• Own day-to-day administration of key business systems, with a strong focus on Airtable • Build, maintain, and optimize Airtable bases, including: • Table structures, relationships, and views • Automations and workflows • Data validation and field configurations • Configure and maintain other business systems (e.g., contract management, document management, etc.) • Manage user access, permissions, and basic system configurations • Troubleshoot system issues and resolve them directly where possible • Ensure systems are clean, organized, scalable, and well-documented • Translate business needs into working system configurations and solutions • Implement workflow improvements directly within systems • Identify inefficiencies and address them through automation, configuration, or process changes • Standardize data structures, naming conventions, and input practices across systems • Support integrations and data flow between systems where needed • Maintain data quality by enforcing structured inputs and consistent system design • Serve as a primary point of contact for system-related questions and troubleshooting • Provide responsive, practical support to users across teams • Create and maintain lightweight documentation, how-to guides, and training materials • Help drive system adoption through hands-on support and guidance • Support the management of software renewals, including tracking renewal dates, license counts, usage, and contract terms. • Partner with Finance, IT, and system owners to support renewal planning, usage reviews, and vendor communications. • Help ensure systems are appropriately licensed, cost-effective, and aligned with business needs. • Maintain accurate records of system ownership, contracts, and renewal timelines. • Provide backup support for tier-one and tier-two IT needs, including: • User access and account issues • Basic hardware and software troubleshooting • Onboarding and offboarding system setup • Escalate complex issues to IT specialists or vendors as needed • Support IT documentation, workflows, and service request processes • Help ensure continuity of support across systems and tools • Identify opportunities to improve system performance, usability, and adoption • Contribute to standardization of system structures and processes • Support cross-functional initiatives that span systems, data, and operational workflows • Reduce manual work through automation and improved system design

Title: Strategic Business Manager Commercial Operations Location: Remote Florida United States of America Full time Location: East Coast, Remote   Thermo Fisher Scientific’s Large Molecule Business Unit (LMBU) is a global Contract Development and Manufacturing Organization (CDMO) supporting customers in bringing biologic therapies to patients. The Sr. Manager – Commercial Systems and Strategy is a key leader within the Commercial Operations Office, responsible for designing, operating, and continuously improving the systems, planning processes, and capability frameworks that enable disciplined commercial execution across the BU.   This role serves as a hands-on owner and integrator of enterprise planning, demand planning, and commercial capability development. The Sr. Manager ensures commercial inputs are structured, credible, and actionable—and that teams are trained, aligned, and enabled to execute consistently at scale.   How will you make an impact? You will translate strategy into execution by ensuring the Large Molecule BU has clear planning mechanisms, integrated demand signals, and well-trained commercial teams. Your work will improve forecast reliability, strengthen alignment between commercial and operations teams, and increase adoption of standard tools and processes. Success in this role is measured by planning quality, system effectiveness, and organizational capability, not individual deal outcomes. What you will do:  Enterprise Planning (LRP, AOP & Strategic Cycles) · Support and execute the commercial components of Long Range Planning (LRP), Annual Operating Plan (AOP), and strategic planning cycles · Develop and maintain planning templates, assumptions, calendars, and governance mechanisms · Consolidate and validate commercial inputs to ensure consistency, accuracy, and alignment with BU strategy · Partner with Finance, Sales, and Business Management to translate strategy into executable plans and targets · Prepare planning outputs, analyses, and insights for leadership reviews SIOP & Demand Planning Enablement · Own commercial inputs into SIOP and demand planning processes · Structure demand signals to ensure they are credible, timely, and aligned with operational planning needs · Partner with Supply Chain, Operations, and Finance to improve alignment between demand forecasts and capacity planning · Identify gaps, risks, and variability in demand signals and recommend mitigation actions · Support continuous improvement of demand planning tools, cadence, and governance Commercial Systems & Data Enablement · Support the commercial systems roadmap, ensuring tools effectively enable planning, forecasting, and performance tracking · Serve as a functional expert for commercial planning and forecasting systems · Partner with IT and enterprise teams to improve system usability, data quality, and integration · Develop standard reports, dashboards, and analytics to support decision-making Training, Learning & Capability Development · Design and deploy role-based training for commercial systems, planning processes, and governance standards · Develop onboarding materials, standard work documentation, and learning pathways for commercial-facing roles · Partner with functional leaders to assess capability gaps and prioritize development initiatives · Promote consistent adoption of tools, processes, and best practices through structured learning and reinforcement Continuous Improvement & Change Support · Identify opportunities to simplify, standardize, and improve commercial planning and execution processes · Support change management for new systems, processes, and planning approaches · Track adoption, effectiveness, and benefits realization for commercial initiatives Cross-Functional Collaboration · Act as a day-to-day integrator across Commercial Operations, Business Management, Sales, Finance, and Operations · Ensure clear communication of expectations, timelines, and standards across planning and execution activities · Escalate risks and misalignment early with data-driven insights and recommendations   How you will get here: Education · Bachelor’s degree in business, finance, engineering, or scientific discipline required · MBA or advanced business degree preferred Experience · 8–10 years of experience in commercial operations, business management, finance, supply chain, or enterprise planning roles · Experience supporting or leading planning cycles (LRP, AOP) and/or SIOP processes · Experience in pharmaceutical, biotechnology, or CDMO environments preferred · Demonstrated experience working in matrixed, cross-functional organizations Knowledge, Skills, Abilities · Strong understanding of enterprise planning, demand planning, and commercial operations · Systems-oriented thinker with comfort working in planning and forecasting tools · Highly organized with strong attention to detail and follow-through · Analytical mindset with ability to translate data into insights · Effective communicator able to influence without formal authority · Comfortable operating between strategy and execution · Passion for building scalable processes, tools, and organizational capability   Compensation and Benefits The salary range estimated for this position based in Missouri is $118,100.00–$177,200.00.   This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes: - A choice of national medical and dental plans, and a national vision plan, including health incentive programs - Employee assistance and family support programs, including commuter benefits and tuition reimbursement - At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy - Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan - Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

• Vendor and commercial operations — Vannevar relies on a set of critical vendors — from data providers to enterprise software to mission-critical tools — and how well those relationships work directly affects how well we operate. You’ll own negotiations, renewals, and commercial terms, but the real goal is improving how Vannevar functions: getting vendors to actually perform, reducing friction for our team, unlocking capabilities we’re not fully using, and making sure our contracts give us the flexibility to move fast. • Recruiting support for senior and specialized roles — Many of Vannevar’s most important hires — Chiefs of Staff, senior mission developers, technical leaders, and others — require someone who understands the business deeply enough to spot extraordinary people, make a compelling case for why this is the right opportunity, and act on behalf of senior leadership in finding and landing them. You’ll work alongside our recruiting team to do exactly that — not as a recruiter, but as a business owner who is hunting for exceptional talent. • BU embed (~6 months in) — Once you understand the company’s priorities and where you can have the most impact, you’ll be deployed into one of our business units to lead a specific, high-priority project. This is a chance to go deep on a part of the business and drive outcomes that matter directly to our customers and mission. • Special projects — Some of the most interesting work you’ll do here won’t fit into a neat category. We’re a fast-growing company with a deliberately lean internal team, which means important problems regularly surface that need someone sharp to own them — and that’s where BizOps comes in. That might look like analyzing whether a major strategic investment is worth making, designing the infrastructure for how we track and review company-wide goals, or identifying why a key process is breaking down and building something better. The common thread: real problems that matter to the business, owned end to end.

Role Description Leads a team responsible for delivering comprehensive group travel, event, and lodging management services. Oversees administrative operations, financial processes, and reporting functions, ensuring accuracy, compliance, and data-driven decision-making. Interfaces with clients and vendors to build strong relationships and ensure successful planning, sourcing, and execution of group programs. Develops staff capabilities, manages team and individual performance, and drives operational excellence to meet or exceed client expectations while continuously improving processes and standards. Qualifications - EDUCATION: Bachelor’s Degree in business or related field or equivalent combination of education and experience. - EXPERIENCE: 5+ years experience in group travel management contact center environment or closely related industry required with 3+ years experience in direct supervisory role responsible for associate coaching and development. Deep expertise in travel management, products and services. - TECHNICAL/COMPUTER: Solid digital literacy with common business tools including internet, chat and email. Strong skills with MS Office, Google Business Suite or similar. Strong working knowledge and skills of one or more GDS systems and other travel and contact center systems and tools. Knowledge of event registration platforms and attendee management software. - LEADERSHIP: Demonstrated ability to coach and lead others is required as evidenced by prior leadership experience. Experience in handling personnel-related issues and developing and retaining staff. - COMMUNICATION: Communicates effectively and professionally with associates, team members, leadership and clients. Demonstrates active listening and employs professionalism when sharing information. Writes clear and concise emails and written communications. Shows appropriate empathy and creates an environment of trust through communication style. - ENVIRONMENTAL AWARENESS: In tune with external environments including industry, regulatory and legal factors that impact business operations; recognizes and responds to internal organizational structures, requirements and norms. - COACHING: Prior experience effectively managing personnel and uses appropriate feedback and performance correction techniques to develop personnel; administers performance management process correctly. - ANALYTICAL SKILLS: Ability to analyze statistical performance and operational data, develop management summary reports and proactively develop action plans. Working knowledge of contact center operations and key performance metrics. - ETHICS: Demonstrates a high level of integrity and ethics; makes sound decisions in a dynamic and fast-paced business environment; balances needs of the company, client and associate. - ACCOUNTABILITY: Receptive to feedback; coachable; has a personal drive to improve performance. Ability to build plans to accomplish work and achieve goals/objectives and hold others accountable for doing the same. Strong time management and execution skills; focus on clear and realistic action steps; ability to complete duties on time and with urgency as necessary. - RELATIONSHIP BUILDING: Strong ability to build consultative client relationships. Ability to work independently and collaboratively with clients and internal partners. Forges solid and respectful working relationships with team and superiors. - DETAIL AND PROCESS ORIENTATION: Strong process orientation with the ability to identify improvement opportunities; works collaboratively with Company staff on projects that include processes, tools and offering development. Detail oriented with the ability to see the big picture. - CLIENT SERVICE FOCUS: Passionate about client service; genuinely motivated to make a positive impact for others; drives client focus throughout the organization. - EMOTIONAL REGULATION: High emotional intelligence; displays empathy and care appropriately, while effectively managing own emotions; handles emotional conversations well and deescalates when needed; works collaboratively with diverse teams. - PROBLEM SOLVING: Excellent problem-solving skills; ability to develop creative solutions to complex situations. Effectively solves client problems and offers appropriate solutions; makes next steps clear. Excellent judgment and independent decision making within assigned authority levels. - INITIATIVE: Able to proactively identify and address challenges, opportunities or tasks without prompting or explicit direction, demonstrating self-motivation, resourcefulness and a results-driven mindset. Requirements - Accountable for results, metrics, and continuous improvement within primary ownership areas, while supporting cross-functional execution across administrative and support functions. - Provides management and oversight for administrative, financial and other support functions for the Groups team; performs ongoing training as required to maintain standards and mentors team as needed. - Provides leadership, direction, development and on-going feedback to associates including informal coaching, day-to-day direction, goal-setting and biannual reviews; remains engaged and available meeting team’s needs and ensuring team success. - Maintains an active expert level awareness of Company policies, security protocols, compliance requirements and HR requirements as it relates to managing associate groups. - Effectively handles immediate client escalations, solves issues and takes steps to use escalations as a coaching opportunity. - Actively participates in recruitment efforts and candidate interviewing/selection to hire high quality individuals as needed and ensures thorough and effective onboarding of new team members. - Conducts periodic reviews of associate base pay and job level, making recommendations regarding pay increases and promotions. - Embraces Excellence in Client Care for all internal and external client interactions. Benefits - This is a remote position which will be located at the associate’s permanent residence. - Candidates must reside in a state where Travel Incorporated is currently hiring. - Travel Incorporated is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation gender identity, national origin, disability or veteran status. - Individuals with disabilities who require accommodation or assistance to complete any portion of the inquiry, application or selection process may contact Human Resources at hr@travelinc.com.