation that clearly explains Platform One DevSecOps product features and benefits for various user groups. • Collaborate with engineers, product owners, Value Stream teams, and developers to gather technical information and clarify documentation needs. • Develop and maintain: -User guides -Online help systems -Tutorials -UI text -Developer documentation -End-user documentation • Translate complex technical information into accurate, user-friendly documentation. • Conduct content strategy and scoping sessions to ensure complete and valuable product information is captured. • Work in Git-based repositories using Markdown and version control best practices. • Review and update documentation to align with product releases and feature updates. • Improve existing documentation for clarity, structure, and usability.