Title: Head of Customer Service, Catalyst Locations: Spring, TX Piscataway, NJ time type Full time Hybrid job requisition id R47832 Job Description: What we offer Explore a world of opportunities with us. Look ahead with us and help shape innovative solutions to make our world more sustainable and life healthier, more vibrant and more comfortable. At Evonik, you have the chance to explore, thrive, and grow alongside 33,000 colleagues. Among attractive career paths and high-quality development programs, we not only offer performance-based remuneration and occupational health benefits but also hybrid and flexible working environments with #SmartWork. Bring your fresh perspective, develop your strengths, break out your mold, and find a career that fits your dreams with us. Responsibilities - Manages all Order-to-Cash processes for import, export, and domestic orders, including samples - Responsible for all documentation and paperwork in accordance and compliance with US laws and regulations - Responsible for managing 7 FTEs - Receives and processes customer inquiries and works with Sales and other colleagues on necessary tools and reporting systems - Manages billing and invoicing to customers, in addition to collections, and sets targets - Develops goals, analyzes, and acts upon Key Performance Indicators as necessary - Researches and resolves issues with systems and processes; streamlines as necessary to support growth and organizational initiatives - Explains the local action plan to support team members in understanding what needs to be done and how it aligns with the broader business plan, strategy, mission, and vision; motivates the team to achieve local business goals Requirements - Bachelor's degree or equivalent work experience required - 3-5 years of customer support and management experience within the chemical industry strongly preferred - Experience supervising and directing people and resources to achieve specific results - Strong ability to prioritize and manage time and workload - Self-starter with a positive attitude; able to function effectively both independently and as part of a team - Experience handling import and export orders, documentation, and associated logistics - Computer literacy with working knowledge of SAP modules - Clear understanding of supply chain, logistics, sourcing, and regulatory functions preferred COMPENSATION DETAILS Compensation and benefits offered may vary depending on multiple individualized factors. This range represents a good faith estimate for this position. (Specific rate to be determined, but not limited to, geographic location, education, experience, knowledge, skills and abilities of applicant, internal equity, and alignment with market data). Pay Range: $102,900 - $171,500 Evonik offers a comprehensive benefit package, subject to plan eligibility, terms, and guidelines. Benefits included, but not limited to: - Medical, dental, and vision benefits - Paid time off plan - 401(k) savings plan - Health Savings Account (HSA) - Flexible Spending Accounts (FSAs) - Employee Assistance Program - Voluntary Benefits and Employee Discounts - Disability benefits - Life Insurance - Parental leave - Tuition Reimbursement The Evonik Group adopts an Equal Employment Opportunity (EEO) approach. Candidates are assessed based on their educational qualifications, experience, job competencies and potential and shall not be discriminated against on the basis of race, ethnicity, age, gender, religion, nationality, disability or sexual orientation or other classifications protected by local, state, or provincial regulations. Your Application To ensure that your application is proceeded as quickly as possible and to protect the environment, please apply online via our careers portal. Further information about Evonik as Employer can be found at https://careers.evonik.com. Please address your application to the Talent Acquisition Manager, stating your earliest possible starting date and your salary expectations.

Title: Sr Customer Support Specialist Location: Leawood United States Job Description: We Impact Lives Through Purpose-Driven Work in A People First Culture Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers. Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America's 2025 Greatest Workplaces as well as America's Best Places to work for Mental Well-Being for 2025. We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more. WHAT YOU'LL DO As a Sr. Customer Support Specialist, you will be responsible for assisting the Manager Team with the day-to-day oversight of a team of Customer Support Representatives. You will promote a professional mentor relationship with the Customer Support team, enforcing positive client interactions and adherence to operational guidelines. You will assist with the daily responsibilities of the Customer Support team, elevated call resolution, questions, concerns, or opportunities to the department best equipped to implement new products or process improvements that will be of value to the client base. You will require backing up the Customer Support Team on phone calls, chats and emails as needed. WHERE YOU'LL WORK This position will work a hybrid schedule from our Leawood, KS office location. HOW YOU'LL SPEND YOUR TIME - Assist with the Managers with leading the Customer Support team to reach department goals and company vision - Help ensure that the Customer Support team's interactions with clients are positive and adhere to operational guidelines through coaching and mentorship - Identifies system and workflow improvements to enhance the team's efficiency - Resolve incoming customer requests or inquiries via telephone, email or live chat and serve as a point of escalation for client resolution - Maintain a working knowledge of products, services, and policies within the business and train team members to effectively support the business - Assists in creating and maintaining a high-quality work environment so team members are motivated to perform at their highest level - Documentation of inquiries and resolutions - Provide light technical support for customers - Identify and report unusual inquiry trends or system issues WHAT YOU'LL NEED - Bachelor's degree is preferred. High school education or High School GED equivalent required. - 1+ years of Customer Support experience - Previous call center experience is preferred - Ability to coach team members for optimal performance - Friendly and resolution-focused interpersonal skills - Strong verbal and written communication skills - Excellent collaboration and teamwork skills - Proven organizational and time management skills - Ability to keep up in a fast-paced environment - Strong attention to detail and ability to solve complex problems - Technical aptitude - Experience navigating various business systems to support customer inquiries - Openness to additional responsibilities - Ability to work an opening, 6am-3pm, or closing, 12:00pm-9:00pm, shift. BENEFITS - Flexible and generous paid time off - Competitive medical, dental, vision and life insurance - 401(k) employer matching program - Parental leave - Wellness resources - Charitable matching program - Hybrid work - On-site workout facilities (Leawood, Gilbert, Burlington) - Community outreach groups - Tuition reimbursement BENEFITS - Flexible and generous paid time off - Competitive medical, dental, vision and life insurance - 401(k) employer matching program - Parental leave - Wellness resources - Charitable matching program - On-site workout facilities (Leawood, Gilbert, Burlington) - Community outreach groups - Tuition reimbursement Fostering A Sense of Belonging Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued, and be authentic. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging. Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S.-based positions with Ascend Learning, LLC must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire.

