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Associate Director – Financial Services

Financial Planning and AnalysisFinancial Planning and AnalysisFull TimeRemoteSeniorTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

California

Posted

53 days ago

Salary

$80K - $95K / year

Seniority

Senior

Bachelor DegreeEnglish

Job Description

Associate Director – Financial Services

Academy of Art University School of Game Development

• Lead and manage the Student Financial Services team, including hiring, coaching, and performance management • Oversee all aspects of student financial support, including Financial Aid, Veteran Affairs, alternative loans, international payments, and cash payments • Build and track meaningful production, quality, and customer service metrics to drive team success • Partner closely with Admissions to support incoming students and ensure a smooth onboarding experience • Collaborate with Student Services to meet the ongoing needs of continuing students • Work cross-functionally with IT to enhance systems and improve team efficiency • Contribute to the Student Services Committee to align financial services with the academic mission • Foster strong collaboration across departments to create a cohesive, student-centered experience • Develop and monitor KPIs to ensure timely, accurate communication with prospective and current students • Partner with CMD to maintain high-quality service standards

Job Requirements

  • A strong background in Financial Aid or Student Financial Services
  • Proven leadership skills with the ability to delegate effectively and develop team members
  • A thoughtful, hands-on management style—you invest time in your leaders and help them grow
  • Experience building and using metrics to improve performance and service delivery
  • A collaborative mindset and the ability to work across departments

Benefits

  • Health insurance
  • 401k options
  • Paid vacation based on years of service (15 days' accrual at start)
  • Paid holidays
  • Paid sick leave
  • Commuter benefit program
  • Opportunity to take one undergraduate course tuition free each semester

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