Role Description The Growth Account Manager is a pivotal role that involves helping Coursera’s partners - both educational institutions and industry partners - succeed on our platform. The Growth Accounts team will focus on engaging, launching, and growing Tier 2 and 3 partners through revenue-generating activities. - Work with a large portfolio of 40+ accounts. - Advance partners to Strategic Accounts through increased account growth year-on-year, partner satisfaction, and partner engagement. - Build strong relationships with partners from their initial starting period to launching their educational content on Coursera. - Support partners in managing their entire content portfolio and look for growth opportunities. - Coordinate with internal teams, particularly marketing, operations, and product, to ensure smooth launches of new learning materials. - Serve as the single point of contact for partners, providing important information, training, and troubleshooting support. Qualifications - 7+ years of experience in account management, partner success, or a related role, ideally within the edtech or B2C sector. - Strong project management skills, with experience managing content launches and coordinating with cross-functional teams. - Excellent communication, relationship management, and problem-solving skills, with a focus on driving partner success. - Proficiency in using CRM systems (e.g., Salesforce) and data management tools to support account management. Requirements - Familiarity with online education content, platform support, and partner onboarding processes. - Experience implementing scalable account management processes to drive growth and efficiency. - Strong analytical skills, capable of using data to inform strategic recommendations and optimize partner outcomes. - Level-headed temperament, ability to make quick judgments and defend decisions. - Entrepreneurial drive with a resilient work ethic. - Experience with generative AI for optimizing effectiveness and efficiency. - Prior experience in consulting. - MBA or equivalent from a top university. Benefits - Flexible work environment: choose to work from home, a Coursera hub, or a co-working space. - Virtual hiring and onboarding process. - Opportunity to make a global impact and scale unique products exclusive to Coursera.

• Cultivating a high-performing partner ecosystem; driving initiatives that accelerate new business acquisition, expansion, and customer retention. • Serving as the primary lead for GSIs, SIs, AI/Tech Partners; prioritizing territory coverage and elevating technical proficiency across the partner network. • Leading joint account mapping, strategic planning, and QBRs to align partner capabilities with Collibra’s regional sales targets. • Driving rigorous joint pipeline reviews and forecasting to ensure predictable growth and market penetration. • Collaborating on high-impact marketing activities and roadshows. • Traveling within the region to cement partner loyalty, with occasional international travel for global Collibra summits.

Role Description The National Accounts Manager (NAM) is responsible for the retention and growth of assigned strategic accounts, which might entail regional or national fleets or other target customers. The role must capture revenue growth, enhanced profitability and increased customer loyalty and satisfaction in accordance with the company’s strategic sales and profit goals. - Establish clear and measurable growth goals for each national account and create a business plan or roadmap to meet or exceed the National Account sales and profit objectives. - When necessary, work with Engineering to develop custom solutions to meet the customer’s specifications. - Coordinate communication between the customer and internal supporting departments. - Work with customers and supporting vendors to provide adequate forecasting to Operations when a potential order could impact capacity or require the addition of a new cell to produce a high quantity of bodies for a new contract or customer. - Develop comprehensive knowledge of the competitive landscape, including product offerings, locations, marketing messages, services, etc., and communicate competitive, market and other appropriate information on a timely basis to the Director of Distribution Sales and other key leaders. - Generate ideas to improve internal and external processes to achieve higher performance in safety, quality, delivery, or cost for internal resources or the external customer. - Balance customer requests versus internal capabilities to ensure that unreasonable expectations for cost, lead-time, etc. are not promised to the customer. Qualifications - Bachelor’s degree in a Business, Marketing or a related field, or extensive practical experience. - Three (3) to six (6) years’ experience in outside sales. - Experience selling to national accounts preferred. - Minimum of three (3) years of outside sales experience with a focus in the heavy equipment and crane industries. - Manufacturing industry or background experience preferred. - Computer skills in Excel, Word, Outlook, SalesForce and PowerPoint. - Excellent oral, written, presentation, interpersonal and telephone skills. - Demonstrated ability to foster strong relationships with clients. - Demonstrated ability to navigate through long and extended sales cycles. - Demonstrated ability to manage an outside territory with little supervision. - Must possess outstanding time management skills. - Able to learn and retain product specific information to advise customers on product selections and requirements. Benefits - Comprehensive benefits package including Medical, Dental, Vision and Life. - 401(k) Savings Plan with Company Match. - Paid Parental Leave. - Tools Purchase Program. - Tuition Reimbursement. - 10 Paid Holidays. - Generous Footwear, Eyewear, and Safety Equipment Discount Program. - Paid Training and Development Programs.

Role Description This network-wide position, under the direction of the Pre-Access Manager, Kettering Health is responsible for facilitating the patient intake process by performing accurate data entry of patient demographic and insurance information for patients scheduled for admission, pre-admission, and outpatient services. - Reviews insurance benefits, authorizations/referral information, and upfront patient appropriate liability when required at each encounter to ensure accurate and complete billing. - Provides exceptional customer service to patients, providers, and all other departments. - Demonstrates through behavior Kettering Health’s mission, vision, and service standards as outlined in the organization’s training. - Maintains competence and uses critical thinking skills to promptly resolve consumer inquiries within assigned functional area(s). - Adheres to all established workflows, scripting, and department greetings. - Creates delightful customer experiences by setting proper expectations and consistently following through with end-users. - Documents all interactions and consistently updates consumer records in the relevant technology system(s). - Demonstrates appropriate customer-care skills such as empathy, active listening, courtesy, politeness, and helpfulness. - Achieves individual key department performance objectives such as quality assurance and productivity. - Maintains knowledge of Pre-Access and Kettering Health offerings to provide exceptional services. - Handles sensitive matters courteously and with professionalism, escalating with leadership when appropriate. - Adheres to department policies and procedures and HIPAA regulations. - Performs other duties as assigned by department leaders. Qualifications - High school diploma required. - One-year customer service experience required. - Previous registration/medical office experience preferred. - Demonstrated competency in working in teams and ability to effectively communicate with all levels. - Proficient in computer skills and phone skills. - Ability to function in a high-paced, often stressful environment while maintaining a respectful, caring, and professional manner. - Must have the ability to perform as a collaborative team member. Requirements - Ability to articulate the mission of Kettering Health and Pre-Access. - Strong attention to detail and ability to take initiative to resolve inquiries and issues. - Demonstrated personal commitment to promoting and providing excellent customer service. - Demonstrated interpersonal, customer relations, and communication skills; remains patient while interacting with consumers and colleagues. - Exhibits desire to continuously learn, improve service delivery, and work in a team environment. - Ability to listen and document notes simultaneously. - Ability to read, analyze, and interpret verbal and written instruction. - Maintains high energy and positive attitude. - Ability to remain calm under pressure. - Adapts to change and balances multiple priorities in a fast-paced environment. - Demonstrates regular, consistent, and punctual attendance. - Effective communicator in English, both orally and in writing. - Computer Proficiency: Microsoft Office Suite programs and basic keyboard typing skills. - Technological aptitude to accomplish additional programs and technologies, including CRM, telephony, electronic health records, and other potential systems. Company Description Kettering Health is a not-for-profit system of 14 medical centers and more than 120 outpatient facilities serving southwest Ohio. Our mission is to live God’s love by promoting and restoring health. Our commitment to our patients is to help individuals be their best. With that context, safety is our top priority. We provide an integrated system of healthcare experts committed to providing exceptional care.