Scripta Insights

• Own the product vision, strategy, and roadmap for Scripta's member and provider apps. • Champion the end-user experience — driving usability, accessibility, and design quality across both apps. • Design and refine product workflows and user flows that make complex member and provider tasks simple and intuitive. • Conduct market, competitive, and user research to identify opportunities and trends. • Gather, synthesize, and prioritize requirements from members, providers, and internal stakeholders. • Partner closely with UX designers and engineering to ship intuitive, high-quality front-end experiences. • Collaborate with UX designers on user testing and usability studies, turning research into product improvements. • Leverage AI tools to accelerate research, prototyping, workflow design, and day-to-day product work. • Define KPIs — including engagement, adoption, and satisfaction metrics — and track performance against them. • Manage the product backlog and prioritize features. • Use data and qualitative insight to drive decisions on product development and enhancements. • Develop and execute go-to-market strategies for new launches. • Create clear, compelling product messaging and positioning. • Partner with content designers to develop GTM messaging, in-product content, and marketing collateral — presentations, one-pagers, and website content. • Partner with marketing to build and run campaigns, including marketing automation. • Deliver product demos and enablement for sales and support teams. • Manage launch timelines, resources, and cross-functional communication.

• Design, develop, and maintain scalable backend services using Java and Spring, with increasing contributions to Python-based systems. • Provide technical leadership on architecture and system design in a multi-service, cloud-based environment. • Apply strong software engineering fundamentals to produce clean, maintainable, and well-tested code. • Partner with product, data, and engineering stakeholders to define and deliver complex features and platform capabilities. • Lead by example through code reviews, design discussions, and technical decision-making. • Identify and address performance, reliability, and scalability issues across services. • Mentor engineers and help elevate engineering best practices across the organization. • Stay current with relevant technologies and thoughtfully introduce improvements where they provide clear value.

• Oversee and execute full lifecycle client implementations from Sales handoff and kickoff through go-live and transition to Client Management. • Develop and manage structured project plans including timelines, stakeholder mapping, task tracking, and documentation standards. • Drive cross-functional accountability by clearly defining ownership, tracking commitments, and following through to completion. • Ensure deliverables are completed on time, within scope, and aligned with contractual and operational expectations. • Maintain clean, organized, and audit-ready implementation documentation. • Proactively identify implementation risks, operational gaps, and cross-functional dependencies. • Maintain structured risk documentation and develop mitigation plans to minimize downstream impact. • Establish and maintain structured implementation cadences including cross-functional check-ins, action tracking, and concise status reporting. • Escalate risks or scope concerns with clear impact assessments and recommended solutions. • Own escalations end-to-end, including root cause identification, coordination of cross-functional resolution, and documentation of lessons learned. • Serve as a primary client contact during implementation. • Communicate project status, risks, and mitigation plans clearly and consistently to internal and external stakeholders. • Facilitate productive meetings that drive decisions, alignment, and next steps. • Manage scope changes and shifting priorities by clearly communicating impacts, timelines, and required actions. • Demonstrate strong working knowledge of healthcare and pharmacy industry dynamics relevant to client implementations. • Support enrollment meetings and customer-sponsored health fairs as needed. • Track and report implementation KPIs to leadership. • Identify opportunities to improve implementation scalability, documentation standards, and cross-functional coordination. • Lead internal operational improvement initiatives related to implementation processes. • Contribute to the development of standardized playbooks and repeatable implementation frameworks.