• Own project management plans for talent and rewards cycles, including timelines, RAID tracking, and follow-ups to keep workstreams on track • Coordinate across stakeholders and time zones to ensure clear communication and consistent execution of talent processes • Execute operational workflows with a high degree of accuracy, including managing manual processes and data updates across systems • Partner with stakeholders to support communications, including scheduling sends, maintaining distribution lists, and ensuring calendars are up to date • Identify opportunities to streamline workflows and apply automation (including AI tools like ChatGPT or Gemini) to improve efficiency over time

Role Description At H&R Block, your contributions will go far beyond any job description. When you join our team, you’ll add to the momentum of a forward-thinking company – one that defined an industry and is now leading its transformation. The Program Manager – Customer Care is the execution engine of the Customer Care Organization (CCO). You are the connective tissue across every function in the CCO positioned to make sure the strategy is executed with rigor, visibility, and accountability. As the Program Manager, you will report to the Director, Servicing & Strategy and own and execute the operating rhythms of the organization in service of building high-performing, client-centric teams and experiences. This is not a passive coordination role. The ideal candidate is a highly organized, detail-oriented operator who thrives in complex, fast-moving environments, can hold multiple workstreams simultaneously, and is equally comfortable running a leadership offsite and synthesizing data into a clear, executive narrative. Day-to-day, you’ll... - Operating Rhythm and Execution: - Own the end-to-end agenda, logistics, structure, and execution of all key internal operating moments — all hands, leadership meetings, team onsite, and quarterly and annual planning cycles. - Establish, document, and continuously improve operating cadences that create predictability, focus, and accountability across the CCO. - Maintain intake processes and recurring review forums (e.g., Monthly Goals Reviews), so they run consistently and deliver real value. - Drive the decision-making process by sequencing priorities, clarifying ownership, and connecting execution back to strategic outcomes. - Serve as the connective tissue across all functions within the CCO — coordinating across teams, flagging misalignments early, and keeping momentum alive on multiple workstreams simultaneously. - Strategy Enablement: - Maintain and update long-term strategy roadmaps, planning documents, and associated artifacts so they remain current and accessible. - Track progress against strategic priorities and surface risks, blockers, or misalignments early. - Coordinate the execution of annual and quarterly planning cycles — managing the logistics, templates, stakeholder coordination, and documentation so that the planning process runs smoothly. - Organizational Alignment & Integration Support: - Drive cross-functional alignment across the CCO by tracking dependencies, surfacing risks, and proactively resolving execution gaps across CCO initiatives. - Establish and maintain scalable operating mechanisms for headcount planning, career pathing, and leveling in partnership with functional leaders. - Support complex integration efforts for coordinating timelines, decision forums, and communication across teams. Qualifications - A BS/BA in a related field or an equivalent combination of education and experience. - 8 years experience with program management, consulting, strategy & operations in a complex, matrixed organization. - Demonstrated ability to manage multiple high priority workstreams simultaneously without losing rigor or quality. - Experience supporting or partnering closely with Director and VP level leaders. - Strong judgment with the ability to operate effectively in ambiguity, drive clear decision-making amid competing priorities and constraints. - Comfort with data and analytics – you can pull, interpret, and visualize information to support decisions. - High organizational discipline – you build systems, not just to-do lists. You think in frameworks to implement scalable processes. - An ownership mindset that is proactive, not reactive; comfortable with unglamorous coordination work while driving highly visible, complex initiatives simultaneously. - Exceptional written, oral, and interpersonal communication skills. Strong presentation abilities to effectively communicate with and influence a wide range of audiences at all levels of the organization. Benefits - Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage. - Can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program. - Are automatically enrolled in Business Travel Accident Insurance. - Receive Associate Tax Prep benefit. Company Description Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey.

Role Description - Create tasks and deliverables regarding common requests within the financial management domain. - Diagnose and solve real issues in financial management to support AI research. - Contribute expertise to advance research and infrastructure for next-generation machine learning systems. - Work independently and asynchronously to meet deadlines and improve AI model performance. - Collaborate with AI research teams to enhance model outputs and training data quality. Qualifications - 4+ years professional experience in financial management. - Excellent written communication with strong grammar and spelling skills. Requirements - Start Date: Immediately Benefits - Compensation: $90–$150/hour - Location: Remote - Duration: 3–4 weeks - Commitment: 15–30+ hours/week Application Process - Upload resume - AI interview based on your resume - Submit form Resources & Support - For details about the interview process and platform information, please check: Interview Process - For any help or support, reach out to: support@mercor.com

Role Description We are seeking an experienced Program Manager to support a large-scale financial institution merger within a highly regulated environment. This role is focused on hands-on program execution, ownership of complex workstreams, and delivering results across technology, operations, compliance, and business functions. This is not a general project management or coordination role. Candidates must have direct, verifiable experience managing mergers within banks, credit unions, or regulated financial services organizations. Profiles limited to task tracking or meeting facilitation will not be considered. Qualifications - Highly execution-oriented and comfortable working in the weeds - Experienced managing complexity, regulatory constraints, and high-level stakeholders simultaneously - Accountable for full program ownership, not support or coordination only - Confident engaging with executive leadership in high-visibility environments - Experience supporting financial institution mergers or acquisitions is required and non-negotiable Key Responsibilities - Own and manage merger program workstreams, timelines, dependencies, and risks across multiple functional areas - Build and maintain integrated master plans, dependency maps, and RAID logs - Coordinate activities related to Day 1 readiness, integration planning, and post-merger stabilization - Partner closely with technology, operations, compliance, risk, legal, and business leaders - Track and report program status through clear, concise executive-level updates - Identify risks early, drive mitigation plans, and escalate issues appropriately - Support governance routines including steering committees, working groups, and executive forums - Ensure all merger activities align with applicable regulatory and compliance requirements Required Experience (Must Have) - Direct experience supporting mergers or acquisitions within a financial institution (bank, credit union, or regulated fintech) - Proven program-level ownership (not just project coordination or support) - Experience managing multiple concurrent workstreams (technology, operations, compliance, data, business impacts) - Familiarity with regulated environments (e.g., NCUA, FDIC, OCC, or state regulators) - Strong experience creating and managing: - Integrated program plans - RAID logs - Dependency tracking - Executive reporting materials - Demonstrated ability to work effectively with senior leaders and cross-functional teams - Experience with the Fiserv DNA core banking platform Nice-to-Have Experience - Credit union–specific merger experience - Exposure to core banking integrations, data migrations, or digital channel integration - Experience stepping into an in-flight or distressed merger program - PMP or equivalent certification (not required) Tools & Ways of Working - Experience with standard PM tools such as Smartsheet, MS Project, Jira, Excel, ServiceNow, or similar - Comfortable working in matrixed organizations with multiple vendors and partners - Strong documentation, communication, and executive presentation skills What This Role Is Not - Not a purely strategic or advisory role - Not a PMO coordinator or note-taker role - Not a fit for candidates without prior financial institution merger experience Job Type & Location This is a Contract position based out of Tukwila, WA. Pay and Benefits The pay range for this position is $75.00 - $90.00/hr. - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on May 8, 2026.