• Serve as the senior technical point of contact for strategic accounts, owning escalations and driving resolution on complex integration challenges • Lead high-level discussions with customer leadership around technical strategy, product trade-offs, incident management, and risk mitigation • Define and implement best practices for technical onboarding, integration delivery, and ongoing account health monitoring • Build deep knowledge of each customer's business model, technical stack, and operational needs to proactively unlock value • Partner with developers and senior engineers to provide strategic technical guidance and support solution design • Collaborate with Product and Development teams to customize platform capabilities and feed customer insights into the roadmap • Work cross-functionally with Sales, Partnerships, and Finance to support account retention and regional growth • Monitor integration progress and ramp-up milestones across the team, ensuring consistent and high-quality delivery • Champion the LATAM customer base internally, bringing regional intelligence into Yuno's strategic conversations

• Act as a strategic partner and trusted advisor to customers • Lead with a customer-first mindset, developing success plans and ensuring stakeholders see continuous value • Guide onboarding and adoption, monitoring account health and engagement • Collaborate with customers to identify critical business processes and drive efficiency • Serve as the technical partner, connecting adoption to business value • Generate qualified leads through data-driven insights and AI usage analysis • Act as the voice of the customer, translating business objectives into actionable insights for teams

• Own the end-to-end technical account management journey for merchants and partners in North America—from kickoff to go-live and post-launch stabilization. • Lead technical conversations with customer stakeholders (Engineering, Product, Ops, Risk) on integration strategy, trade-offs, incidents, and risk management. • Become a trusted advisor to customers: understand business/operational needs, translate them into technical requirements, and drive clear implementation plans. • Coordinate cross-functionally with Product, Engineering, Solutions, Risk/Compliance, and Support to unblock integrations and ensure timely launches. • Troubleshoot API/payment issues end-to-end (logs, request/response analysis, error patterns) and drive resolution with internal teams and external stakeholders. • Improve the technical account management playbook: documentation, runbooks, and process automation to increase delivery speed and quality.

• Onboarding Ownership: Lead end-to-end customer onboardings — from the sales handoff through to project close. You coordinate architecture workshops, platform installation, access setup, integration configuration, and operational readiness reviews. You set the tone for how customers experience vCluster from day one. • Success Planning: Build and maintain customer success plans that document business objectives, KPIs, adoption milestones, and a forward plan. You treat the success plan as a living document that drives every customer conversation, not a one-time deliverable that sits in a folder. • Value Articulation: Translate platform adoption into business outcomes. You connect Tenant Cluster growth, provisioning time savings, and developer self-service enablement to the metrics your customers care about — cost efficiency, engineering velocity, risk reduction, and platform ROI. When it's time to renew or expand, the business case is already built. • Proactive Engagement: Own the customer relationship cadence — regular check-ins, Quarterly Business Reviews, and Executive Business Reviews. You do not wait for the customer and you run executive reviews that reinforce strategic partnership, not just feature updates. • Technical Credibility: Hold credible technical conversations with platform engineers, DevOps leads, and architects. You understand the vCluster architecture well enough to discuss Tenant Cluster deployment patterns, RBAC, Tenant Isolation, integrations, and Day 2 operations. You can independently assist the customer with their technical challenges and design optimal deployment architectures. • Renewal and Expansion: Own the renewal motion for your accounts — starting 90+ days out. You recognise expansion triggers — new use cases, AI/GPU workloads, additional Tenant Clusters, tier upgrades — and you work with the Account Executive and Solutions Engineer to convert them into growth that solves real customer problems. • Customer Advocacy: Serve as the internal voice of your customers. You represent their feature requests, escalate blockers, and provide actionable feedback to Product and Engineering grounded in real account context — not anecdote.