• Consultative sales of ProMinent equipment • Prospecting, customer visits, and specification of equipment/solutions using our technologies for these clients • Preparation of sales reports

• Active new customer acquisition in a B2B environment — you proactively seek out opportunities, open doors and win clients over. • Expansion and management of existing key accounts — you act as their primary contact and idea driver. • Development of tailored promotional product concepts and presentation to decision-makers. • Close collaboration with our inside sales team and project management to ensure smooth implementation. • Use and expansion of your existing network of clients, suppliers and service providers. • Market monitoring, trend scouting and identification of new business opportunities.

Role Description Account Manager con enfoque consultivo y orientación a resultados, responsable de gestionar relaciones con clientes, impulsar el crecimiento de cuentas y generar impacto directo en el negocio. Este rol es ideal para perfiles con experiencia trabajando de cara al cliente, con capacidad de entender sus necesidades y actuar como socio estratégico. Responsabilidades - Gestionar una cartera de clientes B2B de forma activa y estratégica - Construir relaciones sólidas y de largo plazo - Identificar oportunidades de upselling y cross-selling - Asegurar la satisfacción, retención y crecimiento de cuentas - Coordinar con equipos internos (tecnología, marketing, producto, entre otros) - Dar seguimiento a entregables, indicadores clave (KPIs) y desempeño de cuentas - Identificar oportunidades de mejora en procesos y resultados del cliente Qualifications - Mínimo 2 años de experiencia en roles como Account Manager, Customer Success o posiciones con interacción directa con clientes - Experiencia gestionando clientes de manera directa - Experiencia en entornos B2B, preferiblemente en servicios o SaaS - Experiencia en ventas consultivas o gestión estratégica de cuentas - Manejo de herramientas CRM (HubSpot, Salesforce u otros) - Nivel de inglés intermedio (B1–B2) para perfiles junior y avanzado (C1) para perfiles senior Requirements - Comunicación clara y profesional - Manejo de stakeholders - Resolución de problemas - Seguimiento continuo - Orientación a resultados (KPIs, ingresos, crecimiento) - Identificación de oportunidades comerciales - Experiencia en upselling y cross-selling - Organización y manejo de múltiples cuentas - Seguimiento de proyectos y entregables - Coordinación con equipos internos - Comprensión del negocio del cliente - Capacidad de proponer mejoras - Uso de datos para la toma de decisiones - Familiaridad con herramientas digitales - Entendimiento funcional de procesos Benefits - Experiencia en SaaS o startups - Experiencia con clientes internacionales - Manejo de cuentas mid-market o enterprise - Experiencia en agencias o servicios digitales Process of Application Para avanzar en el proceso, se solicita grabar un video corto (1–2 minutos) que incluya: - Experiencia como Account Manager - Herramientas utilizadas - Nivel de inglés (puede incluir algunas frases en inglés) - Disponibilidad actual El video permitirá conocer mejor el perfil y priorizar candidaturas en procesos activos. Link para grabar el video: https://app.videopeel.com/c/gsdlzizj *Al postularte a esta posición, crearemos tu Simera Professional Key (SPK) — una clave única que te ayuda a conectarte con empleadores, destacar y asegurar la oportunidad adecuada. ✨

Role Description As a Strategic Account Manager on our Thailand team, you'll be the trusted partner that our largest and most complex customers rely on to get the most out of Cloudbeds. You'll manage a focused portfolio of high-value properties across Thailand, bringing deep hospitality expertise and a consultative approach to every interaction — from strategic business reviews to on-site property visits. - Manage a focused portfolio of Cloudbeds' largest and most complex hotel customers in Thailand. - Build deep, trust-based relationships with senior hotel stakeholders through regular touchpoints, strategic business reviews, and on-site property visits. - Drive net dollar retention by identifying upsell and expansion opportunities and implementing proactive churn reduction strategies. - Act as a true strategic partner, leveraging your hospitality expertise to provide tailored recommendations. - Manage complex customer escalations and collaborate cross-functionally with Support, Sales, and Product teams. - Analyze customer data and usage trends to identify opportunities for deeper product adoption. - Gather and synthesize customer feedback and requirements, communicating insights internally. - Conduct regular on-site visits to customer properties across Thailand. Qualifications - 7+ years of hospitality industry experience in senior operational or commercial roles. - Advanced understanding of hotel operations and commercial strategy. - Deep experience in the Thai hospitality market. - Exceptional communication with executive presence and credibility. - Fluent in Thai with strong English communication skills. - Track record of managing complex, high-value customer portfolios. - Ability to learn and understand technology platforms. Requirements - Experience with SaaS platforms or hospitality technology. - Familiarity with Salesforce or similar CRM and account management tools. - Based in or with significant market experience in Phuket or other key Thai resort markets. Benefits - Remote First, Remote Always. - PTO in accordance with local labor requirements. - Monthly Wellness Fridays - enjoy an extra long weekend every month. - Full Paid Parental Leave. - Home office stipend based on country of residency. - Professional development courses in Cloudbeds University. - Access to professional development, including manager training and upskilling.