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Technology is our how. And people are our why.
Application Operations Lead
Location
Colorado
Posted
53 days ago
Salary
0
Seniority
Senior
Job Description
Application Operations Lead
Endava
• Serve as the single point of operational accountability for assigned applications and workflows. • Own incidents from intake through resolution, even when fixes span multiple teams or vendors. • Act as the escalation lead when issues cross traditional support boundaries. • Diagnose complex failures involving: • SaaS platforms • Identity and access systems • Data pipelines and integrations • Upstream/downstream dependencies • Rapidly determine where a failure occurred and why, distinguishing between: • Data correctness issues • Timing/latency issues • Distribution or entitlement failures • Reduce noise by ensuring issues are routed to the right team the first time. • Own and maintain authoritative end‑to‑end support diagrams for assigned platforms. • Create and evolve triage runbooks that define: • What to check • Where to check it • Who owns each correction step • Ensure documentation reflects real operational behavior, not just architecture. • Act as Tier 2.5 / Tier 3 escalation lead for complex operational issues. • Coordinate across engineering, integration, security, data, and vendor teams during active incidents. • Provide clear, confident communication during high‑impact situations. • Identify recurring failure patterns and systemic gaps. • Partner with engineering and product teams to reduce operational risk over time. • Enable centralized teams (ECC / Service Desk) through: • Clear escalation criteria • Validated runbooks • Knowledge transfer and coaching • Help define a repeatable operational playbook that can be applied to additional applications. • Identify opportunities to reduce manual effort through: • Dashboards • Data validation checks • Workflow automation • AI‑assisted analysis (where appropriate) • Focus on reducing operational drag, not just fixing individual incidents.
Job Requirements
- Strong experience supporting complex, integrated applications in production.
- Demonstrated ability to troubleshoot issues that span:
- Multiple systems
- Multiple teams
- Multiple vendors
- Deep understanding of:
- Application workflows
- Data movement and integrations
- Identity and access concepts
- Proven ability to operate effectively without formal authority.
- Excellent documentation and communication skills.
Benefits
- Robust healthcare and benefits including Medical, Dental, vision, Disability coverage, and various other benefit options
- Flexible Spending Accounts (Medical, Transit, and Dependent Care)
- Employer Paid Life Insurance and AD&D Coverages
- Health Savings account paired with our low-cost High Deductible Medical Plan
- 401(k) Safe Harbor Retirement plan with employer match with immediately vest
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