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Associate Director – Financial Services
Location
California
Posted
53 days ago
Salary
$80K - $95K / year
Seniority
Senior
Job Description
Associate Director – Financial Services
Academy of Art University School of Game Development
• Lead and manage the Student Financial Services team, including hiring, coaching, and performance management • Oversee all aspects of student financial support, including Financial Aid, Veteran Affairs, alternative loans, international payments, and cash payments • Build and track meaningful production, quality, and customer service metrics to drive team success • Partner closely with Admissions to support incoming students and ensure a smooth onboarding experience • Collaborate with Student Services to meet the ongoing needs of continuing students • Work cross-functionally with IT to enhance systems and improve team efficiency • Contribute to the Student Services Committee to align financial services with the academic mission • Foster strong collaboration across departments to create a cohesive, student-centered experience • Develop and monitor KPIs to ensure timely, accurate communication with prospective and current students • Partner with CMD to maintain high-quality service standards
Job Requirements
- A strong background in Financial Aid or Student Financial Services
- Proven leadership skills with the ability to delegate effectively and develop team members
- A thoughtful, hands-on management style—you invest time in your leaders and help them grow
- Experience building and using metrics to improve performance and service delivery
- A collaborative mindset and the ability to work across departments
Benefits
- Health insurance
- 401k options
- Paid vacation based on years of service (15 days' accrual at start)
- Paid holidays
- Paid sick leave
- Commuter benefit program
- Opportunity to take one undergraduate course tuition free each semester
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