• Identify and model the dynamic behavior of autonomous vehicles to establish accurate baselines for motion planning. • Adapt and train control models to transition between diverse vehicle platforms. • Develop, optimize, and implement robust control stacks across the fleet to ensure safe and reliable operations. • Evaluate advanced control schemes for varying vehicle architectures. • Design and implement computationally efficient control and planning algorithms tailored to the hardware and compute limitations. • Verify and validate new control schemes directly on physical robots, overcoming bottlenecks when porting controllers to new platforms. • Lead architectural design discussions for controller level safety layer. • Develop and implement robust low-latency safety behaviors for our vehicle fleets operating in unstructured environments. • Deploy theoretical control schemes and multi-agent behaviors onto real-world robots operating in demanding, dynamic environments. • Serve as a resident planning and controls expert, filling critical knowledge gaps and guiding technical strategy for the engineering team.

• Develop and implement process improvements and risk mitigation strategies across the supply base. • Build and maintain strong relationships with internal and external customers, key partners, and stakeholders. • Influence decision-making through quality assurance, aligning efforts with customer priorities and mission success. • Interpret and communicate purchase order quality requirements to ensure supplier and subcontractor compliance. • Ensure product requirements are properly flowed down and adhered to by internal teams and sub-tier suppliers. • Assess supplier quality capabilities throughout the program lifecycle to meet objectives. • Identify and resolve supplier risks and systemic issues through root-cause analysis and corrective actions. • Drive continuous improvement using Six Sigma, lean methodologies, and other analytical tools. • Collaborate across Quality functions and Cross Business Teams (CBTs) to ensure rapid issue resolution. • Oversee First Article Verification, Source Inspection, and supplier assessments, audits, and reviews. • Resolve supplier risks and ensure compliance with program objectives.

• Full ownership of solution design for high-impact partner use cases including scheduling, booking, and provider configuration. • Serving as the technical lead during implementations to define success criteria and cutover strategies. • Building and fostering relationships with partners by creating high-quality prototypes and POCs that de-risk adoption. • Staying abreast of latest developments in EHR capabilities and healthcare interoperability. • Working with cutting edge GenAI tools and technology. • Mentoring Partner Engineers and partnering with Business Development on standardized handoff patterns.

Company OverviewAt Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department OverviewMotorola Solution's Video Security & Access Control Division is defining the future of the security industry through innovative award-winning end-to-end solutions. We design, develop, and manufacture advanced AI, video analytics, surveillance cameras, and access control solutions that are changing the way people interact with their security systems. Our solutions are installed around the globe spanning many industries and we are constantly pushing the envelope to deliver new leading-edge features to our customers. The Avigilon Alta Video team is responsible for the cloud video security portfolio within the Video Security and Access Control business unit of Motorola Solutions. Job DescriptionYou will love this role if you enjoy solving complex problems! You will become the bridge between our customer-facing support team and the development team and you will quickly become critical to the business. Working alongside the hardware & software development engineers and closely with our global customer support team, the Alta Video Engineering Escalations team is the external-facing side of the R&D organization. We are justifiably proud to hire escalations engineers who are recognized as the best in the industry. Support queries are initially handled by Motorola’s partner network, with more complex cases being passed to Motorola’s global support team. The most complex issues are passed onto the relevant Escalations team for the product. Your role involves investigating, solving and managing these often difficult and challenging issues. In order to be successful you will have to work closely with the support team, R&D, product test group, sales, the documentation team and partners in replicating and diagnosing issues. You will need to meet tight deadlines, sometimes under pressure, while effectively managing priorities and communicating progress. One of the great attractions of the role is the detailed knowledge you will gain on the full functionality of our advanced cloud video security products as well as many leading 3rd party products. Responsibilities: - Become an expert on all of our products, on related industry products and how they are used together. - Take ownership of escalated support issues and ensure each one is managed through to the point that it is resolved to the customer’s satisfaction and within established SLA’s. - Minimize development and test times by gathering accurate descriptions of environments and symptoms seen by customers and providing expert insights. - Reproduce customer issues in our lab and troubleshoot complex functional and integration issues by analyzing logs by using deep inspection tools (e.g. network packet traces). - Engage with the development and test teams to demonstrate how to reproduce problems - Test code changes and “work arounds” to verify fixes. - Provide accurate information on the status of support cases and communicate progress back to customers. - Provide expert advice on our products to the sales and support teams. - Contribute to an ongoing program of process improvement - Assist the technical documentation group with content for the product and support documentation - Occasionally you may need to undertake site visits to customer locations We are looking for someone who can: - Demonstrate outstanding technical ability or who has achieved excellent academic results from a recognized university in a Science, Computer Science, Networking, Telecommunications or Cybersecurity. - Demonstrate a genuine interest in learning about new technologies with a passion for solving complex problems and reverse engineering things. - Conduct full stack troubleshooting of the Alta Video Solution including, network, hardware and software - Have a strong attention to detail. - Demonstrate excellent verbal and written communication skills - Able to collaborate with Engineering and Product teams to test new products and identify bugs. - Ability to write technical knowledge base articles and whitepapers. It is considered a bonus if you have: - Experience with Linux, APIs, Python or other coding languages - Experience of video surveillance devices and protocols such as ONVIF - A good understanding of networking fundamentals and troubleshooting including HTTP/HTTPS, TLS, VLANs, TCP/IP, DNS, NAT, DHCP, firewalls and software systems. - Experience working in a customer facing role but also interacting with R&D teams - Experience working with video surveillance solutions Target Base Salary Range: $105,000-123,000 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. #LI-CA1 Basic Requirements - 4+ years of engineering or technical support experience - Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position Travel RequirementsNone Relocation ProvidedNone Position TypeExperienced Referral Payment PlanYesOur U.S. Benefits include: - Incentive Bonus Plans - Medical, Dental, Vision benefits - 401K with Company Match - 10 Paid Holidays - Generous Paid Time Off Packages - Employee Stock Purchase Plan - Paid Parental & Family Leave - and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.