Role Description The Install Coordinator serves as the operational backbone of the installation process, ensuring seamless execution of SafelyYou’s in-room sensor deployments while Implementation Managers focus on customer-facing responsibilities. This role acts as a bridge between the Implementation Managers, Implementation Agents, and field technicians providing real-time support, resolving install blockers, and maintaining installation accuracy, timeliness, and quality. At SafelyYou, the work you do truly matters. Our mission to protect and empower older adults is at the heart of everything we build and deliver. You’ll be part of a team that believes technology can make care more human; creating safer, calmer, and more connected communities for residents, caregivers, and families alike. You will play a key part in ensuring that every SafelyYou deployment meets our high standards of excellence, supporting both new installations and ongoing expansions across the customer base. Key Responsibilities - Installation Support & Coordination - Manage day-to-day install operations for all active installations, including tracking progress, coordinating schedules, and resolving blockers. - Handle installation escalations flagged by Implementation Agents such as late or damaged shipments, unique room layouts requiring special mounting consideration, alternate cable routing, inaccessible power outlets, or inaccessible mounting locations. - Conduct virtual walkthroughs with community maintenance teams or field technicians to confirm sensor placement and validate completed installations. - Perform quality checks for sensor view and IR settings upon completion of each installation to ensure full system functionality. - Coordinate with field technicians to complete post-sale Wi-Fi assessments of customer buildings, ensuring network readiness for installation and identifying any connectivity concerns in advance. - Coordinate with vendors and shipping teams to ensure timely and accurate delivery of all equipment. - Submit work orders for installations to vendor partners, monitor progress through completion, and verify adherence to SafelyYou’s documentation requirements and installation standards. Provide proactive communication and support to ensure timely resolution of any field issues or delays. - Occasional travel required; up to 25%. - Cross-Functional Liaison - Collaborate with Implementation Agents and field technicians to manage install progress and resolve issues while Implementation Managers are customer-facing, maintaining clear communication, alignment on priorities, and shared task ownership. - Provide IA team with clear escalation paths and documentation standards to ensure accurate issue tracking in Salesforce or other systems. - Communicate install updates, delays, and resolutions to the Implementation Manager and other stakeholders in real time. - Collaborate with Solutions team to ensure building readiness prior to installation. - Escalate to Support as needed for troubleshooting during installation. - System & Data Management - Verify post-install sensor connectivity and accuracy; document outcomes and flag discrepancies. - Add and maintain all installation documentation in customer folders to ensure accuracy, consistency, and easy access for internal stakeholders. - Oversee data entry and workflow management in Salesforce, ensuring install milestones and statuses are up to date. - Partner with Procurement to monitor equipment inventory and proactively identify low-stock or delayed shipments. - Process Improvement - Identify recurring install pain points and propose improvements to process, tooling, or field workflows. - Partner with leadership to refine the install playbook, standardize documentation templates, and support onboarding of new Implementation Agents or field technicians. Qualifications - 2–4 years of experience in project coordination, field operations, or technical implementation, ideally in a SaaS, healthcare environment paired with physical hardware deployment experience. - Experience with structured cabling or RF technology a bonus. - Excellent communication and problem-solving skills, especially under time constraints. - Demonstrated ability to manage multiple priorities and coordinate across global or distributed teams. - Proficiency with Salesforce records and cases, G-Suite, Slack, Microsoft Teams, and Confluence. - Technical aptitude and familiarity with hardware deployment in building environments, including basic construction knowledge and the ability to read floor plans, identify structural materials, and anticipate how they may impact installation or cable routing. - Detail-oriented, organized, and proactive about anticipating install challenges before they escalate. Success in This Role Looks Like - 95%+ of install escalations resolved within 24 hours of flagging. - Reduction in Implementation Manager time spent on day-of-install troubleshooting. - Improved communication and install SLA adherence among field technicians and vendor partners. - Seamless handoff between Implementation Agents and Implementation Managers for each install phase. Benefits - A mission-driven company culture. - Fully remote. - Competitive salary & benefits, including fully paid employee premiums for Medical, Dental, and Vision. - 401k Program. - Monthly Education, Well-being & WFH stipends. - Non-accrual PTO. - Growth Potential. - Company Retreats. - Medical & Family/Parental Leave.

Role Description Are you passionate about theme parks and creating unforgettable experiences for guests? We are seeking an enthusiastic Entry-Level Theme Park Experience Coordinator to join our team. In this role, you will help plan and coordinate magical experiences for theme park visitors, ensuring they have a memorable and enjoyable visit. Responsibilities - Assist in planning and coordinating various guest experiences at theme parks, including special events, tours, and packages. - Work closely with park staff to ensure smooth execution of activities and guest services. - Provide guests with information about park attractions, events, and amenities to enhance their experience. - Manage booking details, including reservations, confirmations, and customer inquiries. - Coordinate with vendors, entertainers, and other park departments to ensure a seamless experience for visitors. - Monitor guest feedback and assist in resolving any issues or complaints to ensure customer satisfaction. Qualifications - Passion for theme parks, entertainment, and creating positive experiences for others. - Strong communication and interpersonal skills to interact with guests and colleagues effectively. - Excellent organizational skills and attention to detail. - Ability to work independently and as part of a team. - Basic computer skills, with the ability to use booking systems, emails, and customer management software. Benefits - Flexible work schedule, allowing you to enjoy a healthy work-life balance. - Opportunities to be part of an exciting and dynamic team that brings joy to people’s lives. - Access to discounts and perks related to theme park events and attractions. - Gain hands-on experience in the entertainment and hospitality industry. How to Apply If you love creating magical experiences and are ready to help make theme park visits unforgettable, we want to hear from you! Apply today to join our team as an Entry-Level Theme Park Experience Coordinator and start making an impact on guests’ visits!

Role Description This role is responsible for working closely and effectively with Argano’s Managed Services clients, providing troubleshooting and analysis, assessing solutions, and advising our customers on how to best meet their goals. The Senior Consultant, Client Care, also acts as a project manager for clients, meeting with them on a pre-determined cadence, triaging and prioritizing issues, assisting with resource planning, and providing clear communication. Qualifications - Advanced English communication skills - 5+ years of experience working in Microsoft Dynamics 365 Finance and Supply Chain management and Microsoft Dynamics AX 2012 in an implementation team, managed services team, or combination, performing functional analysis, troubleshooting, solution recommendation, and best practices guidance - Working knowledge and expertise in Warehouse and Production management, and related business processes - Microsoft Certification: Dynamics 365 Supply Chain Management Functional Consultant Associate (MB-330 post Feb 2024, or MB-330 plus MB-300 pre-Feb 2024) - Bachelor’s degree in information systems management, Computer Science, or related experience - Proven ability to work with, and contribute to, a virtual team of functional/technical consultants working from different locations across multiple timezones - Ability to work with technical resources to appropriately estimate enhancement efforts for client modification requests, ensure appropriate approvals are in place for system or solution changes, and when approved, drive the solutions to completion - Strong analytical and problem-solving skills - Strong interpersonal and communication skills - Highly motivated, self-starter with the ability to take ownership of tasks and activities and drive them to completion - Effective multitasker who can work on a variety of issues at the same time Requirements - Demonstrated ability to work in a constantly changing environment with limited direction - Ability to ‘get things done’ across the breadth of own organization - Familiar with Agile and waterfall implementation methodology - Strong technical knowledge of Microsoft Dynamics 365 for Finance and Supply Chain Management - Working knowledge of Microsoft Power Platform, Fabric, Data Strategies, Integrations and Azure Key Responsibilities - Troubleshoot and resolve managed services break/fix support issues at the senior level within the given SLA’s, helping clients to minimize their business disruptions - Review inbound cases - Actively follow-up on and track updates on work from clients and internally - Ensure progression of activities and communicate status - Escalate issues as needed - Understand requirements for enhancement requests, author FDD documents and document requirements and Dynamics solution in Azure Dev Ops (ADO)/Client Care ticketing system - Provide solution training to clients and internal team members - Maintain comprehensive documentation of support cases, resolutions, customizations, facilitating knowledge sharing within the team and with client - Ensure all cases are updated and status communicated - Coordinate with other internal teams to maintain broad view of overall customer efforts and initiatives - Lead client Status calls weekly to share updates and align on priority - Assist in project delivery work as required - Manage clients' implementations and environments, including routine Microsoft one-version update coordination and code deployment oversight - Responsible for delivering specific dedicated internal strategic initiatives – including process design, documentation, resource planning, sales activities, and status reporting - Complete quarterly Client Care initiatives - Keep up to date with the latest D365 F&SC updates, patches, and emerging features, and make recommendations for system improvements and enhancements to clients - Mentor associate team members - Should be open to work in different shifts (time zones) as needed Company Description Argano is the first of its kind: a digital consultancy totally immersed in high-performance operations. We steward enterprises through ever-evolving markets, empowering them with transformative strategies and technologies to exceed customer expectations, unlock commercial innovation, and drive optimal efficiency and growth. Argano is an equal-opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

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