EvenUp logo
EvenUp

EvenUp uses data and technology to help plaintiffs and attorneys achieve better legal outcomes.

Technical Program Manager, Enterprise

Technical Program ManagerTechnical Program ManagerFull TimeRemoteLeadTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

78 days ago

Salary

$150K - $170K / year

Seniority

Lead

Bachelor Degree7 yrs expEnglishPMPPythonSQL

Job Description

Technical Program Manager, Enterprise

EvenUp

• Serve as the primary owner of client outcomes, maintaining end-to-end accountability for the project lifecycle and proactively navigating obstacles to drive implementations to a successful, high-impact completion. • Develop and manage a comprehensive project plan for each customer enterprise platform delivery, ensuring alignment with customer needs and company goals. • Oversee workstreams including data migration, system configuration, user onboarding, change management, and go-live support. • Coordinate with Product, Engineering, and customer project teams to deliver on time and within scope. • Provide project health, status and risk management oversight, keeping various internal and external customer sponsors engaged. • Configure platform settings, including user permissions, workflow rules, and reporting tools, to meet customer requirements. • Ensure secure and scalable access controls, including API integrations, in collaboration with Engineering teams. • Lead User Acceptance Testing (UAT) to validate platform functionality and usability. • Deliver onboarding programs, including end-user training for operational staff and executive training for leadership teams. • Leverage change management principles to ensure training programs drive adoption and minimize disruption. • Design and implement customer adoption strategies using change management fundamentals to ensure high user engagement and platform success. • Develop and execute tailored adoption and programs, including stakeholder communication plans, training initiatives, and feedback loops to address resistance and build buy-in. • Drive user adoption through proactive change management, hands-on support. • Provide break-fix triage during platform deployment to address critical issues. • Monitor system performance and uptime to ensure reliability for customers. • Conduct regular status meetings with customers to gather feedback and ensure satisfaction. • Act as the primary point of contact for customer project teams, facilitating requirements gathering and adoption feedback. • Travel to customer sites (up to 30% travel) to support onboarding, training, and go-live activities. • Build strong relationships with enterprise stakeholders to ensure alignment and success.

Job Requirements

  • Bachelor’s degree, Business, Computer Science, or a related field. PMP, Agile, or similar change management certification preferred.
  • 7-10 years of program or project management experience in enterprise software delivery or SaaS environments, with a track record of leading enterprise scale initiatives.
  • Proven expertise in retiring legacy systems and migrating data to modern platforms, preferably using tools like Universal Migrator, SQL, automation.
  • Extensive experience in change management, including designing and executing customer adoption strategies using frameworks like ADKAR or Kotter.
  • Experience managing complex, cross-functional programs with enterprise customers in regulated industries.
  • Expertise in project management tools (e.g., Jira, Asana, MS Project).
  • Organizational Change Management experience. Knowledge of ADKAR, Kotters a plus!
  • Strong understanding of data schema mapping, transformation, and enterprise compliance requirements. Data migration tools (e.g., Universal Migrator, SQL, Python, etc.).
  • Advanced skills in change management, including stakeholder relationships, communication planning, and adoption measurement.
  • Excellent communication and stakeholder management skills, bridging technical and business teams.
  • Ability to design and deliver training programs and collateral for diverse user groups.
  • Proficiency in configuring workflows, permissions, and reports in enterprise platforms.

Benefits

  • Choice of medical, dental, and vision insurance plans for you and your family.
  • Additional insurance coverage options for life, accident, or critical illness.
  • Flexible paid time off, sick leave, short-term and long-term disability.
  • 10 US observed holidays, and Canadian statutory holidays by province.
  • A home office stipend.
  • 401(k) for US-based employees and RRSP for Canada-based employees.
  • Paid parental leave.
  • A local in-person meet-up program.
  • Hubs in San Francisco and Toronto.

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