Role Description Symetra is seeking an experienced, people‑focused Unit Manager to lead a contact center team within our Workforce Benefits organization. This role is ideal for a leader who enjoys coaching others, driving performance through engagement, and creating a positive customer and employee experience. This is the first level of two within the Unit Manager job family. You will lead and develop a team of approximately 13+ customer service professionals, supporting supplemental health products such as critical illness, hospital indemnity, wellness, and/or accident. You’ll be responsible for balancing people leadership, operational excellence, and customer outcomes, ensuring individual and team performance standards are consistently met. What You Will Do - Coach, develop, and support team members through regular feedback, performance conversations, and career development opportunities - Set clear expectations and hold team members accountable to quality, productivity, and service standards - Oversee onboarding, training, and ongoing skill development; make effective staffing and scheduling decisions - Manage daily workflow to meet Service Level Agreements (SLAs), recommending adjustments to staffing or processes as needed - Inspire and motivate team members through inclusive leadership, recognition, and celebration of success - Address and resolve customer or partner issues and escalations, ensuring timely and effective resolution - Ensure compliance with legal, regulatory, and internal operational standards - Communicate unit, department, and company priorities to support understanding and alignment - Contribute to continuous improvement by identifying process enhancements and supporting change initiatives - Maintain required documentation, reporting, and administrative activities in accordance with company policies - Support special projects and additional responsibilities as business needs evolve. Qualifications - High school diploma required; college degree preferred - 2–3 years of people management experience, ideally in a customer service or benefits-related environment - Strong customer-centric mindset with an understanding of service operations and performance metrics - Effective communicator with the ability to coach, influence, and resolve conflict - Proven leadership and people-development skills; able to motivate and support diverse team members - Organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment - Comfortable maintaining composure and making sound decisions in high-pressure situations - Flexible schedule, with availability to work until 7:00 PM CST as needed - Willingness to travel occasionally for training or business needs Requirements - All newly hired people leaders with direct reports are required to complete a comprehensive leadership development program within their first year. This program includes both virtual and in-person training. - The in-person sessions will take place at Symetra’s corporate headquarters in Bellevue, Washington. - Symetra covers all travel and accommodation expenses. Benefits - Flexible full-time or hybrid telecommuting arrangements - Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6% - Paid time away including vacation and sick time, flex days and ten paid holidays - Give back to your community and double your impact through our company matching Company Description Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

• Lead the Kora Global team, responsible for multi‑region replication stack for Confluent Cloud. • Own the vision and multi‑year roadmap for Kora Global, evolving replication capabilities and supporting new use cases. • Lead and grow a team of distributed systems engineers responsible for operating mission‑critical clusters across AWS, GCP, and Azure. • Drive operational excellence, accountability for meeting SLAs, root cause analyses, and long‑term fixes for security, reliability, and performance improvements. • Collaborate with product management and engineering leaders to deliver cross‑team initiatives.

Role Description Optum WA, (formerly The Everett Clinic) is seeking an experienced Integrated Behavioral Health Clinician to join our team in Seattle, WA. As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone. Here, you’ll work alongside talented peers in a collaborative environment that is guided by diversity and inclusion while driving towards the Quadruple Aim. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. - Provide treatment planning and brief therapeutic interventions for primary care patients - Deliver care in both in person and virtual settings using evidence based approaches - Collaborate with multidisciplinary teams and provide clinical consultation or education as needed Qualifications - Master’s degree in psychology, social work, counseling (including clinical mental health counseling), or a closely related behavioral health field - Active Washington State Department of Health behavioral health licensure, including LMHC, LMHCA, LSWAIC, LMFT or LMFTA Requirements - Ability to practice independently within Washington State scope of practice - Experience working in a medical setting - Telehealth service delivery and EHR documentation experience Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements)

Role Description GovCIO is currently hiring for a Release Manager to support the Health Services Portfolio Technical Management and Strategic Solutioning Support (HTMS) program within the Department of Veterans Affairs (VA) Office of Information and Technology (OIT). The Release Manager will coordinate releases within the VA established processes and procedures. The environment is dynamic, and client needs are often evolving; flexibility and forward-thinking views are important for success. This role is a US-based fully remote position with core business hours of 8am-5pm ET. - Coordinate various Pharmacy releases starting from interacting with the development teams, SQA testers, Site installers, Siter testers and other project stakeholders. - Recruit sites for test participation and preparation of Memorandums of Understanding (MOUs) for each release. - Review various release schedules, working with the SQA Manager to confirm validity of the testing outcomes, communicating with all the impacted stakeholders, and driving to a successful completion of the release. - Validate all required documentation through the release process, including SQA Test Plans, Release Notes, Deployment Installation Backout Rollback Guides, User Guides, Patch Descriptions (if necessary), and other technical documents. - Support the SQA Manager on Release communication including leading and facilitating the kickoff calls for User Acceptance Testing (UAT) and Initial Operating Capability (IOC) with all the participating stakeholders (IOC Sites), documentation, assisting VA users as well as IOC Pre-Production testing as necessary. - Coordinate with all Application Coordinators (ACs) responsible for reviewing and approving releases and project documentation prior to proceeding to IOC Production. - Gather release approvals and concurrences from ACs, Business Owners and VA Office of Information and Technology (OIT) leadership for IOC Production and National Release. - Ensure final Authority to Operate (ATO) information is stored/uploaded in eMASS (if necessary). - Ensure all the release documentation is uploaded to GitHub or/and JIRA. - Work with VA Product Manager to ensure VASI information is updated appropriately (if necessary). - Submit all patch information related to each release to VistA Office Change Management Team (VOCCB). Qualifications - Bachelor's with 5-8 years experience (or commensurate experience) - Strong communication skills (oral and written) to relay concise messaging and reporting to all levels of management. - Experience in the software development lifecycle. - Great interpersonal skills and ability to work independently with minimal guidance/supervision. - Solid experience with Microsoft (Word, Excel, PowerPoint) and other collaborative tools including Teams, SharePoint, Jira, etc. - Excellent attention to detail and ability to meet deadlines and stay organized. Requirements - Well-versed in the VA project management methodology and other VA-related reporting methodologies. - Experience in supporting the Department of Veterans Affairs and/or other Federal Agencies. Clearance Required - Ability to obtain and maintain a public trust clearance Posted Salary Range USD $105,000.00 - USD $115,000.00 /Yr.