eLEND Solutions logo
eLEND Solutions

The Real Deal. Digital finance for digital retailing, online and in-store.

Enterprise Account Representative

Account ManagerSalesFull TimeRemoteSeniorTeam 11-50Since 2003H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

37 days ago

Salary

0

Seniority

Senior

High SchoolEnglish

Job Description

Enterprise Account Representative

eLEND Solutions

• Serve as a primary support contact for broker inquiries under the guidance of the Enterprise Account Executive • Provide timely, professional communication to brokers, loan officers, and processors • Manage inbound requests and assist with resolving routine questions, escalating more complex issues appropriately • Support outbound broker engagement efforts using CRM tools and communication platforms • Accurately log all broker interactions, requests, and follow-ups within the CRM • Assist in distributing product updates, rate changes, and program information to brokers • Support the creation and delivery of marketing and informational materials • Coordinate with internal operations teams to assist with loan-level support and ensure smooth workflows • Maintain organized records and ensure strong attention to detail across all tasks • Prioritize daily responsibilities to meet team deadlines and support overall productivity • Participate in team meetings, providing updates and actively learning from senior team members • Build foundational knowledge of mortgage products, programs, and the wholesale channel • Support additional tasks and initiatives as assigned

Job Requirements

  • Foundational experience in customer service, support, or relationship-focused roles
  • Strong interest in learning mortgage products, programs, and the wholesale lending environment
  • Clear and professional communication skills, both written and verbal
  • High level of organization with the ability to manage multiple tasks simultaneously
  • Comfort using CRM systems, email platforms, and standard business tools
  • Detail-oriented mindset with strong follow-through and accountability
  • Ability to work independently while also contributing to a team environment
  • Receptiveness to coaching, feedback, and continuous development
  • Positive attitude with a willingness to learn and take on new challenges

Benefits

  • Competitive compensation structure
  • Comprehensive health, dental, and vision coverage
  • 401(k) plan
  • Paid time off and company holidays
  • Career development and growth opportunities within eLEND

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