Role Description This role is responsible for working closely and effectively with Argano’s Managed Services clients, providing troubleshooting and analysis, assessing solutions, and advising our customers on how to best meet their goals. The Senior Consultant, Client Care, also acts as a project manager for clients, meeting with them on a pre-determined cadence, triaging and prioritizing issues, assisting with resource planning, and providing clear communication. Qualifications - Advanced English communication skills - 5+ years of experience working in Microsoft Dynamics 365 Finance and Supply Chain management and Microsoft Dynamics AX 2012 in an implementation team, managed services team, or combination, performing functional analysis, troubleshooting, solution recommendation, and best practices guidance - Working knowledge and expertise in Warehouse and Production management, and related business processes - Microsoft Certification: Dynamics 365 Supply Chain Management Functional Consultant Associate (MB-330 post Feb 2024, or MB-330 plus MB-300 pre-Feb 2024) - Bachelor’s degree in information systems management, Computer Science, or related experience - Proven ability to work with, and contribute to, a virtual team of functional/technical consultants working from different locations across multiple timezones - Ability to work with technical resources to appropriately estimate enhancement efforts for client modification requests, ensure appropriate approvals are in place for system or solution changes, and when approved, drive the solutions to completion - Strong analytical and problem-solving skills - Strong interpersonal and communication skills - Highly motivated, self-starter with the ability to take ownership of tasks and activities and drive them to completion - Effective multitasker who can work on a variety of issues at the same time Requirements - Demonstrated ability to work in a constantly changing environment with limited direction - Ability to ‘get things done’ across the breadth of own organization - Familiar with Agile and waterfall implementation methodology - Strong technical knowledge of Microsoft Dynamics 365 for Finance and Supply Chain Management - Working knowledge of Microsoft Power Platform, Fabric, Data Strategies, Integrations and Azure Key Responsibilities - Troubleshoot and resolve managed services break/fix support issues at the senior level within the given SLA’s, helping clients to minimize their business disruptions - Review inbound cases - Actively follow-up on and track updates on work from clients and internally - Ensure progression of activities and communicate status - Escalate issues as needed - Understand requirements for enhancement requests, author FDD documents and document requirements and Dynamics solution in Azure Dev Ops (ADO)/Client Care ticketing system - Provide solution training to clients and internal team members - Maintain comprehensive documentation of support cases, resolutions, customizations, facilitating knowledge sharing within the team and with client - Ensure all cases are updated and status communicated - Coordinate with other internal teams to maintain broad view of overall customer efforts and initiatives - Lead client Status calls weekly to share updates and align on priority - Assist in project delivery work as required - Manage clients' implementations and environments, including routine Microsoft one-version update coordination and code deployment oversight - Responsible for delivering specific dedicated internal strategic initiatives – including process design, documentation, resource planning, sales activities, and status reporting - Complete quarterly Client Care initiatives - Keep up to date with the latest D365 F&SC updates, patches, and emerging features, and make recommendations for system improvements and enhancements to clients - Mentor associate team members - Should be open to work in different shifts (time zones) as needed Company Description Argano is the first of its kind: a digital consultancy totally immersed in high-performance operations. We steward enterprises through ever-evolving markets, empowering them with transformative strategies and technologies to exceed customer expectations, unlock commercial innovation, and drive optimal efficiency and growth. Argano is an equal-opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

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Role Description Under the direction of the Chief Client Officer, US Services, the Regional Vice President – Client Services plans, organizes, and supervises the activities of direct reports within the client service region, ensuring the effective delivery of products and services to clients, brokers, and carriers. - Maintains a strong focus on: - revenue growth - client satisfaction and retention - the achievement of Corporate objectives - Assists in establishing and leading the client service region to successfully meet defined business objectives, providing strategic and operational leadership across the region. - This role plays a critical part in advancing client service excellence and supporting the organization’s overall success. Qualifications - Experience in claims management or related field. - Proven leadership skills and ability to manage teams effectively. - Strong strategic thinking and operational management abilities. Requirements - Ability to work from home. - Willingness to travel as needed. - Excellent communication and interpersonal skills. Benefits - Work From Home opportunity - Excellent Crawford benefits supporting financial, physical, and mental wellness - Generous Employee Referral Bonus Program - Access to multiple employee discounts

Role Description The Care Coordinator will be the primary care manager for a panel of intellectually disabled/developmentally delayed members with low-to-high complexity medical/behavioral needs. Care coordination activities will focus on supporting member’s medical, behavioral, and socioeconomic needs to promote appropriate utilization of services and improved quality of care. For consideration, you must reside in the State of VA. If you reside within the state of VA, you will have the flexibility to work remotely. However, you will need access to reliable transportation as this role may require occasional field work to meet face-to-face with our members. - Engage members telephonically to complete a comprehensive needs assessment, including assessment of medical, behavioral, functional, cultural, and socioeconomic needs. - Develop and implement person-centered care plans to address needs including management of chronic health conditions, health promotion and wellness, social determinants of health, medication management, and member safety in alignment with evidence-based guidelines. - Partner and collaborate with internal care team, providers, and community resources/partners to implement care plan. - Provide education and coaching to support member self-management of care needs and lifestyle changes to promote health. - Support proactive discharge planning and manage/coordinate Care Transition following ER visit, inpatient or Skilled Nursing Facility (SNF) admission. - Advocate for members and families as needed to ensure the member’s needs and choices are fully represented and supported by the health care team. Qualifications - Bachelor’s degree in health or human services Field OR LMHP OR RN/LPN OR QMHP OR LMSW OR LBSW OR MSW OR BSW. - 1+ years of care coordination or behavioral health experience and/or work in a healthcare environment. - 1+ years of experience with MS Office, including Word, Excel, and Outlook. - Experience working with members who have medical needs, intellectual disabilities, developmental delays, or individuals with physical disabilities and/or those who may have communication barriers. - Driver’s license and access to reliable transportation and the ability to travel within assigned territory to meet with members and providers. - Reside in Virginia. Requirements - CCM certification (preferred). - QIDP (preferred). - Experience working with Medicaid/Medicare population (preferred). - Long term care/geriatric experience (preferred). - Experience working in team-based care (preferred). - Background in Managed Care (preferred). Benefits - Comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase. - 401k contribution (all benefits are subject to eligibility requirements). - Hourly pay for this role will range from $23.89 to $42.69 per hour based on full-time employment.