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Technical Content Specialist

Technical WriterTechnical WriterOtherRemoteSeniorTeam 1,001-5,000Since 2021H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

117 days ago

Salary

0

Seniority

Senior

EnglishLinux

Job Description

Technical Content Specialist

Newfold Digital

• Create and maintain clear, accurate documentation on product functionality and best practices • Author step-by-step tutorials covering file system management, service troubleshooting, log analysis, firewall setup • Develop SOPs and compliance documentation related to security and incident management • Utilize AI-driven content optimization and SEO best practices • Collaborate with stakeholders to stay current on product developments and technologies • Analyze customer feedback and usage metrics to guide content strategy • Support creation of supplemental learning assets like videos and assessments • Advocate for continuous improvement in content quality and processes

Job Requirements

  • Subject matter expert in relevant tools, processes, and products
  • Experience authoring or editing content in a technical environment
  • Strong analytical and problem-solving skills
  • Excellent written communication skills in English
  • Familiarity with knowledge and content management systems such as Pega, Confluence, and Atlassian Suite
  • Solid understanding of web standards, including HTML, CSS, and SEO best practices
  • Familiarity with visual and multimedia tools (e.g., Adobe Creative Cloud, Snagit)
  • Hands-on experience working in Linux environments
  • Ability to accurately capture, interpret, and format command-line output
  • Proven experience creating Standard Operating Procedures (SOPs)

Benefits

  • Health Insurance options to fit you
  • HSA
  • Medical
  • Dental
  • Vision
  • Matching 401K
  • Life/AD&D/STD/LTD
  • Tuition Reimbursement
  • Pet Insurance
  • Generous vacation policy

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