Role Description Reports to the VP, Indirect Lending. Serves as the primary liaison between Landmark Credit Union and its network of participating dealerships. This role promotes indirect lending programs, builds strong dealer partnerships, and ensures compliance with lending policies. The position also provides market insights and performance data to senior management to support strategic decision-making. This role will provide support to our dealership partners in the northern region of Wisconsin. Qualifications - High school diploma or equivalent; Associate’s degree preferred. - Minimum of two years of indirect lending, sales, auto finance, vendor management, or other client-facing roles. - Equivalent combination of education and experience will also be considered. - This is a remote position. Associates must have a dedicated, quiet, and confidential workspace with reliable high-speed internet. - Residence in the northern Wisconsin market is preferred. - Proven ability to build and maintain strong business relationships. - Excellent verbal and written communication skills, with strong interpersonal and negotiation abilities. - Proven ability to independently organize work, balance multiple priorities, and manage projects in a high-volume, dynamic environment with strong attention to detail. - Proficient in Microsoft Office applications and strong analytical skill for performance reporting and trend analysis. - Ability to exercise independent judgement and discretion while maintaining a high degree of confidentiality. - Must develop a thorough understanding of company policies and procedures as they relate to this position. - Must comply with all company policies and procedures and all job-related state and federal laws and regulations. Requirements - Develops and maintains strong, trust-based relationships with new and existing dealer partners through regular phone calls, in-person visits, and training sessions. - Responsible for communicating relevant measures and standards pertaining to dealer performance with dealers and executing decisions and procedures resulting from Landmark Credit Union’s Indirect Dealer Due Diligence Program. - Educates dealers on Landmark’s products, processes, and compliance requirements. - Gathers and shares competitive intelligence, dealership trends, and policy changes with management. - Compiles and analyzes reports on dealer production, efficiency, profitability, and delinquency. - Drives loan and lease volume by actively promoting Landmark’s programs and identifying growth opportunities. - Offers recommendations to strengthen Landmark’s indirect lending strategy. - Communicates performance standards and provides guidance to help dealers meet expectations. - Implements corrective actions when necessary to maintain compliance and profitability. - Serves as a resource and advocate for dealers to ensure a positive partnership experience. - Presents findings and actionable insights to leadership. - Performs other duties as assigned. Company Description

• Maintain and expand the company's most valuable customer relationships • Drive revenue growth • Ensure exceptional customer satisfaction • Develop and implement strategic account plans • Build strong, professional relationships with senior executives • Identify customer needs and develop tailored solutions • Negotiate contracts and pricing agreements • Collaborate with internal teams • Monitor customer performance metrics • Conduct regular client meetings and presentations • Manage the sales pipeline and produce accurate forecasts • Respond promptly to customer inquiries and concerns • Represent the company at industry events, trade shows and client meetings

• Represent the company in field sales • Maintain relationships with the existing customer base, both in development/engineering and purchasing departments • Acquire new customers through solid technical knowledge, a confident presence, and strong negotiation skills

• Secure and strengthen existing business by delivering against contractual commitments and client KPIs. • Unlock new opportunities across our global network by shaping and executing smart, commercially-driven business development plans. • Own the client relationship as the primary point of contact, ensuring expectations are met, performance is reviewed, and issues are resolved quickly and professionally. • Create growth by identifying and delivering strategic business development opportunities across Oil, Gas and Chemicals Trade-related services, aligned to KPIs and budget expectations. • Lead global engagement by organising and attending regular client meetings at global, regional, and local levels, covering business development, performance reviews, technical governance, and improvement actions. • Manage commercial performance across assigned contracts including renewals, negotiations, and new contract opportunities. • Coordinate the global network, giving local operations support and oversight to keep delivery smooth, consistent, and aligned to client requirements. • Report clearly and confidently to the Global Head of KAMs, covering client overview, growth performance, KPIs, complaints/claims, bad debt, and key commercial/operational risks.