Monarch Financial Technology Solutions, Inc.

Role Description Monarch is seeking an Implementation Analyst who will work within an energetic professional services team for our client, a market-leading Software as a Service (SaaS) company. The role is responsible for designing and configuring the software platform for our client’s customers in response to their specific business requirements. This position involves: - Client-facing consultative work - Behind-the-scenes platform design - Configuration, data analysis, and data manipulation Qualifications - Bachelor’s degree from an accredited college or university - Organization, effective time management, and ability to multitask - Strong analytical and creative problem-solving abilities - Comfort with Microsoft Excel, familiarity with basic Excel functions - Ability to adapt to rapidly evolving situations - Strong sense of personal responsibility and ownership over your work - Willingness and love of learning new technology, new processes and procedures, and new business models Requirements - Analyze client legacy data sets to understand the impact of the data on system design - Drive and manage new client implementations from start to finish - Provide guidance, assistance, and support to customers from initial requirements gathering to technical platform configuration and training - Manage client and internal stakeholder relationships throughout the implementation process - Earn trust by delivering accurate, timely, and comprehensive responses to inquiries - Work closely with SaaS engagement teams to facilitate consistent customer experiences and go-lives - Map, collate, and normalize disparate data sets for import into the platform using Microsoft Excel - Provide consultative system design and industry best practice recommendations - Hold both client customers and internal team members accountable to project timelines and budgets - Work with multiple customer implementations concurrently - Analyze and understand client data as an important factor influencing system design - Leverage and develop best practices for each data environment and client vertical Benefits - Work From Home (100% remote!) - Health Care Plan (Medical, Dental & Vision) for employee and family - Collaborative culture: virtual events and swag - Training & Development - Individual Training Budget - Certifications are encouraged with bonuses - Mentoring Program with bi-weekly 1:1s - Up-to-date technologies, tools, and methodologies - Parental Leave (Maternity & Paternity) - Flexible PTO plan - Retirement Plan (401k)