• Deliver product demonstrations, onboarding sessions, and environment reviews • Manage customer support cases across email, chat, phone, and community forums • Support customers in deploying and optimizing Patch My PC solutions • Build and maintain strong knowledge of Patch My PC products and platform capabilities • Develop expertise in supporting technologies such as Configuration Manager, Intune, and WSUS • Lead an average of 3 to 4 customer-facing calls per day • Participate in webinars, training sessions, and community engagement as needed • Stay current on platform updates and industry trends and share insights with the team

• Configures QGenda solution using customer requirements and best practices while taking into account ease of use and maintenance of the configuration for the customer and QGenda Customer Success team • Prepares for and leads implementation & customer training calls as appropriate, documents final configuration of QGenda setup, and transfers knowledge effectively to Customer Success • Work cross functionally with (Technical Account Managers) TAM’s, Project Coordinators and Project Managers, Customer Success Managers (CSM’s) and other QGenda resources, to ensure all customer requirements are scoped and delivered • Maintain task plans and timelines in workflow management system and customer success platform (CSP) • Escalate to management when customer’s success criteria are in jeopardy and when customers are dissatisfied with progress and movement of the on-boarding process

Role Description Monarch is seeking an Implementation Analyst who will work within an energetic professional services team for our client, a market-leading Software as a Service (SaaS) company. The role is responsible for designing and configuring the software platform for our client’s customers in response to their specific business requirements. This position involves: - Client-facing consultative work - Behind-the-scenes platform design - Configuration, data analysis, and data manipulation Qualifications - Bachelor’s degree from an accredited college or university - Organization, effective time management, and ability to multitask - Strong analytical and creative problem-solving abilities - Comfort with Microsoft Excel, familiarity with basic Excel functions - Ability to adapt to rapidly evolving situations - Strong sense of personal responsibility and ownership over your work - Willingness and love of learning new technology, new processes and procedures, and new business models Requirements - Analyze client legacy data sets to understand the impact of the data on system design - Drive and manage new client implementations from start to finish - Provide guidance, assistance, and support to customers from initial requirements gathering to technical platform configuration and training - Manage client and internal stakeholder relationships throughout the implementation process - Earn trust by delivering accurate, timely, and comprehensive responses to inquiries - Work closely with SaaS engagement teams to facilitate consistent customer experiences and go-lives - Map, collate, and normalize disparate data sets for import into the platform using Microsoft Excel - Provide consultative system design and industry best practice recommendations - Hold both client customers and internal team members accountable to project timelines and budgets - Work with multiple customer implementations concurrently - Analyze and understand client data as an important factor influencing system design - Leverage and develop best practices for each data environment and client vertical Benefits - Work From Home (100% remote!) - Health Care Plan (Medical, Dental & Vision) for employee and family - Collaborative culture: virtual events and swag - Training & Development - Individual Training Budget - Certifications are encouraged with bonuses - Mentoring Program with bi-weekly 1:1s - Up-to-date technologies, tools, and methodologies - Parental Leave (Maternity & Paternity) - Flexible PTO plan - Retirement Plan (401k)

