• Own the development, governance, and ongoing maintenance of technical documentation across InN Pricing and Open Access Pricing, ensuring alignment with product releases, operational workflows, and client (internal and external) needs • Independently synthesize complex technical, product, and operational information from multiple sources to document new or changing product functionality • Write, format, edit, and proofread process, procedural, and technical information for technical and non-technical users • Lead documentation planning and execution in alignment with product roadmaps and release timelines, proactively identifying risks and resolving gaps that could impact delivery or client understanding • Design, maintain, and continuously improve a centralized documentation repository that serves as a source of truth for internal teams and external stakeholders • Collaborate with Marketing department to publish and maintain templates for written documentation including those produced by others (technical specifications, RFP responses, presentations, etc.), driving consistency, usability, and adoption • Make independent decisions regarding documentation structure, standards, and prioritization within established guidelines • Identify documentation gaps and recommend improvements that reduce operational risk, improve product adoption, or enhance client experience • Provide or coordinate special documentation services as required.

• Create and maintain clear, accurate documentation on product functionality and best practices • Author step-by-step tutorials covering file system management, service troubleshooting, log analysis, firewall setup • Develop SOPs and compliance documentation related to security and incident management • Utilize AI-driven content optimization and SEO best practices • Collaborate with stakeholders to stay current on product developments and technologies • Analyze customer feedback and usage metrics to guide content strategy • Support creation of supplemental learning assets like videos and assessments • Advocate for continuous improvement in content quality and processes

Company Description ansr source designs, develops, and delivers customized learning experiences and content with speed, scale, and sophistication. Partnering with leading universities, corporations, learning technology companies, and publishers, our global team of more than 200 in-house learning experts works together to accelerate better ways to learn. Job Description ansrsource is hiring Freelance Subject Matter Experts - Science with expert knowledge in Elementary Science Methods, Technology, and Society for an assessment writing and accuracy check project. This is a remote freelance opportunity with flexible timing. Please find below the required details. SMEs must have the following credentials: Qualifications Master’s degree in Science (with a PhD preferred) Additional Information All your information will be kept confidential according to EEO guidelines.

• Assist in creating and updating: -Help Center articles -Feature documentation -Onboarding guides -Release notes -Internal process documentation • Work closely with Product Managers and Engineers to understand new features • Translate complex product functionality into clear, customer-friendly documentation • Support documentation for integrations and APIs (where applicable) • Help structure and maintain our knowledge base • Ensure documentation aligns with product updates and releases • Structure and maintain documentation in tools such as Notion, Confluence, GitBook, or similar