• Actively engage in calls and meetings with current and future customers. • Collaborate and oversee technical discussions in ongoing business opportunities. • Provide in-depth recommendations on architecture, sizing, implementation and scalability. • Offer coaching and presentations in customized workshops, webinars, and hands-on training sessions. • Assist prospective customers to build solid and honest business cases. • Create and present materials to showcase product functionality and performance. • Take the lead in internal initiatives to improve our processes, systems, and tools. • Leverage your technical expertise as a subject matter expert within the team. • Act as a dedicated team player within our global group, emphasizing mutual support and knowledge sharing as key priorities.

• Serve as the senior technical point of contact for strategic accounts, owning escalations and driving resolution on complex integration challenges • Lead high-level discussions with customer leadership around technical strategy, product trade-offs, incident management, and risk mitigation • Define and implement best practices for technical onboarding, integration delivery, and ongoing account health monitoring • Build deep knowledge of each customer's business model, technical stack, and operational needs to proactively unlock value • Partner with developers and senior engineers to provide strategic technical guidance and support solution design • Collaborate with Product and Development teams to customize platform capabilities and feed customer insights into the roadmap • Work cross-functionally with Sales, Partnerships, and Finance to support account retention and regional growth • Monitor integration progress and ramp-up milestones across the team, ensuring consistent and high-quality delivery • Champion the LATAM customer base internally, bringing regional intelligence into Yuno's strategic conversations

• Act as a strategic partner and trusted advisor to customers • Lead with a customer-first mindset, developing success plans and ensuring stakeholders see continuous value • Guide onboarding and adoption, monitoring account health and engagement • Collaborate with customers to identify critical business processes and drive efficiency • Serve as the technical partner, connecting adoption to business value • Generate qualified leads through data-driven insights and AI usage analysis • Act as the voice of the customer, translating business objectives into actionable insights for teams

• Own the end-to-end technical account management journey for merchants and partners in North America—from kickoff to go-live and post-launch stabilization. • Lead technical conversations with customer stakeholders (Engineering, Product, Ops, Risk) on integration strategy, trade-offs, incidents, and risk management. • Become a trusted advisor to customers: understand business/operational needs, translate them into technical requirements, and drive clear implementation plans. • Coordinate cross-functionally with Product, Engineering, Solutions, Risk/Compliance, and Support to unblock integrations and ensure timely launches. • Troubleshoot API/payment issues end-to-end (logs, request/response analysis, error patterns) and drive resolution with internal teams and external stakeholders. • Improve the technical account management playbook: documentation, runbooks, and process automation to increase delivery speed and quality.