Role Description They are now seeking to hire a Customer Service & Operations Representative (After-Hours & Weekend Support) to ensure business continuity and maintain high standards of support during evenings and weekends. This role is critical in reducing backlogs and providing seamless assistance to both B2B and B2C customers across various digital platforms. - Respond to enquiries via email, marketplaces, HubSpot, and Podium live chat while managing reviews on Google and Trustpilot. - Process orders across multiple channels, manage product/fitment enquiries, and provide accurate delivery estimates (ETAs). - Review and route orders in HubSpot, send invoices, and handle replacement requests by reviewing technical catalogues. - Proactively manage weekend order processing to ensure the weekday team starts with a clear queue. - Conduct lead generation for the fleet and transport sectors via LinkedIn and draft weekly social media posts. Qualifications - Proven background in customer service, e-commerce, or B2B operations. - Exceptional written and verbal Australian English skills with a professional tone. - Experience in the automotive or manufacturing industry. - Knowledge of lead generation strategies on LinkedIn. - Ability to learn new systems quickly and work independently without direct supervision. Requirements - Access to a reliable PC/Laptop (i5/i7 10th Gen+, 8GB RAM), dual monitors, and a noise-cancelling headset. - Stable wired internet (50 Mbps download / 20 Mbps upload) with a functional backup connection. - Must be able to work the specified after-hours and weekend schedule (36 hours per week): - Monday (3hrs) - 9:00 AM to 11:00 AM PH time - Tuesday (5hrs) - 3:00 PM to 7:00 PM PH time - Wednesday (5hrs) - 3:00 PM to 7:00 PM PH time - Thursday (5hrs) - 3:00 PM to 7:00 PM PH time - Friday (10hrs) - 10:00 AM to 7:00 PM PH time - Saturday (4hrs) - 5:00 PM to 7:00 PM PH time - Sunday (4hrs) - 5:00 PM to 7:00 PM PH time Benefits - Permanent work-from-home set-up - Dayshift (Australian business hours) - Full-time job - HMO - Annual leave - Christmas Bonus equivalent to 1 month's wage (pro-rata)

Title: Tennessee Peer Recovery Specialist Location: Sparta United States Job Description: We are seeking a Certified Peer Recovery/Support Specialist to provide support to our members in Tennessee. This is a remote, work-from-home position that also requires travel within the community to visit members in their homes. We would love to speak with you about joining us if: You are caring and compassionate, and would enjoy helping individuals facing substance-exposed living make positive changes in their lives. If you have strong organizational skills and a talent for problem-solving. If you are a Peer Recovery Specialist or Peer Support Specialist and have successfully participated in a recovery program, then Mindoula wants you to join our team! Peer Recovery Specialists serve as role models for individuals facing substance-exposed living and are in varying phases of recovery. In this role, you would follow the Substance Use Disorder Program division of Mindoula's guidelines in planning care, assessing client needs, and completing screenings. You also would refer clients to resources as needed, and coordinate with the Substance Use Disorder Program team, primary care providers, managed care organizations, and community agencies to provide quality care for our clients. Compensation: The salary range for this position is between $20.67 - $22.12 per hour ($43,000 to $46,000 yearly). Pay is based on several factors including but not limited to education, work experience. In addition to your salary, Mindoula offers superior benefits. Comprehensive Benefits Package includes: - Medical, Dental and Vision Insurance - Supplemental Life Insurance - Short Term and Long Term Insurance paid by Mindoula - 401k, with a company match - 3 weeks paid vacation each year, 4 mental wellness days and 11 holidays - Parental Leave: 8 weeks of paid parental leave - Personal Development Program: $500 credit reimbursement per calendar year Some of the responsibilities include: - Identifying individual member needs and documenting interventions based on relationships and assessments. - Providing support to members through a variety of settings and assisting with support groups, as needed. - Contributing to case management meetings to ensure a team approach is delivered for each member. - Completing documentation for member contacts, touches, cancellations and care plans based on organizational policies. - Communicating professionally with members, families, physicians, community agencies, agency leadership and office staff. - Following chain of command in communicating concerns or recommendations. - Responsible for achieving set goals/Key Performance Indicators (KPI's). - Representing and promoting Mindoula and the Substance Use Disorder program through participation and interaction with community, professional organizations and community outreach efforts. - Participating in timely conflict resolution and treating people fairly and with respect. - Supporting all members of the team in performance of their duties. - Participating in any performance improvement processes and initiatives. - Promoting responsible and ethical stewardship of Mindoula's resources. - Maintaining excellent punctuality and attendance during work hours. - Partnering with the enrollment team to grow the member census and identifying eligible members to enroll in program. - Other duties as assigned Apply for our Peer Recovery Specialist position today for the opportunity to join a team of professionals who are proactive in making a difference in others' lives! We launched Mindoula because each of us has had personal experience with mental illness, either directly or through a loved one. We realized that the behavioral health system was broken and decided to take it upon ourselves to fix it by focusing on the people we serve, not their diagnoses or symptom sets. Each of us, and everyone we serve, is a person first, and a set of challenges second. Come be part of the solution!