• Own Engagement at Partner Schools • Build a Student Movement • Amplify Student Voices • "Vibe code", automate, scale

• Own people management end-to-end. Run weekly 1:1s, performance reviews, hiring, and onboarding. Be the manager your team can rely on for clear direction, honest feedback, and real development. • Build and maintain a QA function from scratch. Create a systematic process for reviewing response quality, identify patterns in gaps, and coach the team toward consistently hitting a high bar. • Design and manage team structure. Establish triage tiers, own scheduling across holidays and volume changes, and make sure the team is set up to handle whatever comes in. • Drive continuous process improvement. Identify inefficiencies in workflows and tooling, quantify their impact, and fix them — whether that means building a lightweight solution yourself or writing and managing an engineering ticket to completion. • Create and iterate on SOPs. Document how things should work, monitor whether they're working, and update them when they're not. Build processes that are durable, not just functional. • Translate client patterns into upstream fixes. Spot recurring themes in client questions and complaints, and turn them into clear, data-backed recommendations for the product team — reducing the volume of issues the team has to field in the first place. • Stay ahead of operational issues. When something unexpected breaks figure out the fix and build the safeguard so it doesn't happen again.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Be part of the tremendous growth opportunity in design and manufacturing solutions by joining the Customer Success team at Hawk Ridge Systems. As an industry leader for SOLIDWORKS and the Dassault Systèmes 3DEXPERIENCE platform, we are seeking a driven and customer-focused Customer Enablement Specialist who thrives on activation, engagement, and delivering measurable customer outcomes. - Drive SaaS activation, engagement, and adoption for assigned subscription customers - Partner with Account Managers to increase value realization, communication, and customer satisfaction - Set up and lead onboarding meetings to facilitate activation and product adoption - Manage activation and sales pipelines while forecasting weekly progress - Track monthly, quarterly, and annual quotas and team metrics within CRM systems - Respond to customers in a timely and professional manner - Provide non-technical customer support and conduct HRS benefit discussions - Support adoption of 3DEXPERIENCE, SolidProfessor, and A3D voucher programs - Collaborate cross-functionally with Sales, Customer Success, and internal teams to deliver exceptional service - Maintain accurate CRM documentation and activity logging - Assist in achieving departmental quotas and goals - Provide coverage and support for team members when needed - Demonstrate efficiency in time management, calls, and activation strategy execution Qualifications - 2+ years of B2B technical sales or customer-facing experience - Must be willing to work 8am - 5pm Central or Pacific Time Zone - Proven track record of meeting or exceeding sales or activation targets - Professional, assertive, and persuasive communication skills and the ability to build relationships across all levels - Ability to forecast sales goals and SaaS activations using analytics - Strategic thinking and planning skills aligned with customer success initiatives - Self-starter who takes initiative and executes tasks without constant supervision - Strong organizational, time management, and multitasking skills - Ability to understand and clearly articulate product value across industries and verticals - Outstanding problem-solving skills and the ability to navigate conflict - Ability to remain focused and professional while solving complex customer issues - Strong computer proficiency, including CRM systems, Microsoft Office, and digital communication tools - College degree preferred but not required Benefits - Excellent Medical, Dental, Life Insurance, Long-Term Disability Insurance, an Employee Assistance Program (EAP), and wellness initiatives - Competitive Compensation Plan - 401(k) plan with Company Match - Exceptional Time-Off Benefits, including Vacation, Paid Sick Time and Holidays, your Birthday off, an Impact & Inclusion Day of your choice, as well as Paid Parental Leave and Community Service days off - Outstanding Training, Onboarding, Mentoring, and Coaching - Amazing growth opportunities with unlimited potential for Career Development - Work at a fun, successful, growing 25+ year-old company with a team-focused culture - Work/Life Balance with flexibility to succeed in a dynamic environment

• As the Manager of Customer Success, you will be instrumental in shaping the overall customer experience and long-term success of our clients. Your work will directly impact the company’s growth by: • Reducing Customer Churn: Through proactive monitoring and tailored retention strategies, you will help reduce churn, ensuring customers continue using and benefiting from our platforms. • Increasing Customer Lifetime Value: By fostering deeper relationships with customers and identifying opportunities for upselling or cross-selling, your efforts will significantly contribute to higher customer lifetime value (CLTV). • Improving Customer Experience: You will be at the forefront of identifying and addressing customer needs, ensuring their experience with our platform is seamless, successful, and consistently improved over time. • Driving Customer Advocacy: Your role will cultivate satisfied customers who become advocates, helping build a positive reputation for our brand and encouraging referrals through word-of-mouth or formal programs. • Your leadership in retention efforts will be pivotal in sustaining the company’s growth, revenue, and market position in the competitive restaurant technology space.