• Manage projects under the direction of the Strategic Account Director • Understand the business challenges your client is facing and what strategic questions they are or should be asking • Help clients define and achieve their business goals • Prepare annual strategic/tactical plans for each client and individual campaign/project plans as needed throughout the year • Manage and strengthen client relationships • Propose, sell to clients, and oversee ideas and projects that are tied to clients’ objectives • Initiate and oversee Precision AQ activities on behalf of and in support of clients • Manage day-to-day client-Precision AQ communication on strategy and planning • Become a partner to each client, functioning as an extension of the client’s team • Closely manage clients’ budget and team efficiency to maximize return for clients and Precision AQ • Work with the internal team to exceed clients’ expectations • Mentor, train, and coach team members to facilitate growth and development

Role Description The Growth Account Manager (AM) owns the customer relationship and commercial success across a portfolio of mid-market (“Growth”) accounts. You will drive renewals, expansion, and long-term customer value — partnering closely with Solutions Engineers who lead technical implementation, while you focus on business alignment, relationship management, and growth. This is a high-impact, commercially-oriented role operating across a portfolio of 40–50 customers. What You’ll Do - Own renewals and expansion across your portfolio - Drive Net Revenue Retention (NRR) and identify growth opportunities - Serve as the primary point of contact and trusted advisor - Lead regular check-ins and business reviews - Align customer goals with NinjaCat capabilities - Proactively identify risks and coordinate resolution - Partner with Solutions Engineers, Product, and Support to deliver outcomes Success Metrics - Net Revenue Retention (NRR) - Renewal Rate (Gross Retention) - Expansion ARR - Customer engagement and stakeholder alignment - Growth in platform adoption and AI consumption Qualifications - 5+ years in Account Management, Customer Success, or Sales within SaaS - Strong commercial mindset — comfortable owning renewals and expansion - Experience managing a portfolio of mid-market or growth accounts - Excellent communication and stakeholder management skills - Highly organized and able to operate at scale across many accounts - Strategic thinker who can connect product capabilities to business outcomes - Comfortable navigating ambiguity in a fast-changing environment - Experience in marketing, data, or analytics platforms - Familiarity with AI, automation, or data-driven workflows - Experience with tools like ChurnZero, Salesforce, etc. Benefits - 100% Remote (Work from Home) - 4-Day Work Week - Unlimited Vacation - 401(k) - Health, Dental, Vision & Life Insurance - Inc. Magazine Best Place to Work & Glassdoor 4.7★ rating - Free books via NinjaCat’s reading program - Personal learning & development stipend - Monthly wellness reimbursement - The joy of using cat puns and memes daily 😸 Equal Opportunity NinjaCat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status, or any other legally protected characteristic. Applicants must be located and authorized to work in the US or Canada. At this time, NinjaCat does not offer visa sponsorship or transfers.

• Serve as a primary support contact for broker inquiries under the guidance of the Enterprise Account Executive • Provide timely, professional communication to brokers, loan officers, and processors • Manage inbound requests and assist with resolving routine questions, escalating more complex issues appropriately • Support outbound broker engagement efforts using CRM tools and communication platforms • Accurately log all broker interactions, requests, and follow-ups within the CRM • Assist in distributing product updates, rate changes, and program information to brokers • Support the creation and delivery of marketing and informational materials • Coordinate with internal operations teams to assist with loan-level support and ensure smooth workflows • Maintain organized records and ensure strong attention to detail across all tasks • Prioritize daily responsibilities to meet team deadlines and support overall productivity • Participate in team meetings, providing updates and actively learning from senior team members • Build foundational knowledge of mortgage products, programs, and the wholesale channel • Support additional tasks and initiatives as assigned

Role Description The dedicated Vice President, Strategic Partnerships is accountable for the overall success and contract execution for a high-profile Blue Cross Blue Shield Health Plan partner. The role is responsible for developing deep trusted relationships with C-suite executives and pharmacy/business leaders that drive strategic collaboration and promote long-lasting, mutually beneficial partnerships. You will also hold accountability for leading and developing a high-caliber, well-engaged client management team. Success is measured by client/market growth and retention, strategic leadership, financial performance, contract execution, employee engagement, and the overall satisfaction of assigned clients. As Vice President, you must be comfortable operating and leading in an extremely fast-paced, complex environment and able to quickly understand/interpret how market events (i.e., federal regulations, state/local regulations, CMS requirements, drug manufacturer events, etc.) impact Health Plan clients and to advise proactively and react accordingly. You must possess a high degree of confidence, PMB sophistication, leadership strength, and executive presence. This role also requires a well-demonstrated business/financial acumen; salesmanship; innovation and the ability to successfully drive complex projects. The role leads initiatives to collect and respond to market insights through strategy, product, and go-to-market actions allowing the Health Plans segment and OptumRx to achieve a dynamic and competitive marketplace position. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities - Own and execute multi-year, account specific strategies that drive growth, retention, margin expansion, and long-term partnership value. - Build and sustain C-suite and senior executive relationships with health plans and key consultant firms; serve as a trusted strategic advisor. - Lead executive governance, including operating committees, QBRs, and escalation management. - Maintain end to end accountability for contract performance, interpretation, and execution, ensuring compliance with commercial, regulatory, and financial terms. - Own P&L performance for assigned accounts, including operating budgets, revenue growth, upsell targets, and cost to serve management. - Lead renewals, amendments, and market checks in partnership with Pricing, Underwriting, Legal, and Finance. - Proactively identify and mitigate financial, contractual, regulatory, and reputational risk. - Partner with senior leaders across Optum Rx and Optum enterprise to deliver integrated client specific strategic plans. - Serve as executive sponsor for complex initiatives. - Ensure alignment between sales commitments, operational readiness, and delivery outcomes. - Set and enforce a metrics driven client management and service model, holding teams accountable for performance and outcomes. - Drive high client satisfaction and retention, including NPS performance. - Serve as senior escalation point for high profile or mission critical client issues. - Provide strategic input to product teams based on market intelligence, client needs, and consultant insights. - Partner with Sales on RFPs, finalist presentations, and growth pursuits, articulating a clear and differentiated value proposition. - Represent Optum Rx externally as a credible, visible market leader. - Lead, develop, and retain a high performing account management organization, including succession and bench planning. - Foster a culture of accountability, engagement, collaboration, and continuous improvement. Qualifications - 10+ years of healthcare industry experience, including progressive leadership roles and a proven track record of success. - 5+ years of Government Program (Medicare, Medicaid) experience, with solid expertise in regulatory and compliance requirements. - Deep knowledge of the PBM/managed care pharmacy industry, including evolving market dynamics, pricing, and contracting models. - Extensive account management experience with large, complex health plan clients, with demonstrated growth in responsibility, strategic partnership and contract management (interpretation, execution and negotiation). - Proven ability to engage and influence C-suite stakeholders, leading innovative, forward-thinking discussions. - Demonstrated success leading and developing high-performing teams to achieve business outcomes. - Proven deep financial acumen, including experience interpreting financial statements, identifying trends, driving strategic recommendations and managing client profitability. - Willingness to travel up to 25%. Preferred Qualifications - Registered Pharmacist or PharmD. - Experience partnering with sales and cross-functional teams to support RFP responses and finalist presentations. - Demonstrated ability to operate effectively and drive results within highly matrixed organizations. - Demonstrated success leading complex negotiations, utilizing solid communication, influence, and listening skills. - Proven solid program management experience, with the ability to lead complex initiatives end-to-end. Benefits - Comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase. - 401k contribution (all benefits are subject to eligibility requirements). Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.