Title: Privacy Specialist Location: Shakopee, MN (GHQ) United States Job Description: Join us at Entrust At Entrust, we're shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely. Get to Know Us Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It's the curiosity, dedication, and innovation that drive our success and help us anticipate the future. Position Overview: The Privacy Specialist serves as a key internal resource for privacy and compliance matters across Entrust. In this role, the Privacy Specialist will proactively manage policies, third party vendors, and program implementation and compliance at Entrust. The Privacy Specialist will manage privacy processes such as DSARs, RoPA, DPIAs, Vendor Reviews, Training and Awareness, Audit and Reporting, and Customer and Business Inquiries. This role partners closely with Legal, IT, Security, Product, HR, Marketing and other cross-functional stakeholders to enhance and scale privacy practices and streamline workflows. Responsibilities: Program Implementation & Project Leadership - Support the development, maintenance, and periodic review of privacy policies, standards, and operating procedures. - Lead privacy-related projects from planning through execution, ensuring accountability and timely delivery. - Conduct and maintain RoPA, DPIAs, and risk assessments to identify and mitigate potential issues. - Assist with internal and external audits by coordinating information requests, gathering documentation, and maintaining audit readiness. Privacy Operations & Vendor Oversight - Handle initial review of privacy inquiries through our legal operations platform, leveraging existing guidance and knowledge repositories to provide first-line responses. - Conduct third-party vendor and partner privacy reviews and assess risk using established tools and frameworks (e.g., Omnea). - Monitor the Privacy team inbox, routing issues, escalating concerns, and ensuring timely follow-up. - Assess incoming Privacy by Design forms, arrange stakeholder engagement, and contribute to assessment readiness. Additional Duties - Coordinate privacy training updates and releases, including managing content refresh cycles, and maintaining training records. - Manage firmwide privacy communications, including drafting announcements, preparing materials, and developing privacy metrics and dashboards. - Identify opportunities for continuous improvement in Entrust's privacy program. Qualifications: Basic Qualifications - Bachelor's degree in Legal Studies, Data Privacy/Science, Information Governance, Business Administration or a related field (or equivalent work experience). - 2+ years of experience in privacy, compliance, risk, or related roles. - Working knowledge of major privacy regulations (e.g., GDPR, CCPA) and the ability to apply requirements to operational tasks. - Experience with vendor oversight processes, including reviewing intake materials and coordinating follow-up responses. - Familiarity with privacy and workflow management tools (e.g., OneTrust, TrustArc, Omnea, Asana, ServiceNow, JIRA). - Strong communication and documentation skills, with the ability to collaborate effectively across various functions. - Experience coordinating cross-functional meetings, preparing materials, and supporting reviews. Preferred Qualifications: - Professional certifications such as CIPP/E, CIPP/US, CIPM, or CIPT strongly preferred. - Strong analytical and problem-solving skills. - Excellent written and verbal communication, with the ability to influence without authority. - Ability to navigate and balance risks in ambiguous and complex situations. - Effective teamwork and collaboration across global and cross-functional teams. - High motivation and adaptability. - Strong organizational and stakeholder management skills. - Ability to interpret numeric data for reporting and risk analysis. - Comfort using privacy or compliance tools (e.g., OneTrust, TrustArc, Omnea, Asana). - Strong attention to detail and process-oriented approach. Job Skills: - Privacy by Design and Risk Assessment: Ability to apply Privacy by Design principles in evaluating new products, processes, and vendor engagements, supporting consistent integration of privacy considerations across organizational initiatives. - AI and Machine Learning: Understanding of AI and machine learning models, with a focus on identifying and addressing privacy implications, data use limitations, and ethical considerations. - Working Knowledge of Privacy Laws: Familiarity with GDPR, BIPA, CCPA/CPRA, and other state-level or global data protection laws. Ability to align program management activities, vendor oversight, and company policies with evolving legal requirements. - Data Literacy: Strong skills in understanding, interpreting, and working with data, including identifying privacy risks in data collection, management, and use. - Vendor & Partner Management: Proven ability to conduct due diligence on external vendors and technology partners, ensuring accountability, quality, and compliance with privacy requirements. - Project Management: Skilled in developing and maintaining project plans, tracking deliverables, and coordinating cross-functional initiatives to support privacy team objectives. #LI-CV At Entrust, we don't just offer jobs - we offer career journeys. Here is what you can expect when you join our team: - Career Growth: Whether you're a budding developer or a seasoned expert, we're invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority. - Flexibility: Life is all about balance. Whether you're remote, hybrid, or on-site, we offer flexible options that fit your lifestyle. - Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow. We believe in securing identities-but it doesn't stop there. At Entrust, we're passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we're creating a community where everyone is encouraged to be themselves. Ready to Make an Impact? If you're excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let's build a more secure world-together. For US roles, or where applicable: Entrust is an EEO/AA/Disabled/Veterans Employer For Canadian roles, or where applicable: Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.