• Utilizing Jira and Confluence support project teams with loading data, formatting templates, and creating job aides • Supporting project management and consultants by reviewing deliverables due and following up on financial updates • Working with consultants as needed on updating utilization to be able to report on financials timely.

• Lead end-to-end program management for the Global GTM Optimization initiative, including scope definition, integrated planning, execution, and delivery. • Manage complex, cross-functional, and global workstreams across regions, functions, and leadership levels to ensure alignment and progress toward defined outcomes. • Partner closely with senior leaders to ensure the program is aligned with corporate objectives, including growth acceleration and operational efficiency. • Establish and maintain clear governance, cadence, and reporting mechanisms to promote transparency, accountability, and timely decision-making. • Proactively identify risks, issues, and interdependencies; escalate and address them early while developing and implementing effective mitigation plans. • Translate complex concepts and program updates into clear, concise communications tailored for executive, functional, and regional stakeholders, supporting change adoption and long-term sustainability.

• Play a vital role in building and maintaining trust-based relationships with customers in Poland • Ensure continuity and strong local engagement through proactive communication • Lead the execution of complex project tasks to ensure deliverables meet customer expectations • Engage with customers on technical and operational matters, providing expert guidance • Develop and implement comprehensive project plans, coordinate with cross-functional teams • Analyze project performance data to optimize outcomes and enhance customer value • Evaluate project risks and changes requests, collaborating with project managers on mitigation strategies

• Oversee and execute full lifecycle client implementations from Sales handoff and kickoff through go-live and transition to Client Management. • Develop and manage structured project plans including timelines, stakeholder mapping, task tracking, and documentation standards. • Drive cross-functional accountability by clearly defining ownership, tracking commitments, and following through to completion. • Ensure deliverables are completed on time, within scope, and aligned with contractual and operational expectations. • Maintain clean, organized, and audit-ready implementation documentation. • Proactively identify implementation risks, operational gaps, and cross-functional dependencies. • Maintain structured risk documentation and develop mitigation plans to minimize downstream impact. • Establish and maintain structured implementation cadences including cross-functional check-ins, action tracking, and concise status reporting. • Escalate risks or scope concerns with clear impact assessments and recommended solutions. • Own escalations end-to-end, including root cause identification, coordination of cross-functional resolution, and documentation of lessons learned. • Serve as a primary client contact during implementation. • Communicate project status, risks, and mitigation plans clearly and consistently to internal and external stakeholders. • Facilitate productive meetings that drive decisions, alignment, and next steps. • Manage scope changes and shifting priorities by clearly communicating impacts, timelines, and required actions. • Demonstrate strong working knowledge of healthcare and pharmacy industry dynamics relevant to client implementations. • Support enrollment meetings and customer-sponsored health fairs as needed. • Track and report implementation KPIs to leadership. • Identify opportunities to improve implementation scalability, documentation standards, and cross-functional coordination. • Lead internal operational improvement initiatives related to implementation processes. • Contribute to the development of standardized playbooks and repeatable implementation frameworks.