• Deliver live virtual onboarding sessions for new and existing customers (school transportation teams, administrators, bus drivers, and tech users). • Tailor your delivery based on audience skill levels, goals, and feedback. • Serve as the main point of contact for onboarding-related questions during the training period. • Own design and execution of all post-training follow-up communication. • When needed, travel onsite with clients to deliver in person training. Travel time may be up to 35% of work days per month. • Manage customers to help them move them through the onboarding process by setting training times, following up on meetings, and checking in regularly with customers. • Help ensure that customers are moving smoothly through the onboarding process and ensure that no customers are left behind. • Monitor learner engagement and outcomes to continuously refine training approaches. • Partner with the Program Manager and Customer Success Manager teams to ensure smooth handoffs post-onboarding stage. • Create systems for customer knowledge retention to maintain a high level of trust with customers and create excellent experiences. • Develop a scope and sequence of skills that users need to use our core functions and additional features. • Collaborate with the Program Manager - Implementation, Education, and Professional Services and Customer Success Manager team to evolve training content. • Track training impact across accounts and help identify patterns or gaps in onboarding. • Over time, grow into a leadership role shaping training strategy, tools, and onboarding.

• Provide technical product and procedural training, both in person and virtually, to Resideo customers, channel partners, and internal technical support teams, supporting new-hire onboarding, new product introductions, conversions, wallet-share growth, and maintenance of existing business. • Effectively manage relationships with Resideo Sales, Contractors, Distributors, and other Channel Partners. • Act as a focal point for real-time Technical Support feedback on product performance for Resideo products spanning the gap between customer, technical support, quality, and engineering as needed. • Actively participate in new product BETA testing, evaluations, and launches for new products, services and feature sets. • Contribute to and help with the development of new training content and the improvement or updating of existing content. • Document, capture and report on non-typical product performance and customer issues as they arise in the field. • Attend industry related functions such as Trade Shows and Association functions when needed. • Keep accurate records of training executed and perform surveys to measure effectiveness. • Document all tasks and project activity. • Effectively manage Travel & Expense spend to minimize cost while maximizing results. • Support New Product Introduction and Train-the-Trainer activities for new products, technologies, and procedures. • Design and implement changes to points of interaction between the customer and Technical Support Associates to enhance the customer experience. • Identifies and communicates areas of improvements to leadership to enhance agent services to customers. • Perform other duties and tasks as requested.

