Role Description We are looking for an experienced Administrative Assistant to join our Customer Support team and work closely with patients, healthcare providers, and internal teams. In this role, you will support existing patients and manage cases related to appointments, prescriptions, and provider communication. You will coordinate multiple parties, ensure data accuracy, and drive each case to resolution. This is a hands-on, communication-heavy role for someone who is comfortable working in a high-volume environment, enjoys solving complex situations, and can maintain a high level of empathy and clarity when working with patients. Qualifications - 2+ years of recent, hands-on experience in online customer support (latest role or current position) - Proven experience handling inbound and outbound calls in English - Ability to work in a high-volume environment - Experience handling complex or sensitive cases - Background in healthcare (education or hands-on experience working with medical institutions) - Experience working with CRM systems with strong attention to detail and data accuracy - Fluency in English and Russian (spoken and written) - Ability to work primarily within US Eastern Time hours (EST) - Availability for a 5-day workweek (schedule may vary depending on operational needs) - Reliable high-speed internet and proper home office setup (equipment for calls, quiet workspace) - Ability to work under a B2B contract from Europe (excluding Russia, Belarus, and Ukraine) - Strong communication skills with empathy and clarity - Ability to stay calm and professional in challenging situations - High level of responsibility and ownership - Strong organizational and prioritization skills - Ability to adapt to evolving processes and workflows Requirements - Experience in healthcare, telehealth, or medical administration - Experience working with patients, healthcare providers, or pharmacies - Familiarity with prescription workflows Responsibilities - Handle incoming and outgoing patient communications (primarily phone-based) - Resolve appointment, prescription, and support-related requests - Coordinate with healthcare providers, pharmacies, and internal teams - Manage cases end-to-end and keep patients informed - Maintain accurate documentation in CRM/EMR systems - Complete daily operational tasks within defined timelines Benefits - Health insurance compensation after the probation period - Sports & wellness compensation - 19 paid vacation days annually - 3 additional wellness days each year - Paid sick leave for the first 5 working days Ready to make an impact? Send us your profile - let’s build something meaningful together.

Serve as the primary liaison with building management, maintenance, and office service vendors (e.g., printers, water service, office equipment), including troubleshooting and coordinating repairs or service requests.

Title: Administrative Assistant, Product and Engineering Location: Remote Engineering & Quality Assurance Remote, Austin, Texas Description About the Role This is a high-impact opportunity to play a central role in how NinjaOne’s Engineering and Product organizations operate and scale. As an Administrative Assistant supporting Directors, VPs, and Managers, you’ll partner closely with the Executive Operations Manager to streamline day-to-day operations, reduce friction, and ensure leaders can stay focused on delivering great products. You’ll take ownership of key administrative and operational responsibilities — proactively managing priorities, improving workflows, and identifying opportunities to make teams more efficient. Beyond traditional support, you’ll contribute to how teams run by helping coordinate cross-functional work, supporting planning and execution, and bringing structure to fast-moving environments. This role offers meaningful exposure to how software teams build, ship, and collaborate at scale. You’ll develop strong operational instincts, stakeholder management skills, and a deep understanding of what drives effective teams. We’re looking for someone who is proactive, detail-oriented, and solutions-driven — someone who takes ownership, operates with autonomy, and is motivated to grow into a trusted partner to leaders across the organization. Location - Remote in Austin, TX with in-office presence for team meetings or special events What You’ll be Doing Calendar & Time Management - Manage complex calendars for Directors, VPs, and Managers across Engineering and Product, prioritizing effectively and resolving conflicts - Protect leadership time by aligning schedules to key priorities and ensuring focus time is preserved - Ensure leaders are prepared for meetings with the right context, materials, and timing Travel & Logistics - Coordinate end-to-end travel, including flights and accommodations - Build clear, detailed itineraries and ensure logistics are seamless and well-communicated - Adjust travel plans as needed to accommodate changing schedules Team Operations & Coordination - Track action items and follow up with stakeholders to keep team and cross-functional workstreams on track - Support coordination across teams, ensuring alignment and clear communication - Capture and organize meeting notes, highlighting key takeaways and next steps - Maintain team documentation and shared resources to support day-to-day operations Events & Offsites - Plan and execute team offsites and small-scale events end to end, including logistics, scheduling, building agendas, and onsite coordination Systems & Process Improvement - Maintain and update operational trackers, dashboards, and team systems - Identify opportunities to streamline administrative workflows and improve efficiency - Standardize processes to bring consistency across leaders and teams - Build familiarity with Engineering and Product workflows to better anticipate needs - Other duties as needed About You - You align with our values Curiosity, Integrity, Kindness, Humility, and Builders and are committed to creating an environment where these values flourish in our teams. - 3–5 years of experience in an administrative, operations, or team support role, ideally supporting multiple stakeholders - Highly organized with strong attention to detail and a track record of reliable execution - Proactive and responsive—you follow through and ensure nothing falls through the cracks - Comfortable managing competing priorities and adapting in a fast-paced environment - Clear communicator with strong interpersonal skills and the ability to work across teams and levels - Experience coordinating travel, managing calendars, and supporting team operations - Experience planning and executing team events or offsites - Familiarity with tools like Confluence, Airbase, Navan, and Slack - Willing and able to travel ~10% for team offsites and events - Experience supporting Engineering or Product teams is a plus, but not required. About Us  NinjaOne unifies IT to simplify work for more than 35,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. What You’ll Love  We are a collaborative, kind, and curious community.  We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance. We help you prepare for your financial future with our 401(k) plan. We prioritize your work-life balance with our unlimited PTO. We reward your work with opportunity for growth and advancement. Additional Information This position is NOT eligible for Visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. #LI-TR1 #LI-Remote #BI-Remote

Title: Medical Administrative Assistant II Location: 243-245 Charles Street Boston (Massachusetts Eye and Ear) Job Description: Site: Massachusetts Eye and Ear Infirmary Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department. Does this position require Patient Care? No Essential Functions -Perform routine administrative and clerical duties relating to a clinical service or physician practice office. -Make patient appointments and maintain appointment records. -Greet and assist patients. -Answer telephones, assist callers with routine inquiries, and schedule appointments. -File materials in patient folders, and print appointment schedules. -Process patient billing forms and scan documents to patient medical record/LMR. -Call for patient medical records and laboratory test results. -Open and distribute unit mail or faxes. -Type forms, records, schedules, memos, etc., as directed. -May be required to accept co-payments. -Handles, screens and/or takes messages related to prior authorizations, -provider questions, prescription refills, and test results. -Acts as "Super User" for scheduling, registration and billing systems. -Provides assistance and training to others in these areas. -May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level. Qualifications Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Certified Medical Administrative Assistant [CMAA] - Data Conversion - Various Issuers preferred Experience office experience 2-3 years required Knowledge, Skills and Abilities - Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. - Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. - Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively. - Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. - Managing one's own time and the time of others. - Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. Additional Job Details (if applicable) Remote Type Hybrid Work Location 243-245 Charles Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.71 - $24.94/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 5110 Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.