Title: Lead Instructor - Client Location: U.S. Remote Job Description: Since 2011, General Assembly has transformed tens of thousands of careers through pioneering, experiential education in today’s most in-demand skills. As featured in The Economist, Wired, and The New York Times, GA offers training in web development, data, design, business, and more, both online and at campuses around the world. Our global professional community boasts 60,000 full- and part-time alumni — and counting. In addition to fostering career growth for individuals, GA helps employers cultivate top tech talent and spur innovation by transforming their teams through strategic learning. More than 21,000 employees at elite companies worldwide have honed their digital fluency with our upskilling and reskilling initiatives. GA has also been recognized as one of Deloitte’s Technology Fast 500, and Fast Company has dubbed us leaders in World-Changing Ideas as well as the #1 Most Innovative Company in Education. GA is at the leading edge of creating practical solutions to one of the most pressing challenges of our time - the future of work. As recognized by The World Economic Forum, BCG, the OECD and more, these are big challenges to which only a few companies are offering real solutions. In this role, you'll be speaking every day to corporate leaders who rely on GA to help them apply these solutions to their workforce of the future. Job Title: Lead Instructor Company: General Assembly Client: Confidential Lesson Date: May 7th Format: Fully Virtual Session Duration: 90-minute lesson + 30-minute client demo + prep time Compensation: $875 flat fee (inclusive of prep, demo, and delivery) Schedule Requirements - Client Demo: Must be available for a 30-minute demo session for the client (Date TBD). - Internal Prep: Available for asynchronous preparation, and internal dry-run sessions to ensure consistency at scale. - Live Delivery: May 7th (90-minute session). Role Overview General Assembly is seeking a senior-level Lead Instructor to deliver a high-impact, 90-minute virtual training session on Generative AI tools for our client on May 7th. The ideal candidate is a "maestro" of virtual environments, capable of commanding a room of over 100 participants while managing complex logistics like breakout rooms and live, unscripted demonstrations. You will model how Enterprise AI tools can be integrated into workplace functions, maintaining a high-energy, engaging environment. Curriculum and content is already created, General Assembly is seeking a master trainer to facilitate. Key Responsibilities & Requirements 1. Virtual Facilitation & Room Mastery - Command the Room: Expertly manage and engage a virtual audience of 100+ participants. - Orchestration: Act as a maestro of virtual platforms—managing breakout rooms, screen sharing, and stakeholder engagement simultaneously. - Adaptive Pacing: Read the room and adapt delivery for large groups, modifying tone and expectations based on learner abilities (from individual contributors to executives). - Live Facilitation: Provide spontaneous, "thinking-out-loud" live demos using real business use cases. You must be able to troubleshoot tool issues or prompt errors on the fly in front of a live audience. 2. Technical Expertise (Google AI Ecosystem) - Tool Mastery: Deep hands-on experience with Gemini, Gems, Notebook LM, and Google Workspace Studio. - GSuite Integration: Fluent across the full Google ecosystem (Sheets, Slides, Docs) and how AI features operate within them. - Advanced Prompting: - Apply structured and iterative techniques (e.g., Role, Objective, Specifics, or GCSE). - Use layered prompt engineering with document uploads to extract key actions and generate structured summaries. - Design multi-step prompt workflows and task chains that simulate decision-making. - Data Transformation: Use GenAI to transform unstructured data from multiple sources (PDFs, spreadsheets) into usable, presentation-ready content. 3. Instructional Leadership & Methodology - Industry Context: Experience in Food Delivery, Marketplace, Supply Chain, or Logistics is highly preferred to ensure use cases are relevant. - Scaffolded Approach: Articulate a structured learning path, explaining what GenAI is and how it supports specific business objectives. - Collaborative Leadership: Proactively coordinate with Associate Instructors (IAs) and lead team members through their responsibilities. - Professional Tone: Frame delivery as a "co-worker showing how I do this" rather than a traditional trainer, maintaining a contagious energy and passion for the topic. Required Qualifications - Senior Expertise: Proven experience in modeling Enterprise AI tools for professional workplace functions. - Google Specialist: Prior experience specifically with Google Suite tools is required (not just general AI knowledge). - Organizational Excellence: Hyper-organized and diligent in the preparation of content and instructional methodology. - Engagement Obsessed: A deep focus on creating an engaging student experience for every learner. Unless otherwise noted, remote positions can be performed from the following approved General Assembly operating countries. United States of America (states of operation may vary), Canada (provinces of operation may vary), United Kingdom, Australia, and Singapore.

Role Description e2L Coaches serve with humility, innovate strategically, and want to grow professionally. We are open to current and former teachers, instructional coaches, and leaders who are strong in best practices and systems thinking with a variety of educational backgrounds. The ideal candidate will be a culture fit with our team and have the ability to travel nationally, including overnight. e2L contracts service days with school districts and assigns them to our coaches, thus fulfilling e2L coach contracted days. Coaches have choice in the number of desired work days. Salary is based on anticipated coaching days. Our coaches typically work a range of 75-140 days per academic year on site. e2L Coaches are assigned to clients for a variety of reasons including: - Specialties/certifications - Experience - Geographic location - Needs of the district In addition to on-site coaching, we meet three times a year for planning and professional development. When coaches are not facilitating a contracted day, there are a few follow-up items that coaches could work on from home during a time that is convenient for the coach: - Creating resources for coachees / districts - Collaborating with e2L coaches and team leads on Google Hangouts - Scheduling travel and managing expenses - Corresponding virtually with coachees Requirements Typical Day On-Site: The majority of contracted days involve coaching of teachers, instructional coaches, or campus administrators. A typical day on site would include meeting individually with coachees throughout the day. Other coaching day responsibilities may include: - Conducting learning walks in classrooms - Meeting with administration, instructional coaches, technology coaches, librarians, etc. - Creating campus or district specific resources - Providing feedback to coachees - Modeling or co-facilitation with a coachee During a Coaching Session: We follow the eGROWE coaching model and utilize the e2L Studio Coaching Log. Onboarding will include training in the use of these resources. - Evidence - Goal Setting (utilize applicable e2L best practices rubric and coaching timeline) - Reality - Options